Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 17 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
17 Mar 2026		 Same period 2025 Same period 2024
Rank 234 331 357
Rank change year-on-year +97 +26 +186
Permanent jobs requiring a Technical Support 162 77 192
As % of all permanent jobs with remote/hybrid work options 0.96% 0.57% 0.64%
As % of the Job Titles category 1.02% 0.60% 0.67%
Number of salaries quoted 132 59 173
10th Percentile £27,000 £25,160 £22,550
25th Percentile £29,000 £27,500 £29,500
Median annual salary (50th Percentile) £40,000 £33,500 £32,500
Median % change year-on-year +19.40% +3.08% -18.75%
75th Percentile £47,500 £43,750 £48,750
90th Percentile £53,750 £52,750 £56,000
UK median annual salary £37,500 £33,500 £32,500
% change year-on-year +11.94% +3.08% -7.14%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,854 12,854 28,794
% of permanent jobs with a recognized job title 93.85% 94.68% 95.93%
Number of salaries quoted 10,724 8,923 24,004
10th Percentile £31,250 £32,750 £33,000
25th Percentile £43,000 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,250 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 17 March 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 17 March 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 54 (33.33%) Customer Service
2 45 (27.78%) Problem-Solving
3 32 (19.75%) Microsoft
4 31 (19.14%) Mentoring
5 28 (17.28%) Root Cause Analysis
6 27 (16.67%) Windows
7 26 (16.05%) Degree
8 23 (14.20%) Coaching
9 20 (12.35%) CRM
10 18 (11.11%) SQL
11 17 (10.49%) B2B
12 16 (9.88%) Continuous Improvement
12 16 (9.88%) Service Delivery
13 15 (9.26%) ITIL
14 13 (8.02%) Customer Experience
14 13 (8.02%) Test Automation
15 12 (7.41%) Process Improvement
16 11 (6.79%) Decision-Making
16 11 (6.79%) ISO 9001
16 11 (6.79%) Microsoft Excel
16 11 (6.79%) Project Management
16 11 (6.79%) Resource Allocation
16 11 (6.79%) Roadmaps
16 11 (6.79%) Service Management
17 10 (6.17%) Active Directory
17 10 (6.17%) SaaS
18 9 (5.56%) Microsoft 365
18 9 (5.56%) Microsoft Office
18 9 (5.56%) SLA
19 8 (4.94%) Cisco

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (1.23%) Microsoft Exchange
1 2 (1.23%) SharePoint
2 1 (0.62%) CMS
Applications
1 11 (6.79%) Microsoft Excel
2 9 (5.56%) Microsoft Office
3 8 (4.94%) Microsoft PowerPoint
4 5 (3.09%) Spreadsheet
Business Applications
1 3 (1.85%) Magento
Cloud Services
1 10 (6.17%) SaaS
2 9 (5.56%) Microsoft 365
3 6 (3.70%) Entra ID
4 5 (3.09%) Azure
5 2 (1.23%) Google Workspace
6 1 (0.62%) Slack
Communications & Networking
1 4 (2.47%) DHCP
1 4 (2.47%) DNS
1 4 (2.47%) Firewall
1 4 (2.47%) iSCSI
1 4 (2.47%) Unified Communications
1 4 (2.47%) VoIP
1 4 (2.47%) Wi-Fi
1 4 (2.47%) Wireless
2 3 (1.85%) Ethernet
3 2 (1.23%) Internet
3 2 (1.23%) VPN
4 1 (0.62%) Modbus
Database & Business Intelligence
1 2 (1.23%) MariaDB
1 2 (1.23%) MySQL
2 1 (0.62%) Oracle Database
2 1 (0.62%) Oracle Reports
Development Applications
1 7 (4.32%) JIRA
2 2 (1.23%) Postman
General
1 70 (43.21%) Social Skills
2 16 (9.88%) Organisational Skills
3 11 (6.79%) Finance
4 8 (4.94%) Retail
5 6 (3.70%) Analytical Skills
5 6 (3.70%) French Language
6 5 (3.09%) Advertising
6 5 (3.09%) Manufacturing
6 5 (3.09%) Marketing
7 4 (2.47%) Documentation Skills
7 4 (2.47%) Telecoms
8 3 (1.85%) Dutch Language
9 2 (1.23%) Automotive
Libraries, Frameworks & Software Standards
1 3 (1.85%) .NET
1 3 (1.85%) ASP.NET
2 1 (0.62%) CSS
2 1 (0.62%) HTML
2 1 (0.62%) JSON
Miscellaneous
1 36 (22.22%) Self-Motivation
2 12 (7.41%) Driving Licence
2 12 (7.41%) Onboarding
3 11 (6.79%) GNSS
3 11 (6.79%) Satnav
4 6 (3.70%) Renewable Energy
4 6 (3.70%) Solar Energy
5 5 (3.09%) Management Information System
6 4 (2.47%) CCTV
7 3 (1.85%) Blog
7 3 (1.85%) Life Science
8 2 (1.23%) Client/Server
8 2 (1.23%) Marketing Technology
9 1 (0.62%) Data Centre
9 1 (0.62%) Mobile App
9 1 (0.62%) Web Conferencing
9 1 (0.62%) Wiki
Operating Systems
1 27 (16.67%) Windows
2 5 (3.09%) Linux
2 5 (3.09%) Windows 7
3 4 (2.47%) Windows Server
4 3 (1.85%) Windows XP
5 2 (1.23%) Mac OS
6 1 (0.62%) AIX
6 1 (0.62%) Unix
6 1 (0.62%) Windows 10
6 1 (0.62%) Windows Server 2003
6 1 (0.62%) Windows Server 2016
Processes & Methodologies
1 54 (33.33%) Customer Service
2 45 (27.78%) Problem-Solving
3 31 (19.14%) Mentoring
4 28 (17.28%) Root Cause Analysis
5 23 (14.20%) Coaching
6 20 (12.35%) CRM
7 17 (10.49%) B2B
8 16 (9.88%) Continuous Improvement
8 16 (9.88%) Service Delivery
9 15 (9.26%) ITIL
10 13 (8.02%) Customer Experience
10 13 (8.02%) Test Automation
11 12 (7.41%) Process Improvement
12 11 (6.79%) Decision-Making
12 11 (6.79%) Project Management
12 11 (6.79%) Resource Allocation
12 11 (6.79%) Roadmaps
12 11 (6.79%) Service Management
13 7 (4.32%) Collaborative Working
14 5 (3.09%) Regulatory Compliance
Programming Languages
1 18 (11.11%) SQL
2 4 (2.47%) PHP
3 3 (1.85%) C#
3 3 (1.85%) Python
3 3 (1.85%) T-SQL
4 2 (1.23%) Bash
4 2 (1.23%) JavaScript
5 1 (0.62%) PowerShell
Qualifications
1 26 (16.05%) Degree
2 3 (1.85%) HNC
3 2 (1.23%) City & Guilds
3 2 (1.23%) ITIL Foundation Certificate
3 2 (1.23%) Microsoft Certification
3 2 (1.23%) Microsoft Certified Professional
4 1 (0.62%) Security Cleared
Quality Assurance & Compliance
1 11 (6.79%) ISO 9001
2 9 (5.56%) SLA
3 6 (3.70%) QA
4 5 (3.09%) GDPR
System Software
1 10 (6.17%) Active Directory
2 6 (3.70%) Hyper-V
Systems Management
1 2 (1.23%) Microsoft Intune
1 2 (1.23%) SCCM
Vendors
1 32 (19.75%) Microsoft
2 8 (4.94%) Cisco
3 5 (3.09%) ConnectWise
3 5 (3.09%) Siemens
3 5 (3.09%) Toshiba
4 4 (2.47%) Aruba
4 4 (2.47%) HP
4 4 (2.47%) Meraki
4 4 (2.47%) ServiceNow
5 3 (1.85%) Citrix
6 2 (1.23%) BT
6 2 (1.23%) Google
7 1 (0.62%) Becrypt
7 1 (0.62%) Freshdesk
7 1 (0.62%) IBM
7 1 (0.62%) Oracle
24 hybrid/remote Technical Support jobs