Hybrid/Remote Technical Support Job Trends
Technical Support
UK > Work from Home
The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 17 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 329 | 243 | 265 |
| Rank change year-on-year | -86 | +22 | +144 |
| Permanent jobs requiring a Technical Support | 142 | 176 | 216 |
| As % of all permanent jobs with remote/hybrid work options | 0.56% | 1.08% | 1.06% |
| As % of the Job Titles category | 0.60% | 1.15% | 1.10% |
| Number of salaries quoted | 126 | 159 | 149 |
| 10th Percentile | £29,813 | £26,650 | £25,000 |
| 25th Percentile | £32,500 | £29,250 | £29,500 |
| Median annual salary (50th Percentile) | £40,000 | £35,000 | £40,000 |
| Median % change year-on-year | +14.29% | -12.50% | -11.11% |
| 75th Percentile | £48,500 | £58,000 | £48,750 |
| 90th Percentile | £60,000 | - | £50,000 |
| UK median annual salary | £40,000 | £34,875 | £40,000 |
| % change year-on-year | +14.70% | -12.81% | +14.29% |
All Permanent IT Job Roles
Work from Home
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in Work from Home with a recognized job title | 23,801 | 15,351 | 19,666 |
| % of permanent jobs with a recognized job title | 93.98% | 93.80% | 96.55% |
| Number of salaries quoted | 16,254 | 8,693 | 12,488 |
| 10th Percentile | £35,000 | £29,000 | £35,000 |
| 25th Percentile | £45,000 | £39,929 | £45,000 |
| Median annual salary (50th Percentile) | £60,000 | £57,000 | £60,000 |
| Median % change year-on-year | +5.26% | -5.00% | -4.00% |
| 75th Percentile | £80,000 | £77,500 | £80,000 |
| 90th Percentile | £100,000 | £97,500 | £100,000 |
| UK median annual salary | £58,500 | £53,000 | £56,000 |
| % change year-on-year | +10.38% | -5.36% | -6.67% |
Technical Support Job Vacancy Trend for Remote/Hybrid Roles
Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.
Technical Support Salary Trend for Remote/Hybrid Jobs
Salary distribution trend for remote Technical Support job vacancies.
Technical Support Salary Histogram for Remote/Hybrid Jobs
Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 17 October 2026.
Technical Support Skill Set Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs
For the 6 months to 17 October 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Problem-Solving | 38.0% | 54 |
| 2 | Microsoft | 26.1% | 37 |
| 3 | Customer Service | 24.6% | 35 |
| 4 | SQL | 21.1% | 30 |
| 5 | Windows | 20.4% | 29 |
| 6 | Degree | 18.3% | 26 |
| 7 | Azure | 17.6% | 25 |
| 8 | Cybersecurity | 14.8% | 21 |
| 9 | Continuous Improvement | 12.0% | 17 |
| 10 | Customer Experience | 11.3% | 16 |
| 10 | Microsoft 365 | 11.3% | 16 |
| 12 | Active Directory | 9.9% | 14 |
| 13 | Entra ID | 9.2% | 13 |
| 13 | Linux | 9.2% | 13 |
| 15 | IIS | 8.5% | 12 |
| 16 | Firewall | 7.7% | 11 |
| 16 | Microsoft Office | 7.7% | 11 |
| 16 | Root Cause Analysis | 7.7% | 11 |
| 19 | Service Management | 7.0% | 10 |
| 20 | Client Onboarding | 6.3% | 9 |
| 20 | Oracle | 6.3% | 9 |
| 20 | Validation | 6.3% | 9 |
| 23 | AWS | 5.6% | 8 |
| 23 | Collaborative Culture | 5.6% | 8 |
| 23 | Workflow | 5.6% | 8 |
| 26 | Computer Science | 4.9% | 7 |
| 26 | Customer Engagement | 4.9% | 7 |
| 26 | HNC | 4.9% | 7 |
| 26 | HND | 4.9% | 7 |
| 26 | SaaS | 4.9% | 7 |
Technical Support Skill Set Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | Technical Support Engineer | 61.3% | 87 |
| 2 | Technical Engineer | 58.5% | 83 |
| 3 | Technical Support Analyst | 13.4% | 19 |
| 4 | Cybersecurity Engineer | 8.5% | 12 |
| 4 | Security Support Engineer | 8.5% | 12 |
| 6 | Technical Support Specialist | 7.7% | 11 |
| 7 | Audio Visual Engineer | 7.0% | 10 |
| 8 | Azure Security Engineer | 6.3% | 9 |
| 9 | Technical Support Consultant | 4.9% | 7 |
| 10 | 2nd Line Technical Support Engineer | 3.5% | 5 |
| 10 | Active Directory Support Engineer | 3.5% | 5 |
| 10 | Technical Support Advisor | 3.5% | 5 |
| 13 | Help Desk Support | 2.8% | 4 |
| 13 | Oracle Support Analyst | 2.8% | 4 |
| 15 | Oracle Technical Consultant | 2.1% | 3 |
| 15 | Senior Technical Support Engineer | 2.1% | 3 |
| 15 | Technical Leader | 2.1% | 3 |
| 15 | Technical Support Manager | 2.1% | 3 |
| 19 | 1st Line Technical Support | 1.4% | 2 |
| 19 | 3rd Line Support Engineer | 1.4% | 2 |