Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
22 Dec 2025		 Same period 2024 Same period 2023
Rank 212 294 397
Rank change year-on-year +82 +103 +201
Permanent jobs requiring a Technical Support 169 150 79
As % of all permanent jobs with remote/hybrid work options 1.11% 0.87% 0.40%
As % of the Job Titles category 1.18% 0.90% 0.42%
Number of salaries quoted 135 86 70
10th Percentile £26,250 £24,000 £24,775
25th Percentile £27,000 £25,063 £32,875
Median annual salary (50th Percentile) £35,000 £30,000 £47,500
Median % change year-on-year +16.67% -36.84% +18.75%
75th Percentile £45,000 £43,563 £55,696
90th Percentile £57,500 £51,250 £77,125
UK median annual salary £35,000 £36,500 £36,750
% change year-on-year -4.11% -0.68% +5.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,267 16,602 18,838
% of permanent jobs with a recognized job title 93.53% 96.23% 95.72%
Number of salaries quoted 9,248 10,274 15,312
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,250 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £60,436 £60,000
Median % change year-on-year -4.86% +0.73% -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 22 December 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 22 December 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 73 (43.20%) Customer Service
2 66 (39.05%) Problem-Solving
3 44 (26.04%) Microsoft
4 35 (20.71%) Windows
5 34 (20.12%) SQL
6 33 (19.53%) Mentoring
7 27 (15.98%) Degree
8 24 (14.20%) Coaching
9 23 (13.61%) Root Cause Analysis
10 20 (11.83%) CRM
11 19 (11.24%) Microsoft Excel
11 19 (11.24%) Microsoft Office
12 16 (9.47%) Microsoft PowerPoint
13 15 (8.88%) Customer Experience
14 14 (8.28%) ITIL
15 13 (7.69%) Data Analysis
15 13 (7.69%) Linux
15 13 (7.69%) Regulatory Compliance
15 13 (7.69%) Release Management
15 13 (7.69%) Spreadsheet
16 12 (7.10%) Azure
16 12 (7.10%) Cybersecurity
16 12 (7.10%) Microsoft 365
16 12 (7.10%) SaaS
16 12 (7.10%) SLA
16 12 (7.10%) Time Management
17 11 (6.51%) Active Directory
17 11 (6.51%) B2B
17 11 (6.51%) Test Automation
17 11 (6.51%) Windows 7

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (2.96%) Microsoft Exchange
2 4 (2.37%) IIS
2 4 (2.37%) SharePoint
3 1 (0.59%) CMS
Applications
1 19 (11.24%) Microsoft Excel
1 19 (11.24%) Microsoft Office
2 16 (9.47%) Microsoft PowerPoint
3 13 (7.69%) Spreadsheet
Business Applications
1 3 (1.78%) Magento
Cloud Services
1 12 (7.10%) Azure
1 12 (7.10%) Microsoft 365
1 12 (7.10%) SaaS
2 6 (3.55%) AWS
2 6 (3.55%) Entra ID
3 2 (1.18%) Google Workspace
4 1 (0.59%) OCI
Communications & Networking
1 6 (3.55%) Modbus
2 5 (2.96%) VPN
2 5 (2.96%) Wireless
3 4 (2.37%) DHCP
3 4 (2.37%) DNS
3 4 (2.37%) iSCSI
3 4 (2.37%) Unified Communications
3 4 (2.37%) Wi-Fi
4 3 (1.78%) Ethernet
5 1 (0.59%) Cisco IPT
5 1 (0.59%) Firewall
5 1 (0.59%) LAN
5 1 (0.59%) TCP/IP
5 1 (0.59%) VoIP
5 1 (0.59%) WAN
Database & Business Intelligence
1 6 (3.55%) MariaDB
1 6 (3.55%) MySQL
2 4 (2.37%) SQL Server
3 1 (0.59%) Oracle Database
3 1 (0.59%) Oracle Reports
Development Applications
1 4 (2.37%) Browser DevTools
2 2 (1.18%) JIRA
General
1 70 (41.42%) Social Skills
2 21 (12.43%) Finance
3 20 (11.83%) Analytical Skills
4 15 (8.88%) Organisational Skills
5 6 (3.55%) Automotive
5 6 (3.55%) French Language
6 5 (2.96%) Documentation Skills
7 3 (1.78%) Advertising
7 3 (1.78%) Electronics
7 3 (1.78%) German Language
7 3 (1.78%) Italian Language
7 3 (1.78%) Marketing
7 3 (1.78%) Retail
7 3 (1.78%) Spanish Language
8 2 (1.18%) Manufacturing
9 1 (0.59%) Games
Libraries, Frameworks & Software Standards
1 5 (2.96%) REST
1 5 (2.96%) SOAP
2 4 (2.37%) LAMP
3 3 (1.78%) .NET
3 3 (1.78%) ASP.NET
4 1 (0.59%) CSS
4 1 (0.59%) HTML
4 1 (0.59%) JSON
4 1 (0.59%) Middleware
4 1 (0.59%) Oracle Fusion
Miscellaneous
1 47 (27.81%) Self-Motivation
2 17 (10.06%) Onboarding
3 14 (8.28%) Management Information System
4 10 (5.92%) Driving Licence
5 5 (2.96%) GNSS
5 5 (2.96%) Satnav
6 4 (2.37%) Linux Command Line
7 3 (1.78%) 3D Printing
7 3 (1.78%) Blog
7 3 (1.78%) Life Science
7 3 (1.78%) Renewable Energy
7 3 (1.78%) Solar Energy
8 2 (1.18%) Client/Server
9 1 (0.59%) Culture of Ownership
9 1 (0.59%) Data Centre
9 1 (0.59%) Enterprise Software
9 1 (0.59%) Mobile App
9 1 (0.59%) Video Conferencing
9 1 (0.59%) Wiki
Operating Systems
1 35 (20.71%) Windows
2 13 (7.69%) Linux
3 11 (6.51%) Windows 7
4 5 (2.96%) Mac OS X
4 5 (2.96%) Windows Server
5 2 (1.18%) Mac OS
5 2 (1.18%) Windows 10
6 1 (0.59%) AIX
6 1 (0.59%) Unix
6 1 (0.59%) Windows Server 2003
6 1 (0.59%) Windows Server 2016
Processes & Methodologies
1 73 (43.20%) Customer Service
2 66 (39.05%) Problem-Solving
3 33 (19.53%) Mentoring
4 24 (14.20%) Coaching
5 23 (13.61%) Root Cause Analysis
6 20 (11.83%) CRM
7 15 (8.88%) Customer Experience
8 14 (8.28%) ITIL
9 13 (7.69%) Data Analysis
9 13 (7.69%) Regulatory Compliance
9 13 (7.69%) Release Management
10 12 (7.10%) Cybersecurity
10 12 (7.10%) Time Management
11 11 (6.51%) B2B
11 11 (6.51%) Test Automation
12 10 (5.92%) Incident Management
12 10 (5.92%) Process Improvement
12 10 (5.92%) Service Delivery
12 10 (5.92%) Service Management
13 9 (5.33%) Continuous Improvement
Programming Languages
1 34 (20.12%) SQL
2 10 (5.92%) PHP
3 4 (2.37%) JavaScript
4 3 (1.78%) C#
4 3 (1.78%) PowerShell
4 3 (1.78%) T-SQL
5 2 (1.18%) Python
Qualifications
1 27 (15.98%) Degree
2 8 (4.73%) MCP
2 8 (4.73%) Microsoft Certification
3 6 (3.55%) Computer Science Degree
3 6 (3.55%) MCSA
3 6 (3.55%) MCSE
3 6 (3.55%) Security Cleared
4 3 (1.78%) HNC
5 1 (0.59%) CCNA
5 1 (0.59%) Cisco Certification
5 1 (0.59%) ITIL Foundation Certificate
5 1 (0.59%) PhD
Quality Assurance & Compliance
1 12 (7.10%) SLA
2 5 (2.96%) ISO 9001
3 3 (1.78%) GDPR
System Software
1 11 (6.51%) Active Directory
2 7 (4.14%) Hyper-V
3 5 (2.96%) VMware Infrastructure
Systems Management
1 4 (2.37%) Microsoft Intune
Vendors
1 44 (26.04%) Microsoft
2 6 (3.55%) Cisco
2 6 (3.55%) Oracle
3 5 (2.96%) Toshiba
3 5 (2.96%) VMware
4 4 (2.37%) Aruba
4 4 (2.37%) HP
4 4 (2.37%) HubSpot
4 4 (2.37%) Meraki
4 4 (2.37%) Salesforce
5 2 (1.18%) Google
6 1 (0.59%) Becrypt
6 1 (0.59%) Citrix
6 1 (0.59%) Freshdesk
6 1 (0.59%) IBM
6 1 (0.59%) ServiceNow
6 1 (0.59%) Siemens
6 1 (0.59%) Sophos
6 1 (0.59%) Ubiquiti
6 1 (0.59%) Veeam
33 hybrid/remote Technical Support jobs