Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 26 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Sep 2026
Same period 2025 Same period 2024
Rank 332 260 281
Rank change year-on-year -72 +21 +150
Permanent jobs requiring a Technical Support 140 172 221
As % of all permanent jobs with remote/hybrid work options 0.56% 1.04% 0.96%
As % of the Job Titles category 0.60% 1.12% 1.00%
Number of salaries quoted 127 159 151
10th Percentile £30,000 £27,000 £25,000
25th Percentile £32,500 £29,500 £29,750
Median annual salary (50th Percentile) £40,000 £34,750 £40,000
Median % change year-on-year +15.11% -13.13% -11.11%
75th Percentile £47,500 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,011 £38,000
% change year-on-year +17.61% -10.50% +8.57%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,243 15,331 22,083
% of permanent jobs with a recognized job title 93.79% 92.81% 96.41%
Number of salaries quoted 16,172 8,912 13,883
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 26 September 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 26 September 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 47 (33.57%) Problem-Solving
2 35 (25.00%) Microsoft
3 31 (22.14%) Customer Service
3 31 (22.14%) SQL
4 30 (21.43%) Windows
5 27 (19.29%) Degree
6 25 (17.86%) Azure
7 21 (15.00%) Cybersecurity
8 16 (11.43%) Continuous Improvement
8 16 (11.43%) Entra ID
9 15 (10.71%) Customer Experience
10 14 (10.00%) Active Directory
11 13 (9.29%) Linux
12 12 (8.57%) Firewall
12 12 (8.57%) IIS
13 11 (7.86%) Collaborative Culture
13 11 (7.86%) Microsoft 365
13 11 (7.86%) Root Cause Analysis
14 10 (7.14%) Microsoft Office
15 9 (6.43%) AWS
15 9 (6.43%) SaaS
15 9 (6.43%) Validation
16 8 (5.71%) Computer Science
16 8 (5.71%) JIRA
16 8 (5.71%) Oracle
16 8 (5.71%) Service Management
16 8 (5.71%) SLA
16 8 (5.71%) Workflow
17 7 (5.00%) Client Onboarding
17 7 (5.00%) Windows Server

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (8.57%) IIS
2 3 (2.14%) Confluence
3 2 (1.43%) Microsoft Exchange
3 2 (1.43%) SharePoint
Applications
1 10 (7.14%) Microsoft Office
Business Applications
1 3 (2.14%) Unit4 Business World
2 2 (1.43%) Oracle Receivables
3 1 (0.71%) Oracle SCM
3 1 (0.71%) Salesforce CRM
Cloud Services
1 25 (17.86%) Azure
2 16 (11.43%) Entra ID
3 11 (7.86%) Microsoft 365
4 9 (6.43%) AWS
4 9 (6.43%) SaaS
5 5 (3.57%) Nutanix
6 3 (2.14%) GitHub
6 3 (2.14%) GitHub Actions
7 1 (0.71%) GCP
7 1 (0.71%) OneDrive
Communications & Networking
1 12 (8.57%) Firewall
2 6 (4.29%) DHCP
2 6 (4.29%) DNS
3 5 (3.57%) Cisco IOS
3 5 (3.57%) TCP/IP
4 4 (2.86%) Network Security
4 4 (2.86%) Unified Communications
5 3 (2.14%) VPN
6 1 (0.71%) DKIM
6 1 (0.71%) DMARC
6 1 (0.71%) SSL
6 1 (0.71%) VoIP
6 1 (0.71%) Wi-Fi
6 1 (0.71%) Wireless
Database & Business Intelligence
1 4 (2.86%) SQL Server
Development Applications
1 8 (5.71%) JIRA
2 3 (2.14%) Browser DevTools
2 3 (2.14%) Git
2 3 (2.14%) GitLab
3 2 (1.43%) PowerBuilder
General
1 55 (39.29%) Social Skills
2 11 (7.86%) Analytical Skills
3 9 (6.43%) Finance
4 8 (5.71%) Retail
5 7 (5.00%) Agriculture
6 6 (4.29%) Organisational Skills
7 5 (3.57%) Electronics
8 4 (2.86%) Advertising
8 4 (2.86%) Telecoms
9 3 (2.14%) Manufacturing
10 2 (1.43%) Documentation Skills
10 2 (1.43%) Games
10 2 (1.43%) Presentation Skills
11 1 (0.71%) Automotive
11 1 (0.71%) French Language
11 1 (0.71%) German Language
11 1 (0.71%) Italian Language
11 1 (0.71%) Marketing
11 1 (0.71%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (3.57%) JSON
2 4 (2.86%) COM
2 4 (2.86%) DCOM
2 4 (2.86%) LDAP
2 4 (2.86%) Middleware
2 4 (2.86%) Oracle Fusion
2 4 (2.86%) XML
3 3 (2.14%) Node.js
3 3 (2.14%) React
4 2 (1.43%) .NET
4 2 (1.43%) REST
4 2 (1.43%) SOAP
4 2 (1.43%) Web Services
5 1 (0.71%) OAuth
Miscellaneous
1 14 (10.00%) Driving Licence
2 12 (8.57%) Onboarding
3 10 (7.14%) Video Conferencing
4 8 (5.71%) Self-Motivation
5 5 (3.57%) Data Centre
5 5 (3.57%) Enterprise Storage
5 5 (3.57%) IoT
5 5 (3.57%) PKI
6 4 (2.86%) Acoustics
6 4 (2.86%) Mobile App
6 4 (2.86%) Smartcard
7 3 (2.14%) Linux Command Line
7 3 (2.14%) Robotics
8 2 (1.43%) Client/Server
9 1 (0.71%) CCTV
Operating Systems
1 30 (21.43%) Windows
2 13 (9.29%) Linux
3 7 (5.00%) Windows Server
4 5 (3.57%) Android
5 3 (2.14%) Debian
5 3 (2.14%) Robot Operating System
5 3 (2.14%) Ubuntu
6 1 (0.71%) Apple iOS
Processes & Methodologies
1 47 (33.57%) Problem-Solving
2 31 (22.14%) Customer Service
3 21 (15.00%) Cybersecurity
4 16 (11.43%) Continuous Improvement
5 15 (10.71%) Customer Experience
6 11 (7.86%) Collaborative Culture
6 11 (7.86%) Root Cause Analysis
7 9 (6.43%) Validation
8 8 (5.71%) Computer Science
8 8 (5.71%) Service Management
8 8 (5.71%) Workflow
9 7 (5.00%) Client Onboarding
10 6 (4.29%) Coaching
10 6 (4.29%) CRM
10 6 (4.29%) Customer Requirements
11 5 (3.57%) Customer Engagement
11 5 (3.57%) ERP
11 5 (3.57%) High Availability
12 4 (2.86%) Project Management
12 4 (2.86%) Software Engineering
Programming Languages
1 31 (22.14%) SQL
2 3 (2.14%) Bash
2 3 (2.14%) PL/SQL
2 3 (2.14%) Python
3 2 (1.43%) C#
3 2 (1.43%) VB.NET
4 1 (0.71%) PowerShell
Qualifications
1 27 (19.29%) Degree
2 5 (3.57%) HNC
2 5 (3.57%) HND
3 4 (2.86%) Computer Science Degree
3 4 (2.86%) Security Cleared
4 3 (2.14%) ITIL Certification
5 1 (0.71%) Microsoft Certification
Quality Assurance & Compliance
1 8 (5.71%) SLA
2 5 (3.57%) ISO 9001
3 4 (2.86%) QA
4 2 (1.43%) GDPR
System Software
1 14 (10.00%) Active Directory
2 4 (2.86%) Virtual Machines
3 3 (2.14%) Docker
3 3 (2.14%) Hyper-V
3 3 (2.14%) VMware Infrastructure
Systems Management
1 4 (2.86%) Microsoft Intune
Vendors
1 35 (25.00%) Microsoft
2 8 (5.71%) Oracle
3 5 (3.57%) Cisco
3 5 (3.57%) Dell
3 5 (3.57%) NetApp
3 5 (3.57%) Salesforce
4 3 (2.14%) NVIDIA
4 3 (2.14%) ServiceNow
4 3 (2.14%) VMware
5 1 (0.71%) Apple
5 1 (0.71%) Splunk