Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 31 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Mar 2026
Same period 2025 Same period 2024
Rank 231 327 377
Rank change year-on-year +96 +50 +154
Permanent jobs requiring a Technical Support 165 70 191
As % of all permanent jobs with remote/hybrid work options 0.99% 0.55% 0.62%
As % of the Job Titles category 1.05% 0.58% 0.64%
Number of salaries quoted 133 63 171
10th Percentile £27,000 £27,000 £22,500
25th Percentile £30,000 £28,250 £29,365
Median annual salary (50th Percentile) £40,000 £34,500 £32,500
Median % change year-on-year +15.94% +6.15% -13.33%
75th Percentile £47,500 £40,625 £48,750
90th Percentile £49,750 £50,000 £56,000
UK median annual salary £37,500 £33,178 £32,500
% change year-on-year +13.03% +2.08% -7.14%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,645 12,083 29,747
% of permanent jobs with a recognized job title 93.75% 94.18% 95.83%
Number of salaries quoted 11,170 8,922 24,460
10th Percentile £31,250 £32,500 £32,750
25th Percentile £44,447 £46,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 31 March 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 31 March 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 54 (32.73%) Customer Service
2 41 (24.85%) Problem-Solving
3 32 (19.39%) Microsoft
4 31 (18.79%) Degree
4 31 (18.79%) Mentoring
5 29 (17.58%) Windows
6 28 (16.97%) Root Cause Analysis
7 23 (13.94%) Coaching
8 19 (11.52%) SQL
9 18 (10.91%) Continuous Improvement
9 18 (10.91%) CRM
10 15 (9.09%) B2B
10 15 (9.09%) ITIL
11 13 (7.88%) Service Delivery
12 12 (7.27%) JIRA
12 12 (7.27%) Process Improvement
12 12 (7.27%) SaaS
12 12 (7.27%) Test Automation
13 11 (6.67%) Active Directory
13 11 (6.67%) Customer Experience
13 11 (6.67%) Decision-Making
13 11 (6.67%) ISO 9001
13 11 (6.67%) Project Management
13 11 (6.67%) Resource Allocation
13 11 (6.67%) Roadmaps
13 11 (6.67%) SLA
14 10 (6.06%) Microsoft 365
14 10 (6.06%) Microsoft Excel
14 10 (6.06%) Service Management
15 8 (4.85%) Cisco

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (1.21%) Microsoft Exchange
1 2 (1.21%) SharePoint
2 1 (0.61%) CMS
Applications
1 10 (6.06%) Microsoft Excel
2 8 (4.85%) Microsoft Office
3 7 (4.24%) Microsoft PowerPoint
4 4 (2.42%) Spreadsheet
Business Applications
1 3 (1.82%) Magento
Cloud Services
1 12 (7.27%) SaaS
2 10 (6.06%) Microsoft 365
3 7 (4.24%) Azure
4 6 (3.64%) Entra ID
5 2 (1.21%) AWS
5 2 (1.21%) GCP
5 2 (1.21%) Google Workspace
6 1 (0.61%) Slack
Communications & Networking
1 5 (3.03%) Firewall
2 4 (2.42%) DHCP
2 4 (2.42%) DNS
2 4 (2.42%) iSCSI
2 4 (2.42%) Unified Communications
2 4 (2.42%) VoIP
2 4 (2.42%) Wi-Fi
2 4 (2.42%) Wireless
3 3 (1.82%) Ethernet
3 3 (1.82%) VPN
4 2 (1.21%) Internet
4 2 (1.21%) SSL
5 1 (0.61%) DKIM
5 1 (0.61%) DMARC
5 1 (0.61%) Modbus
5 1 (0.61%) TCP/IP
Database & Business Intelligence
1 1 (0.61%) MariaDB
1 1 (0.61%) MySQL
1 1 (0.61%) Oracle Database
1 1 (0.61%) Oracle Reports
Development Applications
1 12 (7.27%) JIRA
2 2 (1.21%) Browser DevTools
2 2 (1.21%) Postman
General
1 70 (42.42%) Social Skills
2 17 (10.30%) Organisational Skills
3 12 (7.27%) Finance
4 8 (4.85%) Advertising
4 8 (4.85%) Retail
5 6 (3.64%) Analytical Skills
5 6 (3.64%) French Language
6 5 (3.03%) Manufacturing
6 5 (3.03%) Marketing
7 4 (2.42%) Documentation Skills
7 4 (2.42%) Telecoms
8 3 (1.82%) Dutch Language
9 1 (0.61%) Automotive
Libraries, Frameworks & Software Standards
1 5 (3.03%) JSON
2 3 (1.82%) .NET
2 3 (1.82%) ASP.NET
3 2 (1.21%) OAuth
3 2 (1.21%) REST
3 2 (1.21%) SOAP
3 2 (1.21%) XML
4 1 (0.61%) CSS
4 1 (0.61%) HTML
Miscellaneous
1 34 (20.61%) Self-Motivation
2 13 (7.88%) Driving Licence
2 13 (7.88%) Onboarding
3 11 (6.67%) GNSS
3 11 (6.67%) Satnav
4 6 (3.64%) Renewable Energy
4 6 (3.64%) Solar Energy
5 4 (2.42%) CCTV
5 4 (2.42%) Management Information System
6 3 (1.82%) Blog
6 3 (1.82%) Life Science
7 2 (1.21%) Marketing Technology
8 1 (0.61%) Client/Server
8 1 (0.61%) Data Centre
8 1 (0.61%) Mobile App
8 1 (0.61%) Smart Meter
8 1 (0.61%) Web Conferencing
8 1 (0.61%) Wiki
Operating Systems
1 29 (17.58%) Windows
2 5 (3.03%) Linux
3 4 (2.42%) Windows 7
3 4 (2.42%) Windows Server
4 3 (1.82%) Windows XP
5 2 (1.21%) Mac OS
6 1 (0.61%) AIX
6 1 (0.61%) Unix
6 1 (0.61%) Windows 10
6 1 (0.61%) Windows Server 2003
6 1 (0.61%) Windows Server 2016
Processes & Methodologies
1 54 (32.73%) Customer Service
2 41 (24.85%) Problem-Solving
3 31 (18.79%) Mentoring
4 28 (16.97%) Root Cause Analysis
5 23 (13.94%) Coaching
6 18 (10.91%) Continuous Improvement
6 18 (10.91%) CRM
7 15 (9.09%) B2B
7 15 (9.09%) ITIL
8 13 (7.88%) Service Delivery
9 12 (7.27%) Process Improvement
9 12 (7.27%) Test Automation
10 11 (6.67%) Customer Experience
10 11 (6.67%) Decision-Making
10 11 (6.67%) Project Management
10 11 (6.67%) Resource Allocation
10 11 (6.67%) Roadmaps
11 10 (6.06%) Service Management
12 6 (3.64%) Collaborative Working
12 6 (3.64%) Data Analysis
Programming Languages
1 19 (11.52%) SQL
2 3 (1.82%) C#
2 3 (1.82%) PHP
2 3 (1.82%) Python
2 3 (1.82%) T-SQL
3 2 (1.21%) Bash
3 2 (1.21%) JavaScript
3 2 (1.21%) PowerShell
Qualifications
1 31 (18.79%) Degree
2 3 (1.82%) HNC
3 2 (1.21%) City & Guilds
3 2 (1.21%) Computer Science Degree
3 2 (1.21%) ITIL Foundation Certificate
3 2 (1.21%) Microsoft Certification
4 1 (0.61%) Microsoft Certified Professional
4 1 (0.61%) Security Cleared
Quality Assurance & Compliance
1 11 (6.67%) ISO 9001
1 11 (6.67%) SLA
2 8 (4.85%) QA
3 5 (3.03%) GDPR
System Software
1 11 (6.67%) Active Directory
2 6 (3.64%) Hyper-V
Systems Management
1 3 (1.82%) SCCM
2 2 (1.21%) Microsoft Intune
Vendors
1 32 (19.39%) Microsoft
2 8 (4.85%) Cisco
3 5 (3.03%) ConnectWise
3 5 (3.03%) ServiceNow
3 5 (3.03%) Siemens
3 5 (3.03%) Toshiba
4 4 (2.42%) Aruba
4 4 (2.42%) Citrix
4 4 (2.42%) HP
4 4 (2.42%) Meraki
5 2 (1.21%) BT
5 2 (1.21%) Google
5 2 (1.21%) Splunk
6 1 (0.61%) Becrypt
6 1 (0.61%) Freshdesk
6 1 (0.61%) IBM
6 1 (0.61%) Oracle