Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 24 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Aug 2026
Same period 2025 Same period 2024
Rank 311 256 338
Rank change year-on-year -55 +82 +93
Permanent jobs requiring a Technical Support 154 189 182
As % of all permanent jobs with remote/hybrid work options 0.67% 1.14% 0.73%
As % of the Job Titles category 0.71% 1.23% 0.76%
Number of salaries quoted 141 170 156
10th Percentile £30,000 £27,000 £27,750
25th Percentile £32,750 £29,813 £30,000
Median annual salary (50th Percentile) £40,000 £34,750 £40,000
Median % change year-on-year +15.11% -13.13% -11.11%
75th Percentile £47,500 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,000 £37,500
% change year-on-year +17.65% -9.33% +4.90%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,706 15,346 23,850
% of permanent jobs with a recognized job title 94.07% 92.45% 96.32%
Number of salaries quoted 15,496 9,341 16,922
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,523
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £76,840 £77,500
90th Percentile £100,000 £97,500 £95,045
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 24 August 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 24 August 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 46 (29.87%) Problem-Solving
2 37 (24.03%) Microsoft
3 35 (22.73%) Windows
4 34 (22.08%) Customer Service
5 29 (18.83%) Degree
6 28 (18.18%) SQL
7 25 (16.23%) Azure
8 20 (12.99%) Cybersecurity
9 18 (11.69%) Continuous Improvement
10 16 (10.39%) Active Directory
10 16 (10.39%) Entra ID
11 13 (8.44%) Customer Experience
11 13 (8.44%) Firewall
11 13 (8.44%) JIRA
12 12 (7.79%) Collaborative Culture
12 12 (7.79%) Linux
13 11 (7.14%) IIS
14 10 (6.49%) Microsoft 365
14 10 (6.49%) Microsoft Office
14 10 (6.49%) SaaS
14 10 (6.49%) SLA
15 9 (5.84%) AWS
15 9 (5.84%) ISO 9001
15 9 (5.84%) Validation
16 8 (5.19%) Computer Science
16 8 (5.19%) Process Improvement
16 8 (5.19%) Project Management
16 8 (5.19%) Root Cause Analysis
16 8 (5.19%) Workflow
17 7 (4.55%) Windows Server

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (7.14%) IIS
2 3 (1.95%) Confluence
3 1 (0.65%) Microsoft Exchange
3 1 (0.65%) SharePoint
Applications
1 10 (6.49%) Microsoft Office
Business Applications
1 3 (1.95%) Unit4 Business World
2 1 (0.65%) Salesforce CRM
Cloud Services
1 25 (16.23%) Azure
2 16 (10.39%) Entra ID
3 10 (6.49%) Microsoft 365
3 10 (6.49%) SaaS
4 9 (5.84%) AWS
5 5 (3.25%) Nutanix
6 2 (1.30%) GCP
6 2 (1.30%) GitHub
6 2 (1.30%) GitHub Actions
7 1 (0.65%) Slack
Communications & Networking
1 13 (8.44%) Firewall
2 6 (3.90%) DHCP
2 6 (3.90%) DNS
3 5 (3.25%) Cisco IOS
3 5 (3.25%) TCP/IP
3 5 (3.25%) Unified Communications
3 5 (3.25%) VPN
4 4 (2.60%) Network Security
5 3 (1.95%) VoIP
6 2 (1.30%) SSL
7 1 (0.65%) DKIM
7 1 (0.65%) DMARC
Database & Business Intelligence
1 4 (2.60%) SQL Server
Development Applications
1 13 (8.44%) JIRA
2 4 (2.60%) Browser DevTools
3 2 (1.30%) Git
3 2 (1.30%) GitLab
3 2 (1.30%) Postman
General
1 58 (37.66%) Social Skills
2 11 (7.14%) Organisational Skills
3 10 (6.49%) Analytical Skills
3 10 (6.49%) Retail
4 9 (5.84%) Finance
5 7 (4.55%) Agriculture
5 7 (4.55%) Telecoms
6 5 (3.25%) Advertising
6 5 (3.25%) Electronics
7 4 (2.60%) Manufacturing
8 2 (1.30%) Games
8 2 (1.30%) Marketing
8 2 (1.30%) Presentation Skills
9 1 (0.65%) Automotive
9 1 (0.65%) French Language
9 1 (0.65%) German Language
9 1 (0.65%) Italian Language
9 1 (0.65%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (3.90%) JSON
2 4 (2.60%) COM
2 4 (2.60%) DCOM
2 4 (2.60%) LDAP
2 4 (2.60%) Middleware
3 3 (1.95%) Oracle Fusion
4 2 (1.30%) Node.js
4 2 (1.30%) OAuth
4 2 (1.30%) React
4 2 (1.30%) REST
4 2 (1.30%) SOAP
4 2 (1.30%) XML
Miscellaneous
1 12 (7.79%) Driving Licence
1 12 (7.79%) Onboarding
2 10 (6.49%) Video Conferencing
3 9 (5.84%) Self-Motivation
4 5 (3.25%) Data Centre
4 5 (3.25%) Enterprise Storage
4 5 (3.25%) IoT
4 5 (3.25%) PKI
5 4 (2.60%) Acoustics
5 4 (2.60%) GNSS
5 4 (2.60%) Mobile App
5 4 (2.60%) Satnav
5 4 (2.60%) Smartcard
6 2 (1.30%) Client/Server
6 2 (1.30%) Linux Command Line
6 2 (1.30%) Marketing Technology
6 2 (1.30%) Robotics
7 1 (0.65%) Smart Meter
7 1 (0.65%) Web Conferencing
Operating Systems
1 35 (22.73%) Windows
2 12 (7.79%) Linux
3 7 (4.55%) Windows Server
4 5 (3.25%) Android
5 2 (1.30%) Debian
5 2 (1.30%) Robot Operating System
5 2 (1.30%) Ubuntu
Processes & Methodologies
1 46 (29.87%) Problem-Solving
2 34 (22.08%) Customer Service
3 20 (12.99%) Cybersecurity
4 18 (11.69%) Continuous Improvement
5 13 (8.44%) Customer Experience
6 12 (7.79%) Collaborative Culture
7 9 (5.84%) Validation
8 8 (5.19%) Computer Science
8 8 (5.19%) Process Improvement
8 8 (5.19%) Project Management
8 8 (5.19%) Root Cause Analysis
8 8 (5.19%) Workflow
9 6 (3.90%) Coaching
9 6 (3.90%) Customer Requirements
9 6 (3.90%) ITIL
10 5 (3.25%) Client Onboarding
10 5 (3.25%) Customer Engagement
10 5 (3.25%) High Availability
10 5 (3.25%) Service Management
10 5 (3.25%) Ticket Management
Programming Languages
1 28 (18.18%) SQL
2 4 (2.60%) Bash
2 4 (2.60%) Python
3 2 (1.30%) JavaScript
3 2 (1.30%) PHP
4 1 (0.65%) PowerShell
Qualifications
1 29 (18.83%) Degree
2 4 (2.60%) Computer Science Degree
2 4 (2.60%) Security Cleared
3 2 (1.30%) HNC
3 2 (1.30%) HND
4 1 (0.65%) ITIL Certification
4 1 (0.65%) Microsoft Certification
Quality Assurance & Compliance
1 10 (6.49%) SLA
2 9 (5.84%) ISO 9001
3 6 (3.90%) QA
4 2 (1.30%) GDPR
System Software
1 16 (10.39%) Active Directory
2 4 (2.60%) Virtual Machines
3 3 (1.95%) Hyper-V
3 3 (1.95%) VMware Infrastructure
4 2 (1.30%) Docker
Systems Management
1 4 (2.60%) Microsoft Intune
2 2 (1.30%) SCCM
Vendors
1 37 (24.03%) Microsoft
2 6 (3.90%) Cisco
3 5 (3.25%) Dell
3 5 (3.25%) NetApp
3 5 (3.25%) Salesforce
4 3 (1.95%) Oracle
4 3 (1.95%) ServiceNow
4 3 (1.95%) VMware
5 2 (1.30%) BT
5 2 (1.30%) Citrix
5 2 (1.30%) ConnectWise
5 2 (1.30%) NVIDIA
5 2 (1.30%) Splunk