Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 30 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 308 247 347
Rank change year-on-year -61 +100 +111
Permanent jobs requiring a Technical Support 148 182 176
As % of all permanent jobs with remote/hybrid work options 0.67% 1.11% 0.66%
As % of the Job Titles category 0.71% 1.20% 0.69%
Number of salaries quoted 137 162 154
10th Percentile £29,850 £27,750 £28,000
25th Percentile £32,500 £31,335 £30,000
Median annual salary (50th Percentile) £40,000 £34,750 £38,000
Median % change year-on-year +15.11% -8.55% -3.80%
75th Percentile £45,000 £57,250 £47,500
90th Percentile £53,750 £58,000 £50,000
UK median annual salary £40,000 £34,256 £35,250
% change year-on-year +16.77% -2.82% -2.76%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,727 15,159 25,656
% of permanent jobs with a recognized job title 94.09% 92.10% 96.21%
Number of salaries quoted 15,003 9,397 19,178
10th Percentile £35,000 £29,750 £34,750
25th Percentile £45,000 £40,584 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,772
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 30 July 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 30 July 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 45 (30.41%) Problem-Solving
2 38 (25.68%) Microsoft
3 36 (24.32%) Windows
4 31 (20.95%) Customer Service
5 30 (20.27%) Degree
6 25 (16.89%) SQL
7 21 (14.19%) Azure
8 19 (12.84%) Continuous Improvement
9 16 (10.81%) Cybersecurity
10 14 (9.46%) Active Directory
10 14 (9.46%) Firewall
11 13 (8.78%) Customer Experience
11 13 (8.78%) Entra ID
12 11 (7.43%) JIRA
13 10 (6.76%) Collaborative Culture
13 10 (6.76%) Linux
14 9 (6.08%) Cisco
14 9 (6.08%) IIS
14 9 (6.08%) ISO 9001
14 9 (6.08%) ITIL
14 9 (6.08%) Microsoft Office
14 9 (6.08%) SaaS
14 9 (6.08%) Validation
15 8 (5.41%) Microsoft 365
15 8 (5.41%) Process Improvement
15 8 (5.41%) Project Management
15 8 (5.41%) SLA
15 8 (5.41%) Unified Communications
16 7 (4.73%) AWS
17 6 (4.05%) Computer Science

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (6.08%) IIS
2 2 (1.35%) Confluence
3 1 (0.68%) Microsoft Exchange
3 1 (0.68%) SharePoint
Applications
1 9 (6.08%) Microsoft Office
Business Applications
1 1 (0.68%) Salesforce CRM
Cloud Services
1 21 (14.19%) Azure
2 13 (8.78%) Entra ID
3 9 (6.08%) SaaS
4 8 (5.41%) Microsoft 365
5 7 (4.73%) AWS
6 5 (3.38%) Nutanix
7 2 (1.35%) GCP
8 1 (0.68%) Slack
Communications & Networking
1 14 (9.46%) Firewall
2 8 (5.41%) Unified Communications
3 5 (3.38%) Cisco IOS
3 5 (3.38%) TCP/IP
4 4 (2.70%) DHCP
4 4 (2.70%) DNS
4 4 (2.70%) Network Security
4 4 (2.70%) VoIP
4 4 (2.70%) VPN
5 2 (1.35%) SSL
6 1 (0.68%) DKIM
6 1 (0.68%) DMARC
Database & Business Intelligence
1 4 (2.70%) SQL Server
Development Applications
1 11 (7.43%) JIRA
2 4 (2.70%) Browser DevTools
3 2 (1.35%) Postman
General
1 60 (40.54%) Social Skills
2 14 (9.46%) Organisational Skills
3 10 (6.76%) Analytical Skills
3 10 (6.76%) Retail
4 8 (5.41%) Finance
4 8 (5.41%) Telecoms
5 7 (4.73%) Agriculture
5 7 (4.73%) Manufacturing
6 5 (3.38%) Advertising
7 4 (2.70%) Electronics
8 2 (1.35%) Games
8 2 (1.35%) Marketing
8 2 (1.35%) Presentation Skills
9 1 (0.68%) Automotive
Libraries, Frameworks & Software Standards
1 6 (4.05%) JSON
2 4 (2.70%) COM
2 4 (2.70%) DCOM
2 4 (2.70%) LDAP
2 4 (2.70%) Middleware
3 2 (1.35%) OAuth
3 2 (1.35%) REST
3 2 (1.35%) SOAP
3 2 (1.35%) XML
Miscellaneous
1 14 (9.46%) Self-Motivation
2 13 (8.78%) Driving Licence
3 10 (6.76%) Video Conferencing
4 9 (6.08%) Onboarding
5 5 (3.38%) Data Centre
5 5 (3.38%) Enterprise Storage
5 5 (3.38%) IoT
5 5 (3.38%) PKI
6 4 (2.70%) Acoustics
6 4 (2.70%) GNSS
6 4 (2.70%) Mobile App
6 4 (2.70%) Satnav
6 4 (2.70%) Smartcard
7 2 (1.35%) Client/Server
7 2 (1.35%) Marketing Technology
7 2 (1.35%) Renewable Energy
7 2 (1.35%) Solar Energy
8 1 (0.68%) Smart Meter
8 1 (0.68%) Web Conferencing
Operating Systems
1 36 (24.32%) Windows
2 10 (6.76%) Linux
3 5 (3.38%) Android
4 4 (2.70%) Windows Server
Processes & Methodologies
1 45 (30.41%) Problem-Solving
2 31 (20.95%) Customer Service
3 19 (12.84%) Continuous Improvement
4 16 (10.81%) Cybersecurity
5 13 (8.78%) Customer Experience
6 10 (6.76%) Collaborative Culture
7 9 (6.08%) ITIL
7 9 (6.08%) Validation
8 8 (5.41%) Process Improvement
8 8 (5.41%) Project Management
9 6 (4.05%) Computer Science
9 6 (4.05%) Customer Requirements
9 6 (4.05%) Service Desk Management
10 5 (3.38%) AI
10 5 (3.38%) Client Onboarding
10 5 (3.38%) Customer Engagement
10 5 (3.38%) High Availability
10 5 (3.38%) Service Delivery
10 5 (3.38%) Strategic Planning
10 5 (3.38%) Workflow
Programming Languages
1 25 (16.89%) SQL
2 2 (1.35%) Bash
2 2 (1.35%) JavaScript
2 2 (1.35%) PHP
2 2 (1.35%) Python
3 1 (0.68%) PowerShell
Qualifications
1 30 (20.27%) Degree
2 4 (2.70%) Security Cleared
3 2 (1.35%) Computer Science Degree
4 1 (0.68%) Microsoft Certification
Quality Assurance & Compliance
1 9 (6.08%) ISO 9001
2 8 (5.41%) SLA
3 4 (2.70%) QA
4 2 (1.35%) GDPR
System Software
1 14 (9.46%) Active Directory
2 4 (2.70%) Virtual Machines
3 1 (0.68%) Hyper-V
3 1 (0.68%) VMware Infrastructure
Systems Management
1 4 (2.70%) Microsoft Intune
2 3 (2.03%) SCCM
Vendors
1 38 (25.68%) Microsoft
2 9 (6.08%) Cisco
3 5 (3.38%) ConnectWise
3 5 (3.38%) Dell
3 5 (3.38%) NetApp
3 5 (3.38%) Salesforce
4 3 (2.03%) Citrix
4 3 (2.03%) ServiceNow
5 2 (1.35%) BT
5 2 (1.35%) Splunk
6 1 (0.68%) VMware