Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 3 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Jun 2026
Same period 2025 Same period 2024
Rank 290 298 376
Rank change year-on-year +8 +78 +110
Permanent jobs requiring a Technical Support 130 141 216
As % of all permanent jobs with remote/hybrid work options 0.68% 0.95% 0.64%
As % of the Job Titles category 0.72% 1.03% 0.67%
Number of salaries quoted 123 128 195
10th Percentile £28,400 £28,750 £25,500
25th Percentile £30,875 £31,500 £29,500
Median annual salary (50th Percentile) £40,000 £35,000 £32,500
Median % change year-on-year +14.29% +7.69% -18.38%
75th Percentile £45,000 £58,000 £46,875
90th Percentile £47,500 - £55,696
UK median annual salary £40,000 £34,500 £34,000
% change year-on-year +15.94% +1.47% -9.33%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,056 13,657 32,264
% of permanent jobs with a recognized job title 94.13% 91.98% 96.11%
Number of salaries quoted 13,245 8,414 25,511
10th Percentile £35,000 £30,000 £33,250
25th Percentile £45,000 £42,433 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,500
Median % change year-on-year - +8.11% -11.20%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £100,000 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 3 June 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 3 June 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 32 (24.62%) Problem-Solving
2 27 (20.77%) Degree
3 25 (19.23%) Windows
4 22 (16.92%) Customer Service
5 21 (16.15%) Microsoft
6 20 (15.38%) SQL
7 16 (12.31%) Continuous Improvement
8 12 (9.23%) JIRA
8 12 (9.23%) Project Management
9 11 (8.46%) ITIL
10 10 (7.69%) Process Improvement
10 10 (7.69%) SaaS
11 9 (6.92%) Azure
11 9 (6.92%) Customer Experience
12 8 (6.15%) Active Directory
12 8 (6.15%) B2B
12 8 (6.15%) Decision-Making
12 8 (6.15%) ISO 9001
12 8 (6.15%) Mentoring
12 8 (6.15%) QA
12 8 (6.15%) Resource Allocation
12 8 (6.15%) Roadmaps
12 8 (6.15%) Service Delivery
12 8 (6.15%) Test Automation
12 8 (6.15%) Unified Communications
13 7 (5.38%) CRM
14 6 (4.62%) Cybersecurity
14 6 (4.62%) Firewall
14 6 (4.62%) JSON
14 6 (4.62%) Service Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (0.77%) CMS
1 1 (0.77%) IIS
1 1 (0.77%) Microsoft Exchange
1 1 (0.77%) SharePoint
Applications
1 5 (3.85%) Microsoft Office
2 4 (3.08%) Microsoft Excel
3 3 (2.31%) Microsoft PowerPoint
Business Applications
1 1 (0.77%) Magento
1 1 (0.77%) Salesforce CRM
Cloud Services
1 10 (7.69%) SaaS
2 9 (6.92%) Azure
3 5 (3.85%) Entra ID
3 5 (3.85%) Microsoft 365
4 2 (1.54%) AWS
4 2 (1.54%) GCP
5 1 (0.77%) Slack
Communications & Networking
1 8 (6.15%) Unified Communications
2 6 (4.62%) Firewall
3 4 (3.08%) VoIP
4 3 (2.31%) DHCP
4 3 (2.31%) DNS
4 3 (2.31%) VPN
5 2 (1.54%) Internet
5 2 (1.54%) SSL
5 2 (1.54%) TCP/IP
6 1 (0.77%) DKIM
6 1 (0.77%) DMARC
6 1 (0.77%) Ethernet
6 1 (0.77%) Modbus
Database & Business Intelligence
1 1 (0.77%) SQL Server
Development Applications
1 12 (9.23%) JIRA
2 4 (3.08%) Browser DevTools
3 2 (1.54%) Postman
General
1 50 (38.46%) Social Skills
2 13 (10.00%) Organisational Skills
3 9 (6.92%) Retail
4 8 (6.15%) Advertising
4 8 (6.15%) Telecoms
5 7 (5.38%) Manufacturing
6 6 (4.62%) Agriculture
6 6 (4.62%) French Language
7 4 (3.08%) Documentation Skills
7 4 (3.08%) Electronics
7 4 (3.08%) Finance
8 3 (2.31%) Analytical Skills
8 3 (2.31%) Dutch Language
9 2 (1.54%) Games
9 2 (1.54%) Marketing
10 1 (0.77%) Automotive
Libraries, Frameworks & Software Standards
1 6 (4.62%) JSON
2 2 (1.54%) .NET
2 2 (1.54%) ASP.NET
2 2 (1.54%) OAuth
2 2 (1.54%) REST
2 2 (1.54%) SOAP
2 2 (1.54%) XML
3 1 (0.77%) COM
3 1 (0.77%) DCOM
3 1 (0.77%) LDAP
3 1 (0.77%) Middleware
Miscellaneous
1 12 (9.23%) Onboarding
2 10 (7.69%) Driving Licence
3 9 (6.92%) Self-Motivation
4 8 (6.15%) GNSS
4 8 (6.15%) Satnav
5 5 (3.85%) Data Centre
6 4 (3.08%) CCTV
7 3 (2.31%) Renewable Energy
7 3 (2.31%) Solar Energy
7 3 (2.31%) Video Conferencing
8 2 (1.54%) Marketing Technology
8 2 (1.54%) Mobile App
8 2 (1.54%) PKI
9 1 (0.77%) Blog
9 1 (0.77%) Client/Server
9 1 (0.77%) Smart Meter
9 1 (0.77%) Smartcard
9 1 (0.77%) Web Conferencing
9 1 (0.77%) Wiki
Operating Systems
1 25 (19.23%) Windows
2 3 (2.31%) Windows 7
2 3 (2.31%) Windows XP
3 2 (1.54%) Linux
4 1 (0.77%) Windows Server
Processes & Methodologies
1 32 (24.62%) Problem-Solving
2 22 (16.92%) Customer Service
3 16 (12.31%) Continuous Improvement
4 12 (9.23%) Project Management
5 11 (8.46%) ITIL
6 10 (7.69%) Process Improvement
7 9 (6.92%) Customer Experience
8 8 (6.15%) B2B
8 8 (6.15%) Decision-Making
8 8 (6.15%) Mentoring
8 8 (6.15%) Resource Allocation
8 8 (6.15%) Roadmaps
8 8 (6.15%) Service Delivery
8 8 (6.15%) Test Automation
9 7 (5.38%) CRM
10 6 (4.62%) Cybersecurity
10 6 (4.62%) Service Management
11 5 (3.85%) Analytics
11 5 (3.85%) Root Cause Analysis
11 5 (3.85%) Service Desk Management
Programming Languages
1 20 (15.38%) SQL
2 3 (2.31%) Python
3 2 (1.54%) Bash
3 2 (1.54%) C#
3 2 (1.54%) JavaScript
3 2 (1.54%) PHP
3 2 (1.54%) PowerShell
3 2 (1.54%) T-SQL
Qualifications
1 27 (20.77%) Degree
2 2 (1.54%) City & Guilds
2 2 (1.54%) Computer Science Degree
2 2 (1.54%) ITIL Foundation Certificate
2 2 (1.54%) Security Cleared
3 1 (0.77%) Microsoft Certification
Quality Assurance & Compliance
1 8 (6.15%) ISO 9001
1 8 (6.15%) QA
2 6 (4.62%) SLA
3 5 (3.85%) GDPR
System Software
1 8 (6.15%) Active Directory
2 1 (0.77%) Virtual Machines
Systems Management
1 4 (3.08%) Microsoft Intune
2 3 (2.31%) SCCM
Vendors
1 21 (16.15%) Microsoft
2 5 (3.85%) ConnectWise
2 5 (3.85%) ServiceNow
2 5 (3.85%) Siemens
3 4 (3.08%) Cisco
4 3 (2.31%) Citrix
5 2 (1.54%) BT
5 2 (1.54%) Salesforce
5 2 (1.54%) Splunk
6 1 (0.77%) Becrypt
6 1 (0.77%) Freshdesk