Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote or hybrid work is £34,750 per year, according to job vacancies posted during the 6 months leading to 15 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Sep 2025
Same period 2024 Same period 2023
Rank 253 306 421
Rank change year-on-year +53 +115 +270
Permanent jobs requiring a Technical Support 173 205 95
As % of all permanent jobs with a WFH option 1.07% 0.88% 0.38%
As % of the Job Titles category 1.15% 0.92% 0.39%
Number of salaries quoted 159 151 70
10th Percentile £27,000 £25,000 £26,020
25th Percentile £29,750 £30,000 £31,438
Median annual salary (50th Percentile) £34,750 £40,000 £45,000
Median % change year-on-year -13.13% -11.11% +12.50%
75th Percentile £58,000 £48,750 £50,000
90th Percentile - £50,000 £68,250
UK median annual salary £34,256 £38,500 £35,000
% change year-on-year -11.02% +10.00% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,991 22,313 24,306
% of permanent jobs with a recognized job title 92.62% 96.25% 96.51%
Number of salaries quoted 8,935 14,520 20,171
10th Percentile £29,750 £35,000 £37,500
25th Percentile £40,000 £44,738 £47,447
Median annual salary (50th Percentile) £57,500 £60,000 £62,500
Median % change year-on-year -4.17% -4.00% +4.17%
75th Percentile £77,500 £77,500 £80,000
90th Percentile £98,474 £97,500 £97,500
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with Hybrid/Remote/WFH options

Technical Support
Salary Trend for Jobs with Hybrid Work Options

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Technical Support over the 6 months to 15 September 2025.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 15 September 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Technical Support in the job title.

1 72 (41.62%) Problem-Solving
2 61 (35.26%) Social Skills
3 49 (28.32%) Driving Licence
4 48 (27.75%) Microsoft
5 47 (27.17%) Windows
6 43 (24.86%) Customer Service
7 37 (21.39%) Siemens
8 34 (19.65%) Self-Motivation
9 27 (15.61%) Microsoft 365
9 27 (15.61%) SQL
10 25 (14.45%) Finance
11 24 (13.87%) Azure
12 20 (11.56%) Active Directory
13 19 (10.98%) Firewall
13 19 (10.98%) Cybersecurity
13 19 (10.98%) Windows Server
14 18 (10.40%) Degree
15 17 (9.83%) Onboarding
16 16 (9.25%) Mentoring
16 16 (9.25%) Retail
17 15 (8.67%) Microsoft Office
17 15 (8.67%) Analytical Skills
17 15 (8.67%) Time Management
17 15 (8.67%) Hyper-V
18 14 (8.09%) Organisational Skills
18 14 (8.09%) SharePoint
19 13 (7.51%) Linux
19 13 (7.51%) Microsoft Exchange
19 13 (7.51%) OneDrive
20 12 (6.94%) AWS

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.09%) SharePoint
2 13 (7.51%) Microsoft Exchange
3 4 (2.31%) IIS
Applications
1 15 (8.67%) Microsoft Office
2 7 (4.05%) Microsoft Excel
2 7 (4.05%) Microsoft PowerPoint
2 7 (4.05%) Spreadsheet
3 4 (2.31%) Microsoft Project
4 1 (0.58%) AutoCAD
Business Applications
1 4 (2.31%) Salesforce CRM
2 2 (1.16%) Oracle ERP
Cloud Services
1 27 (15.61%) Microsoft 365
2 24 (13.87%) Azure
3 13 (7.51%) OneDrive
4 12 (6.94%) AWS
5 6 (3.47%) SaaS
6 2 (1.16%) Entra ID
7 1 (0.58%) Amazon CloudWatch
7 1 (0.58%) Azure ExpressRoute
7 1 (0.58%) Azure Monitor
7 1 (0.58%) Cloud Computing
7 1 (0.58%) GCP
7 1 (0.58%) OCI
Communications & Networking
1 19 (10.98%) Firewall
2 10 (5.78%) Wi-Fi
3 7 (4.05%) VPN
3 7 (4.05%) WAN
4 6 (3.47%) DNS
4 6 (3.47%) LAN
4 6 (3.47%) TCP/IP
5 5 (2.89%) DHCP
5 5 (2.89%) Modbus
5 5 (2.89%) Unified Communications
6 4 (2.31%) VoIP
7 3 (1.73%) Wireless
8 2 (1.16%) Internet
9 1 (0.58%) Cisco IPT
9 1 (0.58%) HTTP
9 1 (0.58%) Remote Desktop
9 1 (0.58%) SD-WAN
Database & Business Intelligence
1 5 (2.89%) SQL Server
2 3 (1.73%) GIS
2 3 (1.73%) MariaDB
2 3 (1.73%) MySQL
3 1 (0.58%) NoSQL
Development Applications
1 4 (2.31%) Browser DevTools
General
1 61 (35.26%) Social Skills
2 25 (14.45%) Finance
3 16 (9.25%) Retail
4 15 (8.67%) Analytical Skills
5 14 (8.09%) Organisational Skills
6 8 (4.62%) Manufacturing
7 5 (2.89%) Documentation Skills
8 4 (2.31%) Automotive
8 4 (2.31%) Inclusion and Diversity
8 4 (2.31%) Legal
9 3 (1.73%) Back Office
9 3 (1.73%) Electronics
9 3 (1.73%) French Language
9 3 (1.73%) German Language
9 3 (1.73%) Italian Language
9 3 (1.73%) Spanish Language
9 3 (1.73%) Welsh Language
10 2 (1.16%) Police
11 1 (0.58%) Health Technology
11 1 (0.58%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.89%) REST
1 5 (2.89%) SOAP
2 4 (2.31%) HTML
2 4 (2.31%) LAMP
3 2 (1.16%) JSON
4 1 (0.58%) .NET
4 1 (0.58%) Middleware
4 1 (0.58%) Oracle Fusion
4 1 (0.58%) Pandas
4 1 (0.58%) Puppeteer
4 1 (0.58%) React
4 1 (0.58%) Scrapy
Miscellaneous
1 49 (28.32%) Driving Licence
2 34 (19.65%) Self-Motivation
3 17 (9.83%) Onboarding
4 11 (6.36%) Management Information System
5 5 (2.89%) Linux Command Line
6 4 (2.31%) Data Centre
6 4 (2.31%) Robotics
6 4 (2.31%) Video Conferencing
7 3 (1.73%) 3D Printing
8 1 (0.58%) Cloud Native
8 1 (0.58%) Culture of Ownership
8 1 (0.58%) Distributed Applications
8 1 (0.58%) Enterprise Software
8 1 (0.58%) Hybrid Cloud
8 1 (0.58%) LIMS
8 1 (0.58%) NHS
Operating Systems
1 47 (27.17%) Windows
2 19 (10.98%) Windows Server
3 13 (7.51%) Linux
4 11 (6.36%) Windows 7
5 6 (3.47%) Mac OS
6 5 (2.89%) Mac OS X
7 1 (0.58%) Android
7 1 (0.58%) Apple iOS
7 1 (0.58%) Windows 10
Processes & Methodologies
1 72 (41.62%) Problem-Solving
2 43 (24.86%) Customer Service
3 19 (10.98%) Cybersecurity
4 16 (9.25%) Mentoring
5 15 (8.67%) Time Management
6 11 (6.36%) Incident Management
7 10 (5.78%) Continuous Improvement
7 10 (5.78%) Customer-Centricity
7 10 (5.78%) Password Management
7 10 (5.78%) Project Management
8 9 (5.20%) CRM
8 9 (5.20%) ITIL
9 7 (4.05%) Computer Science
9 7 (4.05%) Data Analysis
9 7 (4.05%) Regulatory Compliance
9 7 (4.05%) Release Management
10 6 (3.47%) Customer-Centric Approach
10 6 (3.47%) Patch Management
11 5 (2.89%) Analytics
11 5 (2.89%) Energy Management
Programming Languages
1 27 (15.61%) SQL
2 10 (5.78%) PHP
3 5 (2.89%) JavaScript
3 5 (2.89%) PowerShell
4 2 (1.16%) Python
5 1 (0.58%) C#
Qualifications
1 18 (10.40%) Degree
2 8 (4.62%) MCP
2 8 (4.62%) MCSA
2 8 (4.62%) MCSE
2 8 (4.62%) Microsoft Certification
3 7 (4.05%) Computer Science Degree
4 5 (2.89%) Security Cleared
5 4 (2.31%) DBS Check
6 2 (1.16%) CCNA
6 2 (1.16%) Cisco Certification
7 1 (0.58%) A+ Certification
7 1 (0.58%) Network+ Certification
7 1 (0.58%) PhD
Quality Assurance & Compliance
1 7 (4.05%) SLA
2 1 (0.58%) GDPR
2 1 (0.58%) ISO 13485
2 1 (0.58%) ISO/IEC 27001
System Software
1 20 (11.56%) Active Directory
2 15 (8.67%) Hyper-V
3 10 (5.78%) VMware Infrastructure
4 1 (0.58%) Terminal Services
Systems Management
1 11 (6.36%) Microsoft Intune
2 4 (2.31%) SCCM
2 4 (2.31%) WSUS
3 2 (1.16%) PaperCut
Vendors
1 48 (27.75%) Microsoft
2 37 (21.39%) Siemens
3 11 (6.36%) VMware
4 9 (5.20%) Cisco
5 8 (4.62%) Salesforce
6 7 (4.05%) Oracle
7 4 (2.31%) Fortinet
7 4 (2.31%) HubSpot
7 4 (2.31%) Meraki
7 4 (2.31%) SAP
7 4 (2.31%) SonicWALL
7 4 (2.31%) WatchGuard
8 3 (1.73%) ConnectWise
8 3 (1.73%) Datto
8 3 (1.73%) ESET
8 3 (1.73%) Google
8 3 (1.73%) Sophos
8 3 (1.73%) Ubiquiti
8 3 (1.73%) Veeam
9 1 (0.58%) Atlassian