Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 23 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
23 Apr 2026		 Same period 2025 Same period 2024
Rank 249 318 390
Rank change year-on-year +69 +72 +121
Permanent jobs requiring a Technical Support 143 90 192
As % of all permanent jobs with remote/hybrid work options 0.80% 0.67% 0.59%
As % of the Job Titles category 0.85% 0.72% 0.62%
Number of salaries quoted 123 81 170
10th Percentile £28,250 £27,000 £22,750
25th Percentile £33,000 £28,750 £29,500
Median annual salary (50th Percentile) £40,000 £33,178 £32,500
Median % change year-on-year +20.56% +2.08% -18.01%
75th Percentile £46,250 £38,750 £46,250
90th Percentile £48,750 £43,750 £55,696
UK median annual salary £40,000 £32,500 £33,500
% change year-on-year +23.08% -2.99% -10.67%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,775 12,438 31,148
% of permanent jobs with a recognized job title 93.69% 92.93% 95.89%
Number of salaries quoted 12,095 9,104 24,978
10th Percentile £32,500 £31,750 £32,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £102,500 £92,500
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 23 April 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 23 April 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 36 (25.17%) Customer Service
2 30 (20.98%) Problem-Solving
3 29 (20.28%) Degree
3 29 (20.28%) Windows
4 26 (18.18%) Microsoft
5 21 (14.69%) SQL
6 20 (13.99%) Mentoring
7 17 (11.89%) Continuous Improvement
7 17 (11.89%) Root Cause Analysis
8 13 (9.09%) CRM
9 12 (8.39%) Coaching
9 12 (8.39%) ITIL
9 12 (8.39%) JIRA
10 11 (7.69%) Active Directory
10 11 (7.69%) SaaS
11 10 (6.99%) Azure
11 10 (6.99%) Customer Experience
12 9 (6.29%) B2B
12 9 (6.29%) Process Improvement
12 9 (6.29%) Project Management
12 9 (6.29%) Service Delivery
13 8 (5.59%) Decision-Making
13 8 (5.59%) ISO 9001
13 8 (5.59%) QA
13 8 (5.59%) Resource Allocation
13 8 (5.59%) Roadmaps
13 8 (5.59%) Test Automation
14 7 (4.90%) Microsoft 365
14 7 (4.90%) Microsoft Excel
14 7 (4.90%) Service Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (0.70%) CMS
1 1 (0.70%) Microsoft Exchange
1 1 (0.70%) SharePoint
Applications
1 7 (4.90%) Microsoft Excel
2 5 (3.50%) Microsoft Office
3 4 (2.80%) Microsoft PowerPoint
4 1 (0.70%) Spreadsheet
Business Applications
1 3 (2.10%) Magento
Cloud Services
1 11 (7.69%) SaaS
2 10 (6.99%) Azure
3 7 (4.90%) Microsoft 365
4 6 (4.20%) Entra ID
5 2 (1.40%) AWS
5 2 (1.40%) GCP
5 2 (1.40%) Google Workspace
6 1 (0.70%) Slack
Communications & Networking
1 6 (4.20%) Unified Communications
2 5 (3.50%) DHCP
2 5 (3.50%) DNS
2 5 (3.50%) Firewall
3 4 (2.80%) VoIP
4 3 (2.10%) Ethernet
4 3 (2.10%) VPN
5 2 (1.40%) Internet
5 2 (1.40%) iSCSI
5 2 (1.40%) SSL
5 2 (1.40%) Wi-Fi
5 2 (1.40%) Wireless
6 1 (0.70%) DKIM
6 1 (0.70%) DMARC
6 1 (0.70%) Modbus
6 1 (0.70%) TCP/IP
Development Applications
1 12 (8.39%) JIRA
2 4 (2.80%) Browser DevTools
3 2 (1.40%) Postman
General
1 51 (35.66%) Social Skills
2 14 (9.79%) Organisational Skills
3 10 (6.99%) Advertising
3 10 (6.99%) Retail
4 7 (4.90%) Finance
5 6 (4.20%) French Language
6 5 (3.50%) Manufacturing
6 5 (3.50%) Telecoms
7 4 (2.80%) Documentation Skills
8 3 (2.10%) Analytical Skills
8 3 (2.10%) Dutch Language
8 3 (2.10%) Marketing
9 2 (1.40%) Agriculture
10 1 (0.70%) Electronics
Libraries, Frameworks & Software Standards
1 6 (4.20%) JSON
2 3 (2.10%) .NET
2 3 (2.10%) ASP.NET
3 2 (1.40%) OAuth
3 2 (1.40%) REST
3 2 (1.40%) SOAP
3 2 (1.40%) XML
Miscellaneous
1 22 (15.38%) Self-Motivation
2 13 (9.09%) Onboarding
3 12 (8.39%) Driving Licence
4 8 (5.59%) GNSS
4 8 (5.59%) Satnav
5 6 (4.20%) Renewable Energy
5 6 (4.20%) Solar Energy
6 4 (2.80%) CCTV
7 3 (2.10%) Blog
8 2 (1.40%) Data Centre
8 2 (1.40%) Life Science
8 2 (1.40%) Marketing Technology
9 1 (0.70%) Management Information System
9 1 (0.70%) Mobile App
9 1 (0.70%) PKI
9 1 (0.70%) Smart Meter
9 1 (0.70%) Web Conferencing
9 1 (0.70%) Wiki
Operating Systems
1 29 (20.28%) Windows
2 5 (3.50%) Linux
3 3 (2.10%) Windows 7
3 3 (2.10%) Windows Server
3 3 (2.10%) Windows XP
4 2 (1.40%) Mac OS
5 1 (0.70%) Unix
Processes & Methodologies
1 36 (25.17%) Customer Service
2 30 (20.98%) Problem-Solving
3 20 (13.99%) Mentoring
4 17 (11.89%) Continuous Improvement
4 17 (11.89%) Root Cause Analysis
5 13 (9.09%) CRM
6 12 (8.39%) Coaching
6 12 (8.39%) ITIL
7 10 (6.99%) Customer Experience
8 9 (6.29%) B2B
8 9 (6.29%) Process Improvement
8 9 (6.29%) Project Management
8 9 (6.29%) Service Delivery
9 8 (5.59%) Decision-Making
9 8 (5.59%) Resource Allocation
9 8 (5.59%) Roadmaps
9 8 (5.59%) Test Automation
10 7 (4.90%) Service Management
11 5 (3.50%) ERP
11 5 (3.50%) ITSM
Programming Languages
1 21 (14.69%) SQL
2 3 (2.10%) C#
2 3 (2.10%) Python
2 3 (2.10%) T-SQL
3 2 (1.40%) Bash
3 2 (1.40%) JavaScript
3 2 (1.40%) PHP
3 2 (1.40%) PowerShell
Qualifications
1 29 (20.28%) Degree
2 2 (1.40%) City & Guilds
2 2 (1.40%) Computer Science Degree
2 2 (1.40%) HNC
2 2 (1.40%) ITIL Foundation Certificate
3 1 (0.70%) Microsoft Certification
3 1 (0.70%) Security Cleared
Quality Assurance & Compliance
1 8 (5.59%) ISO 9001
1 8 (5.59%) QA
2 6 (4.20%) SLA
3 5 (3.50%) GDPR
System Software
1 11 (7.69%) Active Directory
2 4 (2.80%) Hyper-V
Systems Management
1 4 (2.80%) Microsoft Intune
2 3 (2.10%) SCCM
Vendors
1 26 (18.18%) Microsoft
2 6 (4.20%) Cisco
3 5 (3.50%) ConnectWise
3 5 (3.50%) ServiceNow
3 5 (3.50%) Siemens
4 3 (2.10%) Citrix
4 3 (2.10%) Toshiba
5 2 (1.40%) Aruba
5 2 (1.40%) BT
5 2 (1.40%) Google
5 2 (1.40%) HP
5 2 (1.40%) Meraki
5 2 (1.40%) Splunk
6 1 (0.70%) Becrypt
6 1 (0.70%) Freshdesk
34 hybrid/remote Technical Support jobs