Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 214 291 393
Rank change year-on-year +77 +102 +201
Permanent jobs requiring a Technical Support 168 157 81
As % of all permanent jobs with remote/hybrid work options 1.10% 0.90% 0.41%
As % of the Job Titles category 1.18% 0.93% 0.43%
Number of salaries quoted 134 92 73
10th Percentile £26,250 £24,080 £25,000
25th Percentile £27,000 £25,625 £34,000
Median annual salary (50th Percentile) £35,000 £31,750 £47,500
Median % change year-on-year +10.24% -33.16% +18.75%
75th Percentile £45,000 £44,063 £55,696
90th Percentile £57,500 £50,000 £76,250
UK median annual salary £35,000 £37,000 £37,500
% change year-on-year -5.41% -1.33% +7.14%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,256 16,805 18,972
% of permanent jobs with a recognized job title 93.51% 96.24% 95.68%
Number of salaries quoted 9,246 10,446 15,419
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,000 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,000
Median % change year-on-year -4.17% - -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 18 December 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 December 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 73 (43.45%) Customer Service
2 67 (39.88%) Problem-Solving
3 43 (25.60%) Microsoft
4 36 (21.43%) Windows
5 33 (19.64%) Mentoring
5 33 (19.64%) SQL
6 27 (16.07%) Degree
7 24 (14.29%) Coaching
8 23 (13.69%) Root Cause Analysis
9 20 (11.90%) CRM
10 18 (10.71%) Microsoft Excel
10 18 (10.71%) Microsoft Office
11 15 (8.93%) Customer Experience
11 15 (8.93%) Microsoft PowerPoint
12 14 (8.33%) ITIL
13 13 (7.74%) Data Analysis
13 13 (7.74%) Linux
13 13 (7.74%) Regulatory Compliance
13 13 (7.74%) Release Management
13 13 (7.74%) Spreadsheet
13 13 (7.74%) Time Management
14 12 (7.14%) Azure
14 12 (7.14%) Cybersecurity
14 12 (7.14%) Microsoft 365
14 12 (7.14%) SaaS
14 12 (7.14%) SLA
14 12 (7.14%) Windows 7
15 11 (6.55%) Active Directory
15 11 (6.55%) B2B
15 11 (6.55%) Incident Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (2.98%) Microsoft Exchange
2 4 (2.38%) IIS
2 4 (2.38%) SharePoint
3 1 (0.60%) CMS
Applications
1 18 (10.71%) Microsoft Excel
1 18 (10.71%) Microsoft Office
2 15 (8.93%) Microsoft PowerPoint
3 13 (7.74%) Spreadsheet
Business Applications
1 3 (1.79%) Magento
Cloud Services
1 12 (7.14%) Azure
1 12 (7.14%) Microsoft 365
1 12 (7.14%) SaaS
2 6 (3.57%) AWS
2 6 (3.57%) Entra ID
3 2 (1.19%) Google Workspace
4 1 (0.60%) OCI
Communications & Networking
1 6 (3.57%) Modbus
2 5 (2.98%) VPN
2 5 (2.98%) Wireless
3 4 (2.38%) DHCP
3 4 (2.38%) DNS
3 4 (2.38%) iSCSI
3 4 (2.38%) Unified Communications
3 4 (2.38%) Wi-Fi
4 3 (1.79%) Ethernet
5 1 (0.60%) Cisco IPT
5 1 (0.60%) Firewall
5 1 (0.60%) LAN
5 1 (0.60%) TCP/IP
5 1 (0.60%) VoIP
5 1 (0.60%) WAN
Database & Business Intelligence
1 6 (3.57%) MariaDB
1 6 (3.57%) MySQL
2 4 (2.38%) SQL Server
3 1 (0.60%) Oracle Database
3 1 (0.60%) Oracle Reports
Development Applications
1 4 (2.38%) Browser DevTools
2 2 (1.19%) JIRA
General
1 69 (41.07%) Social Skills
2 21 (12.50%) Finance
3 20 (11.90%) Analytical Skills
4 15 (8.93%) Organisational Skills
5 6 (3.57%) Automotive
6 5 (2.98%) Documentation Skills
6 5 (2.98%) French Language
7 3 (1.79%) Advertising
7 3 (1.79%) Electronics
7 3 (1.79%) German Language
7 3 (1.79%) Italian Language
7 3 (1.79%) Marketing
7 3 (1.79%) Retail
7 3 (1.79%) Spanish Language
8 2 (1.19%) Manufacturing
9 1 (0.60%) Games
Libraries, Frameworks & Software Standards
1 5 (2.98%) REST
1 5 (2.98%) SOAP
2 4 (2.38%) LAMP
3 2 (1.19%) .NET
3 2 (1.19%) ASP.NET
4 1 (0.60%) CSS
4 1 (0.60%) HTML
4 1 (0.60%) JSON
4 1 (0.60%) Middleware
4 1 (0.60%) Oracle Fusion
Miscellaneous
1 48 (28.57%) Self-Motivation
2 17 (10.12%) Onboarding
3 14 (8.33%) Management Information System
4 10 (5.95%) Driving Licence
5 5 (2.98%) GNSS
5 5 (2.98%) Satnav
6 4 (2.38%) Linux Command Line
7 3 (1.79%) 3D Printing
7 3 (1.79%) Blog
7 3 (1.79%) Life Science
7 3 (1.79%) Renewable Energy
7 3 (1.79%) Solar Energy
8 2 (1.19%) Client/Server
9 1 (0.60%) Culture of Ownership
9 1 (0.60%) Data Centre
9 1 (0.60%) Enterprise Software
9 1 (0.60%) Mobile App
9 1 (0.60%) Video Conferencing
9 1 (0.60%) Wiki
Operating Systems
1 36 (21.43%) Windows
2 13 (7.74%) Linux
3 12 (7.14%) Windows 7
4 5 (2.98%) Mac OS X
4 5 (2.98%) Windows Server
5 2 (1.19%) Mac OS
5 2 (1.19%) Windows 10
6 1 (0.60%) AIX
6 1 (0.60%) Unix
6 1 (0.60%) Windows Server 2003
6 1 (0.60%) Windows Server 2016
Processes & Methodologies
1 73 (43.45%) Customer Service
2 67 (39.88%) Problem-Solving
3 33 (19.64%) Mentoring
4 24 (14.29%) Coaching
5 23 (13.69%) Root Cause Analysis
6 20 (11.90%) CRM
7 15 (8.93%) Customer Experience
8 14 (8.33%) ITIL
9 13 (7.74%) Data Analysis
9 13 (7.74%) Regulatory Compliance
9 13 (7.74%) Release Management
9 13 (7.74%) Time Management
10 12 (7.14%) Cybersecurity
11 11 (6.55%) B2B
11 11 (6.55%) Incident Management
11 11 (6.55%) Test Automation
12 10 (5.95%) Process Improvement
12 10 (5.95%) Service Delivery
12 10 (5.95%) Service Management
13 9 (5.36%) Continuous Improvement
Programming Languages
1 33 (19.64%) SQL
2 10 (5.95%) PHP
3 4 (2.38%) JavaScript
4 3 (1.79%) PowerShell
5 2 (1.19%) C#
5 2 (1.19%) Python
5 2 (1.19%) T-SQL
Qualifications
1 27 (16.07%) Degree
2 8 (4.76%) MCP
2 8 (4.76%) Microsoft Certification
3 6 (3.57%) Computer Science Degree
3 6 (3.57%) MCSA
3 6 (3.57%) MCSE
3 6 (3.57%) Security Cleared
4 3 (1.79%) HNC
5 1 (0.60%) CCNA
5 1 (0.60%) Cisco Certification
5 1 (0.60%) ITIL Foundation Certificate
5 1 (0.60%) PhD
Quality Assurance & Compliance
1 12 (7.14%) SLA
2 5 (2.98%) ISO 9001
3 3 (1.79%) GDPR
System Software
1 11 (6.55%) Active Directory
2 7 (4.17%) Hyper-V
3 5 (2.98%) VMware Infrastructure
Systems Management
1 4 (2.38%) Microsoft Intune
Vendors
1 43 (25.60%) Microsoft
2 6 (3.57%) Cisco
2 6 (3.57%) Oracle
3 5 (2.98%) Toshiba
3 5 (2.98%) VMware
4 4 (2.38%) Aruba
4 4 (2.38%) HP
4 4 (2.38%) HubSpot
4 4 (2.38%) Meraki
4 4 (2.38%) Salesforce
5 2 (1.19%) Google
6 1 (0.60%) Becrypt
6 1 (0.60%) Citrix
6 1 (0.60%) Freshdesk
6 1 (0.60%) IBM
6 1 (0.60%) ServiceNow
6 1 (0.60%) Siemens
6 1 (0.60%) Sophos
6 1 (0.60%) Ubiquiti
6 1 (0.60%) Veeam