Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 217 294 374
Rank change year-on-year +77 +80 +187
Permanent jobs requiring a Technical Support 161 142 117
As % of all permanent jobs with remote/hybrid work options 1.08% 0.86% 0.54%
As % of the Job Titles category 1.15% 0.90% 0.56%
Number of salaries quoted 130 83 105
10th Percentile £26,250 £24,000 £22,300
25th Percentile £27,000 £25,750 £29,250
Median annual salary (50th Percentile) £35,000 £32,500 £40,000
Median % change year-on-year +7.69% -18.75% -
75th Percentile £47,500 £43,750 £55,696
90th Percentile £57,500 £52,000 £76,250
UK median annual salary £35,000 £37,547 £35,000
% change year-on-year -6.78% +7.28% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,996 15,789 20,881
% of permanent jobs with a recognized job title 93.63% 96.08% 95.95%
Number of salaries quoted 9,087 9,529 17,098
10th Percentile £30,000 £35,000 £35,750
25th Percentile £42,250 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £61,500 £60,000
Median % change year-on-year -2.44% +2.50% -4.00%
75th Percentile £78,750 £80,000 £78,750
90th Percentile £97,500 £98,474 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 12 January 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 12 January 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 67 (41.61%) Customer Service
2 62 (38.51%) Problem-Solving
3 38 (23.60%) Microsoft
4 33 (20.50%) Mentoring
5 32 (19.88%) SQL
6 29 (18.01%) Windows
7 25 (15.53%) Root Cause Analysis
8 24 (14.91%) Coaching
9 23 (14.29%) Degree
10 20 (12.42%) CRM
11 19 (11.80%) Microsoft Excel
12 17 (10.56%) Microsoft Office
13 16 (9.94%) Microsoft PowerPoint
14 15 (9.32%) Customer Experience
15 14 (8.70%) B2B
15 14 (8.70%) Test Automation
16 13 (8.07%) Data Analysis
16 13 (8.07%) Process Improvement
16 13 (8.07%) Regulatory Compliance
16 13 (8.07%) Release Management
16 13 (8.07%) Spreadsheet
17 12 (7.45%) SaaS
17 12 (7.45%) SLA
17 12 (7.45%) Windows 7
18 11 (6.83%) ITIL
18 11 (6.83%) Linux
18 11 (6.83%) Time Management
19 10 (6.21%) PHP
19 10 (6.21%) Service Delivery
20 9 (5.59%) Active Directory

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.48%) IIS
2 3 (1.86%) Microsoft Exchange
3 2 (1.24%) SharePoint
4 1 (0.62%) CMS
Applications
1 19 (11.80%) Microsoft Excel
2 17 (10.56%) Microsoft Office
3 16 (9.94%) Microsoft PowerPoint
4 13 (8.07%) Spreadsheet
Business Applications
1 3 (1.86%) Magento
Cloud Services
1 12 (7.45%) SaaS
2 9 (5.59%) Azure
3 8 (4.97%) Microsoft 365
4 6 (3.73%) Entra ID
5 3 (1.86%) AWS
6 2 (1.24%) Google Workspace
Communications & Networking
1 6 (3.73%) Modbus
2 4 (2.48%) DHCP
2 4 (2.48%) DNS
2 4 (2.48%) iSCSI
2 4 (2.48%) Wi-Fi
2 4 (2.48%) Wireless
3 3 (1.86%) Ethernet
3 3 (1.86%) Unified Communications
3 3 (1.86%) VPN
4 1 (0.62%) TCP/IP
Database & Business Intelligence
1 6 (3.73%) MariaDB
1 6 (3.73%) MySQL
2 4 (2.48%) SQL Server
3 1 (0.62%) Oracle Database
3 1 (0.62%) Oracle Reports
Development Applications
1 4 (2.48%) Browser DevTools
2 2 (1.24%) JIRA
General
1 66 (40.99%) Social Skills
2 19 (11.80%) Finance
3 17 (10.56%) Analytical Skills
4 15 (9.32%) Organisational Skills
5 8 (4.97%) French Language
6 6 (3.73%) Automotive
7 5 (3.11%) Documentation Skills
7 5 (3.11%) Retail
8 3 (1.86%) Advertising
8 3 (1.86%) Electronics
8 3 (1.86%) German Language
8 3 (1.86%) Italian Language
8 3 (1.86%) Marketing
8 3 (1.86%) Spanish Language
9 2 (1.24%) Dutch Language
10 1 (0.62%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (2.48%) LAMP
1 4 (2.48%) REST
1 4 (2.48%) SOAP
2 3 (1.86%) .NET
2 3 (1.86%) ASP.NET
3 1 (0.62%) CSS
3 1 (0.62%) HTML
3 1 (0.62%) JSON
Miscellaneous
1 44 (27.33%) Self-Motivation
2 17 (10.56%) Onboarding
3 13 (8.07%) Management Information System
4 9 (5.59%) Driving Licence
5 8 (4.97%) GNSS
5 8 (4.97%) Satnav
6 4 (2.48%) Linux Command Line
7 3 (1.86%) 3D Printing
7 3 (1.86%) Blog
7 3 (1.86%) Life Science
7 3 (1.86%) Renewable Energy
7 3 (1.86%) Solar Energy
8 2 (1.24%) CCTV
8 2 (1.24%) Client/Server
9 1 (0.62%) Culture of Ownership
9 1 (0.62%) Data Centre
9 1 (0.62%) Enterprise Software
9 1 (0.62%) Mobile App
9 1 (0.62%) Wiki
Operating Systems
1 29 (18.01%) Windows
2 12 (7.45%) Windows 7
3 11 (6.83%) Linux
4 4 (2.48%) Windows Server
5 3 (1.86%) Mac OS X
6 2 (1.24%) Mac OS
6 2 (1.24%) Windows XP
7 1 (0.62%) AIX
7 1 (0.62%) Unix
7 1 (0.62%) Windows 10
7 1 (0.62%) Windows Server 2003
7 1 (0.62%) Windows Server 2016
Processes & Methodologies
1 67 (41.61%) Customer Service
2 62 (38.51%) Problem-Solving
3 33 (20.50%) Mentoring
4 25 (15.53%) Root Cause Analysis
5 24 (14.91%) Coaching
6 20 (12.42%) CRM
7 15 (9.32%) Customer Experience
8 14 (8.70%) B2B
8 14 (8.70%) Test Automation
9 13 (8.07%) Data Analysis
9 13 (8.07%) Process Improvement
9 13 (8.07%) Regulatory Compliance
9 13 (8.07%) Release Management
10 11 (6.83%) ITIL
10 11 (6.83%) Time Management
11 10 (6.21%) Service Delivery
12 9 (5.59%) Cybersecurity
12 9 (5.59%) Energy Management
12 9 (5.59%) Incident Management
12 9 (5.59%) Service Management
Programming Languages
1 32 (19.88%) SQL
2 10 (6.21%) PHP
3 4 (2.48%) JavaScript
4 3 (1.86%) C#
4 3 (1.86%) T-SQL
5 1 (0.62%) PowerShell
5 1 (0.62%) Python
Qualifications
1 23 (14.29%) Degree
2 6 (3.73%) MCP
2 6 (3.73%) Microsoft Certification
3 4 (2.48%) MCSA
3 4 (2.48%) MCSE
3 4 (2.48%) Security Cleared
4 3 (1.86%) Computer Science Degree
4 3 (1.86%) HNC
5 1 (0.62%) CCNA
5 1 (0.62%) Cisco Certification
5 1 (0.62%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (7.45%) SLA
2 8 (4.97%) ISO 9001
3 3 (1.86%) GDPR
4 2 (1.24%) QA
System Software
1 9 (5.59%) Active Directory
2 6 (3.73%) Hyper-V
3 3 (1.86%) VMware Infrastructure
Systems Management
1 2 (1.24%) Microsoft Intune
Vendors
1 38 (23.60%) Microsoft
2 5 (3.11%) Oracle
2 5 (3.11%) Toshiba
3 4 (2.48%) Aruba
3 4 (2.48%) Cisco
3 4 (2.48%) HP
3 4 (2.48%) HubSpot
3 4 (2.48%) Meraki
3 4 (2.48%) Salesforce
4 3 (1.86%) Siemens
4 3 (1.86%) VMware
5 2 (1.24%) Google
6 1 (0.62%) Becrypt
6 1 (0.62%) Citrix
6 1 (0.62%) Freshdesk
6 1 (0.62%) IBM
6 1 (0.62%) ServiceNow