Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Nov 2025
Same period 2024 Same period 2023
Rank 211 273 410
Rank change year-on-year +62 +137 +244
Permanent jobs requiring a Technical Support 200 208 87
As % of all permanent jobs with remote/hybrid work options 1.25% 1.05% 0.39%
As % of the Job Titles category 1.33% 1.08% 0.41%
Number of salaries quoted 165 142 74
10th Percentile £26,250 £25,000 £25,000
25th Percentile £27,900 £28,250 £32,500
Median annual salary (50th Percentile) £35,000 £40,000 £45,750
Median % change year-on-year -12.50% -12.57% +14.38%
75th Percentile £57,500 £48,750 £55,210
90th Percentile £58,000 £50,000 £76,250
UK median annual salary £35,000 £40,000 £35,000
% change year-on-year -12.50% +14.29% +4.48%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,030 19,200 21,229
% of permanent jobs with a recognized job title 94.14% 96.66% 96.09%
Number of salaries quoted 9,036 11,975 17,333
10th Percentile £29,250 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,306
Median annual salary (50th Percentile) £55,265 £60,000 £62,500
Median % change year-on-year -7.89% -4.00% +1.08%
75th Percentile £77,063 £80,000 £80,000
90th Percentile £96,250 £97,500 £97,500
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 8 November 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 8 November 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 81 (40.50%) Problem-Solving
2 75 (37.50%) Customer Service
3 53 (26.50%) Microsoft
4 48 (24.00%) Windows
5 32 (16.00%) Mentoring
6 31 (15.50%) SQL
7 28 (14.00%) Degree
7 28 (14.00%) Siemens
8 23 (11.50%) Coaching
8 23 (11.50%) Microsoft 365
9 21 (10.50%) Microsoft Office
10 20 (10.00%) CRM
10 20 (10.00%) Root Cause Analysis
11 19 (9.50%) Active Directory
12 18 (9.00%) Azure
13 15 (7.50%) Time Management
14 14 (7.00%) Microsoft Exchange
14 14 (7.00%) Windows 7
15 13 (6.50%) Continuous Improvement
15 13 (6.50%) Customer Experience
15 13 (6.50%) Cybersecurity
15 13 (6.50%) Data Analysis
15 13 (6.50%) Incident Management
15 13 (6.50%) ITIL
15 13 (6.50%) Microsoft Excel
15 13 (6.50%) Microsoft Intune
15 13 (6.50%) Microsoft PowerPoint
15 13 (6.50%) Regulatory Compliance
15 13 (6.50%) Release Management
15 13 (6.50%) Spreadsheet

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (7.00%) Microsoft Exchange
2 10 (5.00%) SharePoint
3 4 (2.00%) IIS
Applications
1 21 (10.50%) Microsoft Office
2 13 (6.50%) Microsoft Excel
2 13 (6.50%) Microsoft PowerPoint
2 13 (6.50%) Spreadsheet
3 4 (2.00%) Microsoft Project
4 1 (0.50%) AutoCAD
Business Applications
1 4 (2.00%) Salesforce CRM
2 2 (1.00%) Oracle ERP
Cloud Services
1 23 (11.50%) Microsoft 365
2 18 (9.00%) Azure
3 11 (5.50%) SaaS
4 7 (3.50%) AWS
4 7 (3.50%) OneDrive
5 6 (3.00%) Entra ID
6 1 (0.50%) Google Workspace
6 1 (0.50%) OCI
Communications & Networking
1 8 (4.00%) DHCP
1 8 (4.00%) DNS
1 8 (4.00%) Firewall
1 8 (4.00%) Wi-Fi
2 7 (3.50%) Wireless
3 6 (3.00%) VPN
4 5 (2.50%) LAN
4 5 (2.50%) Modbus
4 5 (2.50%) TCP/IP
4 5 (2.50%) WAN
5 4 (2.00%) iSCSI
5 4 (2.00%) Unified Communications
5 4 (2.00%) VoIP
6 1 (0.50%) Cisco IPT
6 1 (0.50%) Internet
Database & Business Intelligence
1 6 (3.00%) MariaDB
1 6 (3.00%) MySQL
2 4 (2.00%) SQL Server
3 1 (0.50%) Oracle Database
3 1 (0.50%) Oracle Reports
Development Applications
1 4 (2.00%) Browser DevTools
General
1 76 (38.00%) Social Skills
2 22 (11.00%) Finance
3 20 (10.00%) Analytical Skills
4 15 (7.50%) Organisational Skills
5 7 (3.50%) Retail
6 6 (3.00%) Automotive
7 5 (2.50%) Documentation Skills
7 5 (2.50%) Manufacturing
8 4 (2.00%) Inclusion and Diversity
9 3 (1.50%) Electronics
9 3 (1.50%) French Language
9 3 (1.50%) German Language
9 3 (1.50%) Italian Language
9 3 (1.50%) Legal
9 3 (1.50%) Marketing
9 3 (1.50%) Spanish Language
10 2 (1.00%) Police
11 1 (0.50%) Games
11 1 (0.50%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (2.50%) REST
1 5 (2.50%) SOAP
2 4 (2.00%) LAMP
3 1 (0.50%) .NET
3 1 (0.50%) CSS
3 1 (0.50%) HTML
3 1 (0.50%) JSON
3 1 (0.50%) Middleware
3 1 (0.50%) Oracle Fusion
3 1 (0.50%) React
Miscellaneous
1 50 (25.00%) Self-Motivation
2 42 (21.00%) Driving Licence
3 20 (10.00%) Onboarding
4 14 (7.00%) Management Information System
5 5 (2.50%) Data Centre
6 4 (2.00%) GNSS
6 4 (2.00%) Linux Command Line
6 4 (2.00%) Robotics
6 4 (2.00%) Satnav
7 3 (1.50%) 3D Printing
7 3 (1.50%) Life Science
8 2 (1.00%) Client/Server
8 2 (1.00%) Renewable Energy
8 2 (1.00%) Solar Energy
9 1 (0.50%) Culture of Ownership
9 1 (0.50%) Enterprise Software
9 1 (0.50%) Video Conferencing
Operating Systems
1 48 (24.00%) Windows
2 14 (7.00%) Windows 7
3 13 (6.50%) Windows Server
4 11 (5.50%) Linux
5 5 (2.50%) Mac OS
5 5 (2.50%) Mac OS X
6 2 (1.00%) Windows 10
7 1 (0.50%) AIX
7 1 (0.50%) Windows Server 2003
7 1 (0.50%) Windows Server 2016
Processes & Methodologies
1 81 (40.50%) Problem-Solving
2 75 (37.50%) Customer Service
3 32 (16.00%) Mentoring
4 23 (11.50%) Coaching
5 20 (10.00%) CRM
5 20 (10.00%) Root Cause Analysis
6 15 (7.50%) Time Management
7 13 (6.50%) Continuous Improvement
7 13 (6.50%) Customer Experience
7 13 (6.50%) Cybersecurity
7 13 (6.50%) Data Analysis
7 13 (6.50%) Incident Management
7 13 (6.50%) ITIL
7 13 (6.50%) Regulatory Compliance
7 13 (6.50%) Release Management
8 12 (6.00%) B2B
9 10 (5.00%) Customer-Centricity
9 10 (5.00%) Test Automation
10 8 (4.00%) Energy Management
10 8 (4.00%) Process Improvement
Programming Languages
1 31 (15.50%) SQL
2 10 (5.00%) PHP
3 4 (2.00%) JavaScript
3 4 (2.00%) PowerShell
4 1 (0.50%) C#
4 1 (0.50%) Python
Qualifications
1 28 (14.00%) Degree
2 8 (4.00%) MCP
2 8 (4.00%) Microsoft Certification
3 6 (3.00%) Computer Science Degree
3 6 (3.00%) MCSA
3 6 (3.00%) MCSE
4 5 (2.50%) Security Cleared
5 3 (1.50%) HNC
6 2 (1.00%) CCNA
6 2 (1.00%) Cisco Certification
7 1 (0.50%) A+ Certification
7 1 (0.50%) Network+ Certification
7 1 (0.50%) PhD
Quality Assurance & Compliance
1 12 (6.00%) SLA
2 4 (2.00%) ISO 9001
System Software
1 19 (9.50%) Active Directory
2 12 (6.00%) Hyper-V
3 8 (4.00%) VMware Infrastructure
Systems Management
1 13 (6.50%) Microsoft Intune
2 4 (2.00%) SCCM
2 4 (2.00%) WSUS
Vendors
1 53 (26.50%) Microsoft
2 28 (14.00%) Siemens
3 8 (4.00%) Cisco
3 8 (4.00%) Oracle
3 8 (4.00%) Salesforce
3 8 (4.00%) VMware
4 4 (2.00%) Aruba
4 4 (2.00%) HP
4 4 (2.00%) HubSpot
4 4 (2.00%) Meraki
4 4 (2.00%) SAP
4 4 (2.00%) Toshiba
5 3 (1.50%) ConnectWise
5 3 (1.50%) Datto
5 3 (1.50%) ESET
5 3 (1.50%) Sophos
5 3 (1.50%) Ubiquiti
5 3 (1.50%) Veeam
6 1 (0.50%) Citrix
6 1 (0.50%) IBM