Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jan 2026
Same period 2025 Same period 2024
Rank 217 316 359
Rank change year-on-year +99 +43 +205
Permanent jobs requiring a Technical Support 160 128 159
As % of all permanent jobs with remote/hybrid work options 1.03% 0.78% 0.62%
As % of the Job Titles category 1.09% 0.82% 0.65%
Number of salaries quoted 131 71 145
10th Percentile £26,250 £23,875 £22,500
25th Percentile £27,000 £25,500 £29,250
Median annual salary (50th Percentile) £35,000 £30,000 £36,000
Median % change year-on-year +16.67% -16.67% -10.00%
75th Percentile £47,500 £43,375 £55,572
90th Percentile £57,500 £52,500 £67,500
UK median annual salary £35,000 £38,000 £32,500
% change year-on-year -7.89% +16.92% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,613 15,670 24,546
% of permanent jobs with a recognized job title 93.68% 96.03% 95.82%
Number of salaries quoted 9,534 9,419 20,359
10th Percentile £30,165 £35,750 £34,187
25th Percentile £42,500 £47,000 £43,750
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £78,750 £81,250 £77,500
90th Percentile £96,375 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.09%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 26 January 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 26 January 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 64 (40.00%) Customer Service
2 61 (38.13%) Problem-Solving
3 36 (22.50%) Microsoft
4 32 (20.00%) Mentoring
5 31 (19.38%) SQL
6 28 (17.50%) Windows
7 26 (16.25%) Root Cause Analysis
8 23 (14.38%) Coaching
9 22 (13.75%) CRM
9 22 (13.75%) Degree
10 19 (11.88%) Microsoft Excel
11 17 (10.63%) Microsoft Office
12 16 (10.00%) Microsoft PowerPoint
13 15 (9.38%) Customer Experience
14 14 (8.75%) B2B
14 14 (8.75%) Test Automation
15 13 (8.13%) Data Analysis
15 13 (8.13%) Process Improvement
15 13 (8.13%) Regulatory Compliance
15 13 (8.13%) Release Management
15 13 (8.13%) Spreadsheet
16 12 (7.50%) Windows 7
17 11 (6.88%) SaaS
17 11 (6.88%) Service Delivery
17 11 (6.88%) SLA
18 10 (6.25%) Linux
18 10 (6.25%) PHP
18 10 (6.25%) Time Management
19 9 (5.63%) Active Directory
19 9 (5.63%) Continuous Improvement

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.50%) IIS
2 3 (1.88%) Microsoft Exchange
3 2 (1.25%) SharePoint
4 1 (0.63%) CMS
Applications
1 19 (11.88%) Microsoft Excel
2 17 (10.63%) Microsoft Office
3 16 (10.00%) Microsoft PowerPoint
4 13 (8.13%) Spreadsheet
Business Applications
1 3 (1.88%) Magento
Cloud Services
1 11 (6.88%) SaaS
2 8 (5.00%) Microsoft 365
3 7 (4.38%) Azure
4 6 (3.75%) Entra ID
5 2 (1.25%) Google Workspace
6 1 (0.63%) AWS
Communications & Networking
1 5 (3.13%) Modbus
2 4 (2.50%) DHCP
2 4 (2.50%) DNS
2 4 (2.50%) iSCSI
2 4 (2.50%) Wi-Fi
2 4 (2.50%) Wireless
3 3 (1.88%) Ethernet
4 2 (1.25%) Internet
4 2 (1.25%) Unified Communications
5 1 (0.63%) TCP/IP
5 1 (0.63%) VPN
Database & Business Intelligence
1 6 (3.75%) MariaDB
1 6 (3.75%) MySQL
2 4 (2.50%) SQL Server
3 1 (0.63%) Oracle Database
3 1 (0.63%) Oracle Reports
Development Applications
1 4 (2.50%) Browser DevTools
2 3 (1.88%) JIRA
General
1 65 (40.63%) Social Skills
2 19 (11.88%) Finance
3 15 (9.38%) Analytical Skills
4 14 (8.75%) Organisational Skills
5 7 (4.38%) French Language
6 6 (3.75%) Automotive
6 6 (3.75%) Retail
7 5 (3.13%) Advertising
7 5 (3.13%) Documentation Skills
8 3 (1.88%) Dutch Language
8 3 (1.88%) Marketing
9 1 (0.63%) Electronics
9 1 (0.63%) German Language
9 1 (0.63%) Italian Language
9 1 (0.63%) Manufacturing
9 1 (0.63%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.50%) LAMP
1 4 (2.50%) REST
1 4 (2.50%) SOAP
2 3 (1.88%) .NET
2 3 (1.88%) ASP.NET
3 1 (0.63%) CSS
3 1 (0.63%) HTML
3 1 (0.63%) JSON
Miscellaneous
1 42 (26.25%) Self-Motivation
2 18 (11.25%) Onboarding
3 13 (8.13%) Management Information System
4 9 (5.63%) Driving Licence
5 8 (5.00%) GNSS
5 8 (5.00%) Satnav
6 4 (2.50%) CCTV
6 4 (2.50%) Linux Command Line
6 4 (2.50%) Renewable Energy
6 4 (2.50%) Solar Energy
7 3 (1.88%) Blog
7 3 (1.88%) Life Science
8 2 (1.25%) Client/Server
9 1 (0.63%) 3D Printing
9 1 (0.63%) Data Centre
9 1 (0.63%) Mobile App
9 1 (0.63%) Wiki
Operating Systems
1 28 (17.50%) Windows
2 12 (7.50%) Windows 7
3 10 (6.25%) Linux
4 4 (2.50%) Windows Server
5 3 (1.88%) Windows XP
6 2 (1.25%) Mac OS
7 1 (0.63%) AIX
7 1 (0.63%) Mac OS X
7 1 (0.63%) Unix
7 1 (0.63%) Windows 10
7 1 (0.63%) Windows Server 2003
7 1 (0.63%) Windows Server 2016
Processes & Methodologies
1 64 (40.00%) Customer Service
2 61 (38.13%) Problem-Solving
3 32 (20.00%) Mentoring
4 26 (16.25%) Root Cause Analysis
5 23 (14.38%) Coaching
6 22 (13.75%) CRM
7 15 (9.38%) Customer Experience
8 14 (8.75%) B2B
8 14 (8.75%) Test Automation
9 13 (8.13%) Data Analysis
9 13 (8.13%) Process Improvement
9 13 (8.13%) Regulatory Compliance
9 13 (8.13%) Release Management
10 11 (6.88%) Service Delivery
11 10 (6.25%) Time Management
12 9 (5.63%) Continuous Improvement
12 9 (5.63%) ITIL
12 9 (5.63%) Service Management
13 8 (5.00%) Incident Management
13 8 (5.00%) Project Management
Programming Languages
1 31 (19.38%) SQL
2 10 (6.25%) PHP
3 4 (2.50%) JavaScript
4 3 (1.88%) C#
4 3 (1.88%) T-SQL
5 1 (0.63%) PowerShell
5 1 (0.63%) Python
Qualifications
1 22 (13.75%) Degree
2 4 (2.50%) MCP
2 4 (2.50%) Microsoft Certification
3 3 (1.88%) HNC
4 2 (1.25%) City & Guilds
4 2 (1.25%) ITIL Foundation Certificate
4 2 (1.25%) MCSA
4 2 (1.25%) MCSE
4 2 (1.25%) Security Cleared
5 1 (0.63%) CCNA
5 1 (0.63%) Cisco Certification
5 1 (0.63%) Computer Science Degree
Quality Assurance & Compliance
1 11 (6.88%) SLA
2 8 (5.00%) ISO 9001
3 5 (3.13%) GDPR
4 4 (2.50%) QA
System Software
1 9 (5.63%) Active Directory
2 6 (3.75%) Hyper-V
3 1 (0.63%) VMware Infrastructure
Systems Management
1 2 (1.25%) Microsoft Intune
Vendors
1 36 (22.50%) Microsoft
2 5 (3.13%) Oracle
2 5 (3.13%) Siemens
2 5 (3.13%) Toshiba
3 4 (2.50%) Aruba
3 4 (2.50%) Cisco
3 4 (2.50%) HP
3 4 (2.50%) HubSpot
3 4 (2.50%) Meraki
3 4 (2.50%) Salesforce
4 2 (1.25%) Google
4 2 (1.25%) ServiceNow
5 1 (0.63%) Becrypt
5 1 (0.63%) Citrix
5 1 (0.63%) Freshdesk
5 1 (0.63%) IBM
5 1 (0.63%) VMware