Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
16 Feb 2026		 Same period 2025 Same period 2024
Rank 237 332 358
Rank change year-on-year +95 +26 +193
Permanent jobs requiring a Technical Support 154 106 174
As % of all permanent jobs with remote/hybrid work options 0.95% 0.68% 0.63%
As % of the Job Titles category 1.01% 0.71% 0.65%
Number of salaries quoted 125 52 157
10th Percentile £26,250 £22,638 £22,500
25th Percentile £27,900 £25,625 £29,230
Median annual salary (50th Percentile) £35,000 £30,000 £33,500
Median % change year-on-year +16.67% -10.45% -16.25%
75th Percentile £47,500 £43,188 £50,000
90th Percentile £49,500 £53,750 £63,000
UK median annual salary £37,500 £38,000 £32,500
% change year-on-year -1.32% +16.92% -4.41%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,190 14,959 26,570
% of permanent jobs with a recognized job title 93.71% 95.68% 95.76%
Number of salaries quoted 10,125 9,042 22,220
10th Percentile £31,000 £35,750 £33,750
25th Percentile £42,500 £47,500 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £79,727 £81,250 £75,772
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 16 February 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 16 February 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 60 (38.96%) Customer Service
2 53 (34.42%) Problem-Solving
3 35 (22.73%) Microsoft
4 30 (19.48%) Mentoring
5 28 (18.18%) SQL
6 27 (17.53%) Windows
7 26 (16.88%) Root Cause Analysis
8 24 (15.58%) CRM
9 23 (14.94%) Coaching
9 23 (14.94%) Degree
10 17 (11.04%) Customer Experience
11 16 (10.39%) Microsoft Excel
12 14 (9.09%) B2B
12 14 (9.09%) Microsoft Office
12 14 (9.09%) Test Automation
13 13 (8.44%) Microsoft PowerPoint
13 13 (8.44%) Process Improvement
13 13 (8.44%) Service Delivery
14 11 (7.14%) Continuous Improvement
14 11 (7.14%) ITIL
14 11 (7.14%) SaaS
14 11 (7.14%) SLA
15 10 (6.49%) Active Directory
15 10 (6.49%) Data Analysis
15 10 (6.49%) PHP
15 10 (6.49%) Regulatory Compliance
15 10 (6.49%) Release Management
15 10 (6.49%) Service Management
15 10 (6.49%) Spreadsheet
16 9 (5.84%) Linux

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.60%) IIS
2 3 (1.95%) Microsoft Exchange
3 2 (1.30%) SharePoint
4 1 (0.65%) CMS
Applications
1 16 (10.39%) Microsoft Excel
2 14 (9.09%) Microsoft Office
3 13 (8.44%) Microsoft PowerPoint
4 10 (6.49%) Spreadsheet
Business Applications
1 3 (1.95%) Magento
Cloud Services
1 11 (7.14%) SaaS
2 9 (5.84%) Microsoft 365
3 6 (3.90%) Azure
3 6 (3.90%) Entra ID
4 2 (1.30%) Google Workspace
Communications & Networking
1 4 (2.60%) DHCP
1 4 (2.60%) DNS
1 4 (2.60%) iSCSI
1 4 (2.60%) Wi-Fi
1 4 (2.60%) Wireless
2 3 (1.95%) Ethernet
3 2 (1.30%) Firewall
3 2 (1.30%) Internet
3 2 (1.30%) Modbus
3 2 (1.30%) Unified Communications
4 1 (0.65%) TCP/IP
4 1 (0.65%) VPN
Database & Business Intelligence
1 6 (3.90%) MariaDB
1 6 (3.90%) MySQL
2 4 (2.60%) SQL Server
3 1 (0.65%) Oracle Database
3 1 (0.65%) Oracle Reports
Development Applications
1 4 (2.60%) Browser DevTools
2 3 (1.95%) JIRA
General
1 70 (45.45%) Social Skills
2 16 (10.39%) Finance
3 12 (7.79%) Organisational Skills
4 11 (7.14%) Analytical Skills
5 6 (3.90%) Automotive
5 6 (3.90%) French Language
5 6 (3.90%) Retail
6 5 (3.25%) Advertising
7 4 (2.60%) Documentation Skills
8 3 (1.95%) Dutch Language
8 3 (1.95%) Manufacturing
8 3 (1.95%) Marketing
Libraries, Frameworks & Software Standards
1 4 (2.60%) LAMP
1 4 (2.60%) REST
1 4 (2.60%) SOAP
2 3 (1.95%) .NET
2 3 (1.95%) ASP.NET
3 1 (0.65%) CSS
3 1 (0.65%) HTML
3 1 (0.65%) JSON
Miscellaneous
1 42 (27.27%) Self-Motivation
2 15 (9.74%) Onboarding
3 10 (6.49%) Driving Licence
3 10 (6.49%) Management Information System
4 8 (5.19%) GNSS
4 8 (5.19%) Satnav
5 6 (3.90%) Renewable Energy
5 6 (3.90%) Solar Energy
6 4 (2.60%) CCTV
6 4 (2.60%) Linux Command Line
7 3 (1.95%) Blog
7 3 (1.95%) Life Science
8 2 (1.30%) Client/Server
9 1 (0.65%) Data Centre
9 1 (0.65%) Mobile App
9 1 (0.65%) Wiki
Operating Systems
1 27 (17.53%) Windows
2 9 (5.84%) Linux
2 9 (5.84%) Windows 7
3 4 (2.60%) Windows Server
4 3 (1.95%) Windows XP
5 2 (1.30%) Mac OS
6 1 (0.65%) AIX
6 1 (0.65%) Unix
6 1 (0.65%) Windows 10
6 1 (0.65%) Windows Server 2003
6 1 (0.65%) Windows Server 2016
Processes & Methodologies
1 60 (38.96%) Customer Service
2 53 (34.42%) Problem-Solving
3 30 (19.48%) Mentoring
4 26 (16.88%) Root Cause Analysis
5 24 (15.58%) CRM
6 23 (14.94%) Coaching
7 17 (11.04%) Customer Experience
8 14 (9.09%) B2B
8 14 (9.09%) Test Automation
9 13 (8.44%) Process Improvement
9 13 (8.44%) Service Delivery
10 11 (7.14%) Continuous Improvement
10 11 (7.14%) ITIL
11 10 (6.49%) Data Analysis
11 10 (6.49%) Regulatory Compliance
11 10 (6.49%) Release Management
11 10 (6.49%) Service Management
12 8 (5.19%) Decision-Making
12 8 (5.19%) Resource Allocation
12 8 (5.19%) Roadmaps
Programming Languages
1 28 (18.18%) SQL
2 10 (6.49%) PHP
3 4 (2.60%) JavaScript
4 3 (1.95%) C#
4 3 (1.95%) T-SQL
5 1 (0.65%) PowerShell
5 1 (0.65%) Python
Qualifications
1 23 (14.94%) Degree
2 3 (1.95%) HNC
2 3 (1.95%) Microsoft Certification
2 3 (1.95%) Microsoft Certified Professional
3 2 (1.30%) City & Guilds
3 2 (1.30%) ITIL Foundation Certificate
4 1 (0.65%) CCNA
4 1 (0.65%) Cisco Certification
4 1 (0.65%) MCSA
4 1 (0.65%) MCSE
4 1 (0.65%) Security Cleared
Quality Assurance & Compliance
1 11 (7.14%) SLA
2 8 (5.19%) ISO 9001
3 5 (3.25%) GDPR
4 4 (2.60%) QA
System Software
1 10 (6.49%) Active Directory
2 6 (3.90%) Hyper-V
Systems Management
1 2 (1.30%) Microsoft Intune
2 1 (0.65%) SCCM
Vendors
1 35 (22.73%) Microsoft
2 6 (3.90%) Cisco
3 5 (3.25%) Oracle
3 5 (3.25%) Siemens
3 5 (3.25%) Toshiba
4 4 (2.60%) Aruba
4 4 (2.60%) HP
4 4 (2.60%) HubSpot
4 4 (2.60%) Meraki
4 4 (2.60%) Salesforce
5 3 (1.95%) ServiceNow
6 2 (1.30%) Citrix
6 2 (1.30%) ConnectWise
6 2 (1.30%) Google
7 1 (0.65%) Becrypt
7 1 (0.65%) Freshdesk
7 1 (0.65%) IBM
35 hybrid/remote Technical Support jobs