Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 14 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Aug 2026
Same period 2025 Same period 2024
Rank 307 253 327
Rank change year-on-year -54 +74 +122
Permanent jobs requiring a Technical Support 150 192 172
As % of all permanent jobs with remote/hybrid work options 0.66% 1.16% 0.69%
As % of the Job Titles category 0.70% 1.25% 0.72%
Number of salaries quoted 138 172 151
10th Percentile £30,000 £27,000 £28,000
25th Percentile £32,500 £31,335 £30,000
Median annual salary (50th Percentile) £40,000 £34,750 £40,000
Median % change year-on-year +15.11% -13.13% -11.11%
75th Percentile £45,000 £55,750 £48,750
90th Percentile £58,250 £58,000 £50,000
UK median annual salary £40,000 £34,000 £37,500
% change year-on-year +17.65% -9.33% +1.35%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,358 15,317 23,903
% of permanent jobs with a recognized job title 94.03% 92.23% 96.28%
Number of salaries quoted 15,271 9,305 17,421
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,227
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £76,840 £77,500
90th Percentile £100,000 £98,000 £96,000
UK median annual salary £56,000 £55,000 £55,000
% change year-on-year +1.82% - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 14 August 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 August 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 45 (30.00%) Problem-Solving
2 38 (25.33%) Microsoft
3 36 (24.00%) Windows
4 33 (22.00%) Customer Service
5 27 (18.00%) Degree
5 27 (18.00%) SQL
6 24 (16.00%) Azure
7 19 (12.67%) Cybersecurity
8 18 (12.00%) Continuous Improvement
9 16 (10.67%) Active Directory
9 16 (10.67%) Entra ID
10 14 (9.33%) Firewall
11 13 (8.67%) Customer Experience
12 12 (8.00%) Collaborative Culture
12 12 (8.00%) JIRA
13 10 (6.67%) IIS
13 10 (6.67%) Linux
13 10 (6.67%) Microsoft 365
13 10 (6.67%) Microsoft Office
14 9 (6.00%) ISO 9001
14 9 (6.00%) SaaS
14 9 (6.00%) SLA
14 9 (6.00%) Validation
15 8 (5.33%) Process Improvement
15 8 (5.33%) Project Management
16 7 (4.67%) AWS
16 7 (4.67%) Cisco
16 7 (4.67%) Windows Server
16 7 (4.67%) Workflow
17 6 (4.00%) Coaching

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (6.67%) IIS
2 3 (2.00%) Confluence
3 1 (0.67%) Microsoft Exchange
3 1 (0.67%) SharePoint
Applications
1 10 (6.67%) Microsoft Office
Business Applications
1 2 (1.33%) Unit4 Business World
2 1 (0.67%) Salesforce CRM
Cloud Services
1 24 (16.00%) Azure
2 16 (10.67%) Entra ID
3 10 (6.67%) Microsoft 365
4 9 (6.00%) SaaS
5 7 (4.67%) AWS
6 5 (3.33%) Nutanix
7 2 (1.33%) GCP
8 1 (0.67%) Slack
Communications & Networking
1 14 (9.33%) Firewall
2 6 (4.00%) DHCP
2 6 (4.00%) DNS
2 6 (4.00%) Unified Communications
3 5 (3.33%) Cisco IOS
3 5 (3.33%) TCP/IP
3 5 (3.33%) VPN
4 4 (2.67%) Network Security
4 4 (2.67%) VoIP
5 2 (1.33%) SSL
6 1 (0.67%) DKIM
6 1 (0.67%) DMARC
Database & Business Intelligence
1 4 (2.67%) SQL Server
Development Applications
1 12 (8.00%) JIRA
2 4 (2.67%) Browser DevTools
3 2 (1.33%) Postman
General
1 57 (38.00%) Social Skills
2 12 (8.00%) Organisational Skills
3 10 (6.67%) Analytical Skills
3 10 (6.67%) Retail
4 9 (6.00%) Finance
5 8 (5.33%) Telecoms
6 7 (4.67%) Agriculture
7 5 (3.33%) Advertising
7 5 (3.33%) Manufacturing
8 4 (2.67%) Electronics
9 2 (1.33%) Games
9 2 (1.33%) Marketing
9 2 (1.33%) Presentation Skills
10 1 (0.67%) Automotive
Libraries, Frameworks & Software Standards
1 6 (4.00%) JSON
2 4 (2.67%) COM
2 4 (2.67%) DCOM
2 4 (2.67%) LDAP
2 4 (2.67%) Middleware
3 2 (1.33%) OAuth
3 2 (1.33%) Oracle Fusion
3 2 (1.33%) REST
3 2 (1.33%) SOAP
3 2 (1.33%) XML
Miscellaneous
1 12 (8.00%) Driving Licence
2 11 (7.33%) Onboarding
3 10 (6.67%) Self-Motivation
3 10 (6.67%) Video Conferencing
4 5 (3.33%) Data Centre
4 5 (3.33%) Enterprise Storage
4 5 (3.33%) IoT
4 5 (3.33%) PKI
5 4 (2.67%) Acoustics
5 4 (2.67%) GNSS
5 4 (2.67%) Mobile App
5 4 (2.67%) Satnav
5 4 (2.67%) Smartcard
6 2 (1.33%) Client/Server
6 2 (1.33%) Marketing Technology
7 1 (0.67%) Smart Meter
7 1 (0.67%) Web Conferencing
Operating Systems
1 36 (24.00%) Windows
2 10 (6.67%) Linux
3 7 (4.67%) Windows Server
4 5 (3.33%) Android
Processes & Methodologies
1 45 (30.00%) Problem-Solving
2 33 (22.00%) Customer Service
3 19 (12.67%) Cybersecurity
4 18 (12.00%) Continuous Improvement
5 13 (8.67%) Customer Experience
6 12 (8.00%) Collaborative Culture
7 9 (6.00%) Validation
8 8 (5.33%) Process Improvement
8 8 (5.33%) Project Management
9 7 (4.67%) Workflow
10 6 (4.00%) Coaching
10 6 (4.00%) Computer Science
10 6 (4.00%) Customer Requirements
10 6 (4.00%) ITIL
10 6 (4.00%) Root Cause Analysis
10 6 (4.00%) Service Desk Management
11 5 (3.33%) Client Onboarding
11 5 (3.33%) High Availability
11 5 (3.33%) Mentoring
11 5 (3.33%) Ticket Management
Programming Languages
1 27 (18.00%) SQL
2 2 (1.33%) Bash
2 2 (1.33%) JavaScript
2 2 (1.33%) PHP
2 2 (1.33%) Python
3 1 (0.67%) PowerShell
Qualifications
1 27 (18.00%) Degree
2 4 (2.67%) Security Cleared
3 2 (1.33%) Computer Science Degree
4 1 (0.67%) HNC
4 1 (0.67%) HND
4 1 (0.67%) Microsoft Certification
Quality Assurance & Compliance
1 9 (6.00%) ISO 9001
1 9 (6.00%) SLA
2 4 (2.67%) QA
3 2 (1.33%) GDPR
System Software
1 16 (10.67%) Active Directory
2 4 (2.67%) Virtual Machines
3 3 (2.00%) Hyper-V
3 3 (2.00%) VMware Infrastructure
Systems Management
1 4 (2.67%) Microsoft Intune
2 2 (1.33%) SCCM
Vendors
1 38 (25.33%) Microsoft
2 7 (4.67%) Cisco
3 5 (3.33%) Dell
3 5 (3.33%) NetApp
3 5 (3.33%) Salesforce
4 3 (2.00%) ConnectWise
4 3 (2.00%) VMware
5 2 (1.33%) BT
5 2 (1.33%) Citrix
5 2 (1.33%) Oracle
5 2 (1.33%) ServiceNow
5 2 (1.33%) Splunk