Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 2 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Sep 2026
Same period 2025 Same period 2024
Rank 309 248 312
Rank change year-on-year -61 +64 +120
Permanent jobs requiring a Technical Support 147 184 201
As % of all permanent jobs with remote/hybrid work options 0.63% 1.12% 0.83%
As % of the Job Titles category 0.67% 1.21% 0.86%
Number of salaries quoted 133 167 158
10th Percentile £30,000 £27,000 £25,000
25th Percentile £32,750 £29,750 £30,000
Median annual salary (50th Percentile) £40,000 £34,750 £40,000
Median % change year-on-year +15.11% -13.13% -11.11%
75th Percentile £47,500 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,011 £38,000
% change year-on-year +17.61% -10.50% +8.57%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,963 15,177 23,401
% of permanent jobs with a recognized job title 94.03% 92.60% 96.28%
Number of salaries quoted 15,621 9,254 16,129
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £98,000 £96,250
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 2 September 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 2 September 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 45 (30.61%) Problem-Solving
2 34 (23.13%) Microsoft
3 33 (22.45%) Customer Service
3 33 (22.45%) Windows
4 28 (19.05%) Degree
4 28 (19.05%) SQL
5 25 (17.01%) Azure
6 20 (13.61%) Cybersecurity
7 17 (11.56%) Continuous Improvement
8 16 (10.88%) Active Directory
8 16 (10.88%) Entra ID
9 13 (8.84%) Customer Experience
10 12 (8.16%) Collaborative Culture
10 12 (8.16%) Firewall
10 12 (8.16%) JIRA
10 12 (8.16%) Linux
11 11 (7.48%) IIS
12 10 (6.80%) Microsoft 365
12 10 (6.80%) Microsoft Office
12 10 (6.80%) SaaS
12 10 (6.80%) SLA
13 9 (6.12%) AWS
13 9 (6.12%) Root Cause Analysis
13 9 (6.12%) Validation
14 8 (5.44%) Computer Science
14 8 (5.44%) ISO 9001
14 8 (5.44%) Workflow
15 7 (4.76%) JSON
15 7 (4.76%) Process Improvement
15 7 (4.76%) Project Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (7.48%) IIS
2 3 (2.04%) Confluence
3 1 (0.68%) Microsoft Exchange
3 1 (0.68%) SharePoint
Applications
1 10 (6.80%) Microsoft Office
Business Applications
1 3 (2.04%) Unit4 Business World
2 1 (0.68%) Oracle SCM
2 1 (0.68%) Salesforce CRM
Cloud Services
1 25 (17.01%) Azure
2 16 (10.88%) Entra ID
3 10 (6.80%) Microsoft 365
3 10 (6.80%) SaaS
4 9 (6.12%) AWS
5 5 (3.40%) Nutanix
6 2 (1.36%) GCP
6 2 (1.36%) GitHub
6 2 (1.36%) GitHub Actions
7 1 (0.68%) Slack
Communications & Networking
1 12 (8.16%) Firewall
2 6 (4.08%) DHCP
2 6 (4.08%) DNS
3 5 (3.40%) Cisco IOS
3 5 (3.40%) TCP/IP
3 5 (3.40%) VPN
4 4 (2.72%) Network Security
4 4 (2.72%) Unified Communications
5 2 (1.36%) SSL
5 2 (1.36%) VoIP
6 1 (0.68%) DKIM
6 1 (0.68%) DMARC
Database & Business Intelligence
1 4 (2.72%) SQL Server
Development Applications
1 12 (8.16%) JIRA
2 4 (2.72%) Browser DevTools
3 2 (1.36%) Git
3 2 (1.36%) GitLab
4 1 (0.68%) Postman
General
1 55 (37.41%) Social Skills
2 10 (6.80%) Analytical Skills
3 9 (6.12%) Finance
3 9 (6.12%) Organisational Skills
3 9 (6.12%) Retail
4 7 (4.76%) Agriculture
5 6 (4.08%) Telecoms
6 5 (3.40%) Advertising
6 5 (3.40%) Electronics
7 3 (2.04%) Manufacturing
8 2 (1.36%) Games
8 2 (1.36%) Presentation Skills
9 1 (0.68%) Automotive
9 1 (0.68%) French Language
9 1 (0.68%) German Language
9 1 (0.68%) Italian Language
9 1 (0.68%) Marketing
9 1 (0.68%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (4.76%) JSON
2 4 (2.72%) COM
2 4 (2.72%) DCOM
2 4 (2.72%) LDAP
2 4 (2.72%) Middleware
2 4 (2.72%) Oracle Fusion
3 3 (2.04%) REST
3 3 (2.04%) SOAP
3 3 (2.04%) XML
4 2 (1.36%) Node.js
4 2 (1.36%) OAuth
4 2 (1.36%) React
Miscellaneous
1 12 (8.16%) Driving Licence
2 11 (7.48%) Onboarding
3 10 (6.80%) Video Conferencing
4 8 (5.44%) Self-Motivation
5 5 (3.40%) Data Centre
5 5 (3.40%) Enterprise Storage
5 5 (3.40%) IoT
5 5 (3.40%) PKI
6 4 (2.72%) Acoustics
6 4 (2.72%) Mobile App
6 4 (2.72%) Smartcard
7 3 (2.04%) GNSS
7 3 (2.04%) Satnav
8 2 (1.36%) Client/Server
8 2 (1.36%) Linux Command Line
8 2 (1.36%) Robotics
9 1 (0.68%) Marketing Technology
9 1 (0.68%) Smart Meter
9 1 (0.68%) Web Conferencing
Operating Systems
1 33 (22.45%) Windows
2 12 (8.16%) Linux
3 7 (4.76%) Windows Server
4 5 (3.40%) Android
5 2 (1.36%) Debian
5 2 (1.36%) Robot Operating System
5 2 (1.36%) Ubuntu
Processes & Methodologies
1 45 (30.61%) Problem-Solving
2 33 (22.45%) Customer Service
3 20 (13.61%) Cybersecurity
4 17 (11.56%) Continuous Improvement
5 13 (8.84%) Customer Experience
6 12 (8.16%) Collaborative Culture
7 9 (6.12%) Root Cause Analysis
7 9 (6.12%) Validation
8 8 (5.44%) Computer Science
8 8 (5.44%) Workflow
9 7 (4.76%) Process Improvement
9 7 (4.76%) Project Management
9 7 (4.76%) Service Management
10 6 (4.08%) Coaching
10 6 (4.08%) Customer Requirements
10 6 (4.08%) ITIL
11 5 (3.40%) Client Onboarding
11 5 (3.40%) Customer Engagement
11 5 (3.40%) Stakeholder Management
11 5 (3.40%) Ticket Management
Programming Languages
1 28 (19.05%) SQL
2 3 (2.04%) Bash
2 3 (2.04%) Python
3 1 (0.68%) JavaScript
3 1 (0.68%) PHP
3 1 (0.68%) PowerShell
Qualifications
1 28 (19.05%) Degree
2 4 (2.72%) Computer Science Degree
2 4 (2.72%) Security Cleared
3 3 (2.04%) HNC
3 3 (2.04%) HND
4 2 (1.36%) ITIL Certification
5 1 (0.68%) Microsoft Certification
Quality Assurance & Compliance
1 10 (6.80%) SLA
2 8 (5.44%) ISO 9001
3 5 (3.40%) QA
4 2 (1.36%) GDPR
System Software
1 16 (10.88%) Active Directory
2 4 (2.72%) Virtual Machines
3 3 (2.04%) Hyper-V
3 3 (2.04%) VMware Infrastructure
4 2 (1.36%) Docker
Systems Management
1 4 (2.72%) Microsoft Intune
2 2 (1.36%) SCCM
Vendors
1 34 (23.13%) Microsoft
2 5 (3.40%) Cisco
2 5 (3.40%) Dell
2 5 (3.40%) NetApp
2 5 (3.40%) Oracle
2 5 (3.40%) Salesforce
3 4 (2.72%) ServiceNow
4 3 (2.04%) VMware
5 2 (1.36%) Citrix
5 2 (1.36%) NVIDIA
5 2 (1.36%) Splunk
6 1 (0.68%) BT
6 1 (0.68%) ConnectWise