Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Oct 2025
Same period 2024 Same period 2023
Rank 252 270 403
Rank change year-on-year +18 +133 +265
Permanent jobs requiring a Technical Support 176 215 95
As % of all permanent jobs with remote/hybrid work options 1.07% 1.04% 0.41%
As % of the Job Titles category 1.14% 1.08% 0.42%
Number of salaries quoted 159 148 72
10th Percentile £26,650 £25,000 £26,158
25th Percentile £29,250 £29,500 £32,500
Median annual salary (50th Percentile) £35,000 £38,500 £45,750
Median % change year-on-year -9.09% -15.85% +22.00%
75th Percentile £58,000 £48,750 £53,750
90th Percentile - £50,000 £76,250
UK median annual salary £34,750 £40,000 £35,000
% change year-on-year -13.13% +14.29% +4.48%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,406 19,956 22,365
% of permanent jobs with a recognized job title 93.83% 96.56% 96.27%
Number of salaries quoted 8,732 12,587 18,302
10th Percentile £29,025 £35,000 £37,000
25th Percentile £40,000 £45,000 £47,500
Median annual salary (50th Percentile) £57,000 £60,000 £62,500
Median % change year-on-year -5.00% -4.00% +4.17%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £100,000 £97,500
UK median annual salary £53,500 £55,000 £60,000
% change year-on-year -2.73% -8.33% -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 16 October 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 16 October 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 75 (42.61%) Problem-Solving
2 54 (30.68%) Customer Service
3 46 (26.14%) Microsoft
4 44 (25.00%) Windows
5 37 (21.02%) Siemens
6 30 (17.05%) SQL
7 20 (11.36%) Microsoft Office
8 19 (10.80%) Degree
8 19 (10.80%) Microsoft 365
9 18 (10.23%) Azure
10 17 (9.66%) Mentoring
11 16 (9.09%) Active Directory
12 15 (8.52%) Time Management
13 14 (7.95%) CRM
13 14 (7.95%) Microsoft Exchange
13 14 (7.95%) Windows Server
14 13 (7.39%) Cybersecurity
14 13 (7.39%) Incident Management
14 13 (7.39%) Microsoft Intune
14 13 (7.39%) Windows 7
15 12 (6.82%) Data Analysis
15 12 (6.82%) Microsoft Excel
15 12 (6.82%) Microsoft PowerPoint
15 12 (6.82%) Regulatory Compliance
15 12 (6.82%) Release Management
15 12 (6.82%) SharePoint
15 12 (6.82%) Spreadsheet
16 11 (6.25%) ITIL
16 11 (6.25%) Linux
16 11 (6.25%) SLA

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (7.95%) Microsoft Exchange
2 12 (6.82%) SharePoint
3 4 (2.27%) IIS
Applications
1 20 (11.36%) Microsoft Office
2 12 (6.82%) Microsoft Excel
2 12 (6.82%) Microsoft PowerPoint
2 12 (6.82%) Spreadsheet
3 4 (2.27%) Microsoft Project
4 1 (0.57%) AutoCAD
Business Applications
1 4 (2.27%) Salesforce CRM
2 2 (1.14%) Oracle ERP
Cloud Services
1 19 (10.80%) Microsoft 365
2 18 (10.23%) Azure
3 9 (5.11%) OneDrive
3 9 (5.11%) SaaS
4 8 (4.55%) AWS
5 2 (1.14%) Entra ID
6 1 (0.57%) OCI
Communications & Networking
1 10 (5.68%) Firewall
2 6 (3.41%) VPN
2 6 (3.41%) Wi-Fi
3 5 (2.84%) LAN
3 5 (2.84%) Modbus
3 5 (2.84%) TCP/IP
3 5 (2.84%) WAN
4 4 (2.27%) DHCP
4 4 (2.27%) DNS
4 4 (2.27%) Unified Communications
4 4 (2.27%) VoIP
5 3 (1.70%) Wireless
6 1 (0.57%) Cisco IPT
6 1 (0.57%) Internet
Database & Business Intelligence
1 6 (3.41%) MariaDB
1 6 (3.41%) MySQL
2 4 (2.27%) SQL Server
Development Applications
1 4 (2.27%) Browser DevTools
General
1 67 (38.07%) Social Skills
2 21 (11.93%) Finance
3 20 (11.36%) Analytical Skills
4 13 (7.39%) Organisational Skills
5 9 (5.11%) Retail
6 7 (3.98%) Manufacturing
7 6 (3.41%) Automotive
8 5 (2.84%) Documentation Skills
9 4 (2.27%) Inclusion and Diversity
9 4 (2.27%) Legal
10 3 (1.70%) Electronics
10 3 (1.70%) French Language
10 3 (1.70%) German Language
10 3 (1.70%) Italian Language
10 3 (1.70%) Spanish Language
11 2 (1.14%) Police
12 1 (0.57%) Games
12 1 (0.57%) Marketing
12 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.84%) REST
1 5 (2.84%) SOAP
2 4 (2.27%) LAMP
3 1 (0.57%) .NET
3 1 (0.57%) Middleware
3 1 (0.57%) Oracle Fusion
3 1 (0.57%) React
Miscellaneous
1 48 (27.27%) Driving Licence
2 36 (20.45%) Self-Motivation
3 19 (10.80%) Onboarding
4 15 (8.52%) Management Information System
5 4 (2.27%) Data Centre
5 4 (2.27%) Linux Command Line
5 4 (2.27%) Robotics
6 3 (1.70%) 3D Printing
6 3 (1.70%) GNSS
6 3 (1.70%) Satnav
7 2 (1.14%) Client/Server
8 1 (0.57%) Culture of Ownership
8 1 (0.57%) Enterprise Software
8 1 (0.57%) LIMS
8 1 (0.57%) Video Conferencing
Operating Systems
1 44 (25.00%) Windows
2 14 (7.95%) Windows Server
3 13 (7.39%) Windows 7
4 11 (6.25%) Linux
5 5 (2.84%) Mac OS
5 5 (2.84%) Mac OS X
6 1 (0.57%) Windows 10
Processes & Methodologies
1 75 (42.61%) Problem-Solving
2 54 (30.68%) Customer Service
3 17 (9.66%) Mentoring
4 15 (8.52%) Time Management
5 14 (7.95%) CRM
6 13 (7.39%) Cybersecurity
6 13 (7.39%) Incident Management
7 12 (6.82%) Data Analysis
7 12 (6.82%) Regulatory Compliance
7 12 (6.82%) Release Management
8 11 (6.25%) ITIL
9 10 (5.68%) Continuous Improvement
9 10 (5.68%) Customer-Centricity
10 9 (5.11%) B2B
10 9 (5.11%) Customer Experience
10 9 (5.11%) Project Management
10 9 (5.11%) Test Automation
11 8 (4.55%) Coaching
12 7 (3.98%) Process Improvement
13 6 (3.41%) User Experience
Programming Languages
1 30 (17.05%) SQL
2 10 (5.68%) PHP
3 4 (2.27%) JavaScript
3 4 (2.27%) PowerShell
4 1 (0.57%) C#
4 1 (0.57%) Python
Qualifications
1 19 (10.80%) Degree
2 9 (5.11%) MCP
2 9 (5.11%) Microsoft Certification
3 7 (3.98%) MCSA
3 7 (3.98%) MCSE
4 6 (3.41%) Computer Science Degree
5 5 (2.84%) Security Cleared
6 2 (1.14%) CCNA
6 2 (1.14%) Cisco Certification
7 1 (0.57%) A+ Certification
7 1 (0.57%) DBS Check
7 1 (0.57%) Network+ Certification
7 1 (0.57%) PhD
Quality Assurance & Compliance
1 11 (6.25%) SLA
2 3 (1.70%) ISO 9001
System Software
1 16 (9.09%) Active Directory
2 8 (4.55%) Hyper-V
2 8 (4.55%) VMware Infrastructure
Systems Management
1 13 (7.39%) Microsoft Intune
2 4 (2.27%) SCCM
2 4 (2.27%) WSUS
3 1 (0.57%) PaperCut
Vendors
1 46 (26.14%) Microsoft
2 37 (21.02%) Siemens
3 8 (4.55%) Salesforce
3 8 (4.55%) VMware
4 7 (3.98%) Oracle
5 4 (2.27%) Cisco
5 4 (2.27%) HubSpot
5 4 (2.27%) SAP
6 3 (1.70%) ConnectWise
6 3 (1.70%) Datto
6 3 (1.70%) ESET
6 3 (1.70%) Sophos
6 3 (1.70%) Ubiquiti
6 3 (1.70%) Veeam
7 2 (1.14%) Google
8 1 (0.57%) Toshiba