Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jan 2026
Same period 2025 Same period 2024
Rank 219 314 361
Rank change year-on-year +95 +47 +194
Permanent jobs requiring a Technical Support 158 137 131
As % of all permanent jobs with remote/hybrid work options 1.04% 0.84% 0.57%
As % of the Job Titles category 1.10% 0.87% 0.60%
Number of salaries quoted 129 79 120
10th Percentile £26,250 £23,975 £22,450
25th Percentile £27,000 £25,750 £29,250
Median annual salary (50th Percentile) £35,000 £30,000 £37,898
Median % change year-on-year +16.67% -20.84% -5.26%
75th Percentile £47,500 £43,375 £55,696
90th Percentile £57,500 £52,750 £76,250
UK median annual salary £35,000 £38,000 £33,500
% change year-on-year -7.89% +13.43% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,307 15,733 21,954
% of permanent jobs with a recognized job title 93.74% 96.07% 95.80%
Number of salaries quoted 9,333 9,460 18,068
10th Percentile £30,000 £35,250 £35,000
25th Percentile £42,500 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £78,750 £80,000 £77,500
90th Percentile £97,500 £100,000 £96,250
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 19 January 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 19 January 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 65 (41.14%) Customer Service
2 62 (39.24%) Problem-Solving
3 37 (23.42%) Microsoft
4 33 (20.89%) Mentoring
5 32 (20.25%) SQL
6 29 (18.35%) Windows
7 26 (16.46%) Root Cause Analysis
8 23 (14.56%) Coaching
9 21 (13.29%) Degree
10 20 (12.66%) CRM
11 19 (12.03%) Microsoft Excel
12 17 (10.76%) Microsoft Office
13 16 (10.13%) Microsoft PowerPoint
14 14 (8.86%) B2B
14 14 (8.86%) Customer Experience
14 14 (8.86%) Test Automation
15 13 (8.23%) Data Analysis
15 13 (8.23%) Process Improvement
15 13 (8.23%) Regulatory Compliance
15 13 (8.23%) Release Management
15 13 (8.23%) Spreadsheet
15 13 (8.23%) Windows 7
16 11 (6.96%) SaaS
16 11 (6.96%) SLA
16 11 (6.96%) Time Management
17 10 (6.33%) Linux
17 10 (6.33%) PHP
17 10 (6.33%) Service Delivery
18 9 (5.70%) Active Directory
18 9 (5.70%) Energy Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.53%) IIS
2 3 (1.90%) Microsoft Exchange
3 2 (1.27%) SharePoint
4 1 (0.63%) CMS
Applications
1 19 (12.03%) Microsoft Excel
2 17 (10.76%) Microsoft Office
3 16 (10.13%) Microsoft PowerPoint
4 13 (8.23%) Spreadsheet
Business Applications
1 3 (1.90%) Magento
Cloud Services
1 11 (6.96%) SaaS
2 8 (5.06%) Azure
2 8 (5.06%) Microsoft 365
3 6 (3.80%) Entra ID
4 2 (1.27%) AWS
4 2 (1.27%) Google Workspace
Communications & Networking
1 6 (3.80%) Modbus
2 4 (2.53%) DHCP
2 4 (2.53%) DNS
2 4 (2.53%) iSCSI
2 4 (2.53%) Wi-Fi
2 4 (2.53%) Wireless
3 3 (1.90%) Ethernet
4 2 (1.27%) Unified Communications
4 2 (1.27%) VPN
5 1 (0.63%) Internet
5 1 (0.63%) TCP/IP
Database & Business Intelligence
1 6 (3.80%) MariaDB
1 6 (3.80%) MySQL
2 4 (2.53%) SQL Server
3 1 (0.63%) Oracle Database
3 1 (0.63%) Oracle Reports
Development Applications
1 4 (2.53%) Browser DevTools
2 2 (1.27%) JIRA
General
1 65 (41.14%) Social Skills
2 19 (12.03%) Finance
3 16 (10.13%) Analytical Skills
4 15 (9.49%) Organisational Skills
5 8 (5.06%) French Language
6 6 (3.80%) Automotive
6 6 (3.80%) Retail
7 5 (3.16%) Documentation Skills
8 4 (2.53%) Advertising
9 3 (1.90%) Dutch Language
9 3 (1.90%) Marketing
10 2 (1.27%) Electronics
10 2 (1.27%) German Language
10 2 (1.27%) Italian Language
10 2 (1.27%) Spanish Language
11 1 (0.63%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (2.53%) LAMP
1 4 (2.53%) REST
1 4 (2.53%) SOAP
2 3 (1.90%) .NET
2 3 (1.90%) ASP.NET
3 1 (0.63%) CSS
3 1 (0.63%) HTML
3 1 (0.63%) JSON
Miscellaneous
1 43 (27.22%) Self-Motivation
2 18 (11.39%) Onboarding
3 13 (8.23%) Management Information System
4 9 (5.70%) Driving Licence
5 8 (5.06%) GNSS
5 8 (5.06%) Satnav
6 4 (2.53%) Linux Command Line
7 3 (1.90%) Blog
7 3 (1.90%) CCTV
7 3 (1.90%) Life Science
7 3 (1.90%) Renewable Energy
7 3 (1.90%) Solar Energy
8 2 (1.27%) 3D Printing
8 2 (1.27%) Client/Server
9 1 (0.63%) Data Centre
9 1 (0.63%) Mobile App
9 1 (0.63%) Wiki
Operating Systems
1 29 (18.35%) Windows
2 13 (8.23%) Windows 7
3 10 (6.33%) Linux
4 4 (2.53%) Windows Server
5 3 (1.90%) Windows XP
6 2 (1.27%) Mac OS
6 2 (1.27%) Mac OS X
7 1 (0.63%) AIX
7 1 (0.63%) Unix
7 1 (0.63%) Windows 10
7 1 (0.63%) Windows Server 2003
7 1 (0.63%) Windows Server 2016
Processes & Methodologies
1 65 (41.14%) Customer Service
2 62 (39.24%) Problem-Solving
3 33 (20.89%) Mentoring
4 26 (16.46%) Root Cause Analysis
5 23 (14.56%) Coaching
6 20 (12.66%) CRM
7 14 (8.86%) B2B
7 14 (8.86%) Customer Experience
7 14 (8.86%) Test Automation
8 13 (8.23%) Data Analysis
8 13 (8.23%) Process Improvement
8 13 (8.23%) Regulatory Compliance
8 13 (8.23%) Release Management
9 11 (6.96%) Time Management
10 10 (6.33%) Service Delivery
11 9 (5.70%) Energy Management
11 9 (5.70%) Incident Management
11 9 (5.70%) ITIL
12 8 (5.06%) Continuous Improvement
12 8 (5.06%) Resource Allocation
Programming Languages
1 32 (20.25%) SQL
2 10 (6.33%) PHP
3 4 (2.53%) JavaScript
4 3 (1.90%) C#
4 3 (1.90%) T-SQL
5 1 (0.63%) PowerShell
5 1 (0.63%) Python
Qualifications
1 21 (13.29%) Degree
2 5 (3.16%) MCP
2 5 (3.16%) Microsoft Certification
3 3 (1.90%) HNC
3 3 (1.90%) MCSA
3 3 (1.90%) MCSE
3 3 (1.90%) Security Cleared
4 2 (1.27%) Computer Science Degree
5 1 (0.63%) CCNA
5 1 (0.63%) Cisco Certification
5 1 (0.63%) City & Guilds
5 1 (0.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (6.96%) SLA
2 8 (5.06%) ISO 9001
3 4 (2.53%) GDPR
4 3 (1.90%) QA
System Software
1 9 (5.70%) Active Directory
2 6 (3.80%) Hyper-V
3 2 (1.27%) VMware Infrastructure
Systems Management
1 2 (1.27%) Microsoft Intune
Vendors
1 37 (23.42%) Microsoft
2 5 (3.16%) Oracle
2 5 (3.16%) Toshiba
3 4 (2.53%) Aruba
3 4 (2.53%) Cisco
3 4 (2.53%) HP
3 4 (2.53%) HubSpot
3 4 (2.53%) Meraki
3 4 (2.53%) Salesforce
3 4 (2.53%) Siemens
4 2 (1.27%) Google
4 2 (1.27%) VMware
5 1 (0.63%) Becrypt
5 1 (0.63%) Citrix
5 1 (0.63%) Freshdesk
5 1 (0.63%) IBM
5 1 (0.63%) ServiceNow