Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Nov 2025
Same period 2024 Same period 2023
Rank 196 268 412
Rank change year-on-year +72 +144 +226
Permanent jobs requiring a Technical Support 185 201 79
As % of all permanent jobs with remote/hybrid work options 1.22% 1.03% 0.36%
As % of the Job Titles category 1.30% 1.06% 0.38%
Number of salaries quoted 149 135 70
10th Percentile £26,250 £25,000 £24,775
25th Percentile £27,000 £28,000 £32,500
Median annual salary (50th Percentile) £35,000 £37,000 £47,500
Median % change year-on-year -5.41% -22.11% +26.67%
75th Percentile £48,750 £48,750 £55,696
90th Percentile £58,000 £50,000 £77,125
UK median annual salary £35,000 £40,000 £35,000
% change year-on-year -12.50% +14.29% +4.48%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,248 18,893 20,802
% of permanent jobs with a recognized job title 93.85% 96.63% 95.95%
Number of salaries quoted 9,047 11,743 16,988
10th Percentile £29,750 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £56,500 £60,000 £62,000
Median % change year-on-year -5.83% -3.23% -0.80%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,250 £97,500 £97,500
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 18 November 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 November 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 77 (41.62%) Problem-Solving
2 76 (41.08%) Customer Service
3 51 (27.57%) Microsoft
4 44 (23.78%) Windows
5 34 (18.38%) Mentoring
6 31 (16.76%) SQL
7 29 (15.68%) Degree
8 25 (13.51%) Coaching
9 23 (12.43%) Root Cause Analysis
10 21 (11.35%) CRM
10 21 (11.35%) Microsoft 365
10 21 (11.35%) Microsoft Office
11 18 (9.73%) Active Directory
12 17 (9.19%) Azure
13 15 (8.11%) Time Management
14 14 (7.57%) Customer Experience
14 14 (7.57%) Siemens
14 14 (7.57%) Windows 7
15 13 (7.03%) Continuous Improvement
15 13 (7.03%) Cybersecurity
15 13 (7.03%) Data Analysis
15 13 (7.03%) Incident Management
15 13 (7.03%) ITIL
15 13 (7.03%) Microsoft Excel
15 13 (7.03%) Microsoft PowerPoint
15 13 (7.03%) Regulatory Compliance
15 13 (7.03%) Release Management
15 13 (7.03%) Spreadsheet
16 12 (6.49%) Linux
16 12 (6.49%) Microsoft Exchange

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (6.49%) Microsoft Exchange
2 8 (4.32%) SharePoint
3 4 (2.16%) IIS
Applications
1 21 (11.35%) Microsoft Office
2 13 (7.03%) Microsoft Excel
2 13 (7.03%) Microsoft PowerPoint
2 13 (7.03%) Spreadsheet
3 4 (2.16%) Microsoft Project
Business Applications
1 4 (2.16%) Salesforce CRM
2 2 (1.08%) Oracle ERP
Cloud Services
1 21 (11.35%) Microsoft 365
2 17 (9.19%) Azure
3 11 (5.95%) SaaS
4 7 (3.78%) AWS
5 6 (3.24%) Entra ID
6 5 (2.70%) OneDrive
7 2 (1.08%) Google Workspace
8 1 (0.54%) OCI
Communications & Networking
1 7 (3.78%) Wireless
2 6 (3.24%) DHCP
2 6 (3.24%) DNS
2 6 (3.24%) Firewall
2 6 (3.24%) VPN
2 6 (3.24%) Wi-Fi
3 5 (2.70%) Modbus
4 4 (2.16%) iSCSI
4 4 (2.16%) Unified Communications
4 4 (2.16%) VoIP
5 3 (1.62%) LAN
5 3 (1.62%) TCP/IP
5 3 (1.62%) WAN
6 1 (0.54%) Cisco IPT
Database & Business Intelligence
1 6 (3.24%) MariaDB
1 6 (3.24%) MySQL
2 4 (2.16%) SQL Server
3 1 (0.54%) Oracle Database
3 1 (0.54%) Oracle Reports
Development Applications
1 4 (2.16%) Browser DevTools
General
1 74 (40.00%) Social Skills
2 21 (11.35%) Finance
3 19 (10.27%) Analytical Skills
4 15 (8.11%) Organisational Skills
5 7 (3.78%) Retail
6 6 (3.24%) Automotive
7 5 (2.70%) Documentation Skills
8 4 (2.16%) Inclusion and Diversity
9 3 (1.62%) Electronics
9 3 (1.62%) French Language
9 3 (1.62%) German Language
9 3 (1.62%) Italian Language
9 3 (1.62%) Legal
9 3 (1.62%) Marketing
9 3 (1.62%) Spanish Language
10 2 (1.08%) Manufacturing
10 2 (1.08%) Police
11 1 (0.54%) Games
11 1 (0.54%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.70%) REST
1 5 (2.70%) SOAP
2 4 (2.16%) LAMP
3 1 (0.54%) CSS
3 1 (0.54%) HTML
3 1 (0.54%) JSON
3 1 (0.54%) Middleware
3 1 (0.54%) Oracle Fusion
Miscellaneous
1 52 (28.11%) Self-Motivation
2 28 (15.14%) Driving Licence
3 20 (10.81%) Onboarding
4 14 (7.57%) Management Information System
5 4 (2.16%) GNSS
5 4 (2.16%) Linux Command Line
5 4 (2.16%) Robotics
5 4 (2.16%) Satnav
6 3 (1.62%) 3D Printing
6 3 (1.62%) Data Centre
6 3 (1.62%) Life Science
6 3 (1.62%) Renewable Energy
6 3 (1.62%) Solar Energy
7 2 (1.08%) Client/Server
8 1 (0.54%) Culture of Ownership
8 1 (0.54%) Enterprise Software
8 1 (0.54%) Video Conferencing
Operating Systems
1 44 (23.78%) Windows
2 14 (7.57%) Windows 7
3 12 (6.49%) Linux
4 11 (5.95%) Windows Server
5 6 (3.24%) Mac OS
6 5 (2.70%) Mac OS X
7 2 (1.08%) Windows 10
8 1 (0.54%) AIX
8 1 (0.54%) Windows Server 2003
8 1 (0.54%) Windows Server 2016
Processes & Methodologies
1 77 (41.62%) Problem-Solving
2 76 (41.08%) Customer Service
3 34 (18.38%) Mentoring
4 25 (13.51%) Coaching
5 23 (12.43%) Root Cause Analysis
6 21 (11.35%) CRM
7 15 (8.11%) Time Management
8 14 (7.57%) Customer Experience
9 13 (7.03%) Continuous Improvement
9 13 (7.03%) Cybersecurity
9 13 (7.03%) Data Analysis
9 13 (7.03%) Incident Management
9 13 (7.03%) ITIL
9 13 (7.03%) Regulatory Compliance
9 13 (7.03%) Release Management
10 11 (5.95%) B2B
11 10 (5.41%) Customer-Centricity
11 10 (5.41%) Test Automation
12 8 (4.32%) Energy Management
12 8 (4.32%) Process Improvement
Programming Languages
1 31 (16.76%) SQL
2 10 (5.41%) PHP
3 4 (2.16%) JavaScript
3 4 (2.16%) PowerShell
4 1 (0.54%) Python
Qualifications
1 29 (15.68%) Degree
2 8 (4.32%) MCP
2 8 (4.32%) Microsoft Certification
3 6 (3.24%) Computer Science Degree
3 6 (3.24%) MCSA
3 6 (3.24%) MCSE
4 5 (2.70%) Security Cleared
5 3 (1.62%) HNC
6 2 (1.08%) CCNA
6 2 (1.08%) Cisco Certification
7 1 (0.54%) A+ Certification
7 1 (0.54%) Network+ Certification
7 1 (0.54%) PhD
Quality Assurance & Compliance
1 12 (6.49%) SLA
2 4 (2.16%) ISO 9001
System Software
1 18 (9.73%) Active Directory
2 11 (5.95%) Hyper-V
3 8 (4.32%) VMware Infrastructure
Systems Management
1 11 (5.95%) Microsoft Intune
2 2 (1.08%) SCCM
2 2 (1.08%) WSUS
Vendors
1 51 (27.57%) Microsoft
2 14 (7.57%) Siemens
3 8 (4.32%) Cisco
3 8 (4.32%) Oracle
3 8 (4.32%) Salesforce
3 8 (4.32%) VMware
4 5 (2.70%) Toshiba
5 4 (2.16%) Aruba
5 4 (2.16%) HP
5 4 (2.16%) HubSpot
5 4 (2.16%) Meraki
5 4 (2.16%) SAP
6 3 (1.62%) ConnectWise
6 3 (1.62%) Datto
6 3 (1.62%) ESET
6 3 (1.62%) Sophos
6 3 (1.62%) Ubiquiti
6 3 (1.62%) Veeam
7 2 (1.08%) Google
8 1 (0.54%) Citrix