Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 13 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 May 2026
Same period 2025 Same period 2024
Rank 274 311 384
Rank change year-on-year +37 +73 +98
Permanent jobs requiring a Technical Support 129 111 197
As % of all permanent jobs with remote/hybrid work options 0.70% 0.76% 0.61%
As % of the Job Titles category 0.75% 0.83% 0.63%
Number of salaries quoted 122 100 176
10th Percentile £28,250 £27,750 £24,875
25th Percentile £30,125 £31,335 £29,500
Median annual salary (50th Percentile) £40,000 £34,500 £32,750
Median % change year-on-year +15.94% +5.34% -18.13%
75th Percentile £45,000 £45,313 £46,250
90th Percentile £47,500 £58,000 £55,696
UK median annual salary £40,000 £33,000 £33,500
% change year-on-year +21.21% -1.49% -10.67%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,190 13,411 31,118
% of permanent jobs with a recognized job title 93.73% 92.27% 95.85%
Number of salaries quoted 12,633 8,791 24,816
10th Percentile £33,750 £31,250 £33,070
25th Percentile £45,000 £43,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,359
Median % change year-on-year - +6.46% -9.83%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £103,750 £93,750
UK median annual salary £55,000 £57,670 £52,686
% change year-on-year -4.63% +9.46% -12.19%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 13 May 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 13 May 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 26 (20.16%) Problem-Solving
1 26 (20.16%) Windows
2 25 (19.38%) Degree
3 23 (17.83%) Customer Service
4 22 (17.05%) Microsoft
5 20 (15.50%) SQL
6 15 (11.63%) Continuous Improvement
7 12 (9.30%) JIRA
8 11 (8.53%) ITIL
8 11 (8.53%) Project Management
9 10 (7.75%) SaaS
10 9 (6.98%) CRM
10 9 (6.98%) Process Improvement
11 8 (6.20%) Azure
11 8 (6.20%) B2B
11 8 (6.20%) Customer Experience
11 8 (6.20%) Decision-Making
11 8 (6.20%) ISO 9001
11 8 (6.20%) Mentoring
11 8 (6.20%) QA
11 8 (6.20%) Resource Allocation
11 8 (6.20%) Roadmaps
11 8 (6.20%) Service Delivery
11 8 (6.20%) Test Automation
11 8 (6.20%) Unified Communications
12 7 (5.43%) Active Directory
12 7 (5.43%) GDPR
13 6 (4.65%) Cybersecurity
13 6 (4.65%) ERP
13 6 (4.65%) JSON

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (0.78%) CMS
1 1 (0.78%) Microsoft Exchange
1 1 (0.78%) SharePoint
Applications
1 6 (4.65%) Microsoft Excel
2 5 (3.88%) Microsoft Office
3 3 (2.33%) Microsoft PowerPoint
Business Applications
1 3 (2.33%) Magento
2 1 (0.78%) Salesforce CRM
Cloud Services
1 10 (7.75%) SaaS
2 8 (6.20%) Azure
3 5 (3.88%) Microsoft 365
4 4 (3.10%) Entra ID
5 2 (1.55%) AWS
5 2 (1.55%) GCP
6 1 (0.78%) Slack
Communications & Networking
1 8 (6.20%) Unified Communications
2 5 (3.88%) Firewall
3 4 (3.10%) VoIP
4 3 (2.33%) DHCP
4 3 (2.33%) DNS
4 3 (2.33%) Ethernet
4 3 (2.33%) VPN
5 2 (1.55%) Internet
5 2 (1.55%) SSL
6 1 (0.78%) DKIM
6 1 (0.78%) DMARC
6 1 (0.78%) Modbus
6 1 (0.78%) TCP/IP
Development Applications
1 12 (9.30%) JIRA
2 4 (3.10%) Browser DevTools
3 2 (1.55%) Postman
General
1 50 (38.76%) Social Skills
2 13 (10.08%) Organisational Skills
3 11 (8.53%) Retail
4 10 (7.75%) Advertising
5 7 (5.43%) Manufacturing
5 7 (5.43%) Telecoms
6 6 (4.65%) French Language
7 5 (3.88%) Finance
8 4 (3.10%) Agriculture
8 4 (3.10%) Documentation Skills
9 3 (2.33%) Dutch Language
9 3 (2.33%) Electronics
10 2 (1.55%) Analytical Skills
10 2 (1.55%) Games
10 2 (1.55%) Marketing
11 1 (0.78%) Automotive
Libraries, Frameworks & Software Standards
1 6 (4.65%) JSON
2 3 (2.33%) .NET
2 3 (2.33%) ASP.NET
3 2 (1.55%) OAuth
3 2 (1.55%) REST
3 2 (1.55%) SOAP
3 2 (1.55%) XML
Miscellaneous
1 12 (9.30%) Onboarding
2 10 (7.75%) Driving Licence
3 8 (6.20%) GNSS
3 8 (6.20%) Satnav
4 7 (5.43%) Self-Motivation
5 4 (3.10%) CCTV
5 4 (3.10%) Data Centre
6 3 (2.33%) Blog
6 3 (2.33%) Renewable Energy
6 3 (2.33%) Solar Energy
7 2 (1.55%) Marketing Technology
8 1 (0.78%) Client/Server
8 1 (0.78%) Mobile App
8 1 (0.78%) PKI
8 1 (0.78%) Smart Meter
8 1 (0.78%) Web Conferencing
8 1 (0.78%) Wiki
Operating Systems
1 26 (20.16%) Windows
2 3 (2.33%) Linux
2 3 (2.33%) Windows 7
2 3 (2.33%) Windows XP
3 1 (0.78%) Unix
3 1 (0.78%) Windows Server
Processes & Methodologies
1 26 (20.16%) Problem-Solving
2 23 (17.83%) Customer Service
3 15 (11.63%) Continuous Improvement
4 11 (8.53%) ITIL
4 11 (8.53%) Project Management
5 9 (6.98%) CRM
5 9 (6.98%) Process Improvement
6 8 (6.20%) B2B
6 8 (6.20%) Customer Experience
6 8 (6.20%) Decision-Making
6 8 (6.20%) Mentoring
6 8 (6.20%) Resource Allocation
6 8 (6.20%) Roadmaps
6 8 (6.20%) Service Delivery
6 8 (6.20%) Test Automation
7 6 (4.65%) Cybersecurity
7 6 (4.65%) ERP
7 6 (4.65%) Service Management
8 5 (3.88%) Root Cause Analysis
8 5 (3.88%) Service Desk Management
Programming Languages
1 20 (15.50%) SQL
2 3 (2.33%) C#
2 3 (2.33%) Python
2 3 (2.33%) T-SQL
3 2 (1.55%) Bash
3 2 (1.55%) JavaScript
3 2 (1.55%) PHP
3 2 (1.55%) PowerShell
Qualifications
1 25 (19.38%) Degree
2 2 (1.55%) City & Guilds
2 2 (1.55%) Computer Science Degree
2 2 (1.55%) ITIL Foundation Certificate
3 1 (0.78%) Microsoft Certification
3 1 (0.78%) Security Cleared
Quality Assurance & Compliance
1 8 (6.20%) ISO 9001
1 8 (6.20%) QA
2 7 (5.43%) GDPR
3 6 (4.65%) SLA
System Software
1 7 (5.43%) Active Directory
Systems Management
1 4 (3.10%) Microsoft Intune
2 3 (2.33%) SCCM
Vendors
1 22 (17.05%) Microsoft
2 5 (3.88%) ConnectWise
2 5 (3.88%) ServiceNow
2 5 (3.88%) Siemens
3 4 (3.10%) Cisco
4 3 (2.33%) Citrix
5 2 (1.55%) BT
5 2 (1.55%) Splunk
6 1 (0.78%) Becrypt
6 1 (0.78%) Freshdesk
6 1 (0.78%) Salesforce