Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 15 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Jun 2026
Same period 2025 Same period 2024
Rank 291 277 354
Rank change year-on-year -14 +77 +123
Permanent jobs requiring a Technical Support 131 149 241
As % of all permanent jobs with remote/hybrid work options 0.66% 0.97% 0.70%
As % of the Job Titles category 0.70% 1.06% 0.73%
Number of salaries quoted 125 135 219
10th Percentile £29,000 £28,750 £26,150
25th Percentile £32,500 £31,335 £30,000
Median annual salary (50th Percentile) £40,000 £35,000 £34,000
Median % change year-on-year +14.29% +2.94% -9.33%
75th Percentile £45,000 £58,000 £48,125
90th Percentile £48,250 - £55,572
UK median annual salary £40,000 £34,500 £35,000
% change year-on-year +15.94% -1.43% -2.78%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,682 14,102 33,200
% of permanent jobs with a recognized job title 94.06% 92.10% 96.19%
Number of salaries quoted 13,628 8,606 25,946
10th Percentile £35,000 £30,000 £33,250
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -12.00%
75th Percentile £80,000 £77,938 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 15 June 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 15 June 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 35 (26.72%) Problem-Solving
2 29 (22.14%) Degree
3 23 (17.56%) Windows
4 21 (16.03%) Microsoft
5 20 (15.27%) Customer Service
5 20 (15.27%) SQL
6 17 (12.98%) Continuous Improvement
7 12 (9.16%) Project Management
8 11 (8.40%) Azure
8 11 (8.40%) Process Improvement
9 10 (7.63%) Active Directory
9 10 (7.63%) Customer Experience
9 10 (7.63%) ITIL
9 10 (7.63%) JIRA
10 9 (6.87%) ISO 9001
10 9 (6.87%) SaaS
11 8 (6.11%) B2B
11 8 (6.11%) Decision-Making
11 8 (6.11%) Firewall
11 8 (6.11%) Mentoring
11 8 (6.11%) QA
11 8 (6.11%) Resource Allocation
11 8 (6.11%) Roadmaps
11 8 (6.11%) Test Automation
11 8 (6.11%) Unified Communications
12 7 (5.34%) Entra ID
13 6 (4.58%) Computer Science
13 6 (4.58%) CRM
13 6 (4.58%) Cybersecurity
13 6 (4.58%) JSON

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (3.05%) IIS
2 1 (0.76%) Microsoft Exchange
2 1 (0.76%) SharePoint
Applications
1 3 (2.29%) Microsoft Office
2 1 (0.76%) Microsoft Excel
2 1 (0.76%) Microsoft PowerPoint
Business Applications
1 1 (0.76%) Salesforce CRM
Cloud Services
1 11 (8.40%) Azure
2 9 (6.87%) SaaS
3 7 (5.34%) Entra ID
4 4 (3.05%) Microsoft 365
5 3 (2.29%) AWS
6 2 (1.53%) GCP
7 1 (0.76%) Nutanix
7 1 (0.76%) Slack
Communications & Networking
1 8 (6.11%) Firewall
1 8 (6.11%) Unified Communications
2 4 (3.05%) TCP/IP
2 4 (3.05%) VoIP
3 3 (2.29%) DHCP
3 3 (2.29%) DNS
3 3 (2.29%) VPN
4 2 (1.53%) Internet
4 2 (1.53%) SSL
5 1 (0.76%) Cisco IOS
5 1 (0.76%) DKIM
5 1 (0.76%) DMARC
Database & Business Intelligence
1 3 (2.29%) SQL Server
Development Applications
1 10 (7.63%) JIRA
2 4 (3.05%) Browser DevTools
3 2 (1.53%) Postman
General
1 48 (36.64%) Social Skills
2 14 (10.69%) Organisational Skills
3 9 (6.87%) Retail
4 8 (6.11%) Telecoms
5 7 (5.34%) Advertising
6 6 (4.58%) Agriculture
6 6 (4.58%) Manufacturing
7 5 (3.82%) Analytical Skills
8 4 (3.05%) Documentation Skills
8 4 (3.05%) Electronics
8 4 (3.05%) Finance
8 4 (3.05%) French Language
9 3 (2.29%) Dutch Language
10 2 (1.53%) Games
10 2 (1.53%) Marketing
11 1 (0.76%) Automotive
Libraries, Frameworks & Software Standards
1 6 (4.58%) JSON
2 3 (2.29%) COM
2 3 (2.29%) DCOM
2 3 (2.29%) LDAP
2 3 (2.29%) Middleware
3 2 (1.53%) OAuth
3 2 (1.53%) REST
3 2 (1.53%) SOAP
3 2 (1.53%) XML
4 1 (0.76%) .NET
4 1 (0.76%) ASP.NET
Miscellaneous
1 12 (9.16%) Self-Motivation
2 11 (8.40%) Onboarding
3 10 (7.63%) Driving Licence
4 8 (6.11%) GNSS
4 8 (6.11%) Satnav
5 5 (3.82%) Data Centre
5 5 (3.82%) Video Conferencing
6 4 (3.05%) CCTV
6 4 (3.05%) PKI
7 3 (2.29%) Mobile App
7 3 (2.29%) Renewable Energy
7 3 (2.29%) Smartcard
7 3 (2.29%) Solar Energy
8 2 (1.53%) Marketing Technology
9 1 (0.76%) Acoustics
9 1 (0.76%) Client/Server
9 1 (0.76%) Enterprise Storage
9 1 (0.76%) IoT
9 1 (0.76%) Smart Meter
9 1 (0.76%) Web Conferencing
Operating Systems
1 23 (17.56%) Windows
2 3 (2.29%) Linux
2 3 (2.29%) Windows 7
2 3 (2.29%) Windows XP
3 1 (0.76%) Android
3 1 (0.76%) Windows Server
Processes & Methodologies
1 35 (26.72%) Problem-Solving
2 20 (15.27%) Customer Service
3 17 (12.98%) Continuous Improvement
4 12 (9.16%) Project Management
5 11 (8.40%) Process Improvement
6 10 (7.63%) Customer Experience
6 10 (7.63%) ITIL
7 8 (6.11%) B2B
7 8 (6.11%) Decision-Making
7 8 (6.11%) Mentoring
7 8 (6.11%) Resource Allocation
7 8 (6.11%) Roadmaps
7 8 (6.11%) Test Automation
8 6 (4.58%) Computer Science
8 6 (4.58%) CRM
8 6 (4.58%) Cybersecurity
8 6 (4.58%) Service Delivery
9 5 (3.82%) AI
9 5 (3.82%) Service Desk Management
9 5 (3.82%) Strategic Planning
Programming Languages
1 20 (15.27%) SQL
2 2 (1.53%) Bash
2 2 (1.53%) JavaScript
2 2 (1.53%) PHP
2 2 (1.53%) Python
3 1 (0.76%) C#
3 1 (0.76%) PowerShell
3 1 (0.76%) T-SQL
Qualifications
1 29 (22.14%) Degree
2 3 (2.29%) Security Cleared
3 2 (1.53%) City & Guilds
3 2 (1.53%) Computer Science Degree
4 1 (0.76%) ITIL Foundation Certificate
4 1 (0.76%) Microsoft Certification
Quality Assurance & Compliance
1 9 (6.87%) ISO 9001
2 8 (6.11%) QA
3 6 (4.58%) SLA
4 4 (3.05%) GDPR
System Software
1 10 (7.63%) Active Directory
2 3 (2.29%) Virtual Machines
Systems Management
1 4 (3.05%) Microsoft Intune
2 3 (2.29%) SCCM
Vendors
1 21 (16.03%) Microsoft
2 5 (3.82%) Cisco
2 5 (3.82%) ConnectWise
3 4 (3.05%) Salesforce
3 4 (3.05%) ServiceNow
3 4 (3.05%) Siemens
4 3 (2.29%) Citrix
5 2 (1.53%) BT
5 2 (1.53%) Splunk
6 1 (0.76%) Dell
6 1 (0.76%) NetApp