Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 11 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Oct 2026
Same period 2025 Same period 2024
Rank 319 252 271
Rank change year-on-year -67 +19 +136
Permanent jobs requiring a Technical Support 140 173 216
As % of all permanent jobs with remote/hybrid work options 0.56% 1.04% 1.00%
As % of the Job Titles category 0.60% 1.12% 1.04%
Number of salaries quoted 127 161 149
10th Percentile £29,850 £26,750 £25,000
25th Percentile £32,500 £29,250 £29,500
Median annual salary (50th Percentile) £40,000 £35,000 £37,000
Median % change year-on-year +14.29% -5.41% -20.43%
75th Percentile £47,500 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,750 £40,000
% change year-on-year +15.11% -13.13% +14.29%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,365 15,489 20,858
% of permanent jobs with a recognized job title 93.92% 93.21% 96.60%
Number of salaries quoted 16,055 8,753 12,926
10th Percentile £35,000 £29,000 £35,000
25th Percentile £45,000 £39,821 £45,000
Median annual salary (50th Percentile) £60,000 £57,000 £60,000
Median % change year-on-year +5.26% -5.00% -4.00%
75th Percentile £80,000 £77,500 £80,000
90th Percentile £100,000 £97,500 £100,000
UK median annual salary £58,015 £53,500 £55,000
% change year-on-year +8.44% -2.73% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 11 October 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 October 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 53 (37.86%) Problem-Solving
2 37 (26.43%) Microsoft
3 34 (24.29%) Customer Service
4 31 (22.14%) SQL
5 29 (20.71%) Windows
6 25 (17.86%) Azure
6 25 (17.86%) Degree
7 22 (15.71%) Cybersecurity
8 16 (11.43%) Continuous Improvement
9 15 (10.71%) Customer Experience
9 15 (10.71%) Microsoft 365
10 14 (10.00%) Active Directory
10 14 (10.00%) Entra ID
11 13 (9.29%) Linux
12 12 (8.57%) IIS
13 11 (7.86%) Firewall
13 11 (7.86%) Microsoft Office
13 11 (7.86%) Root Cause Analysis
14 9 (6.43%) Client Onboarding
14 9 (6.43%) Collaborative Culture
14 9 (6.43%) Service Management
14 9 (6.43%) Validation
15 8 (5.71%) AWS
15 8 (5.71%) Oracle
15 8 (5.71%) SaaS
15 8 (5.71%) Workflow
16 7 (5.00%) Computer Science
16 7 (5.00%) SLA
17 6 (4.29%) Coaching
17 6 (4.29%) CRM

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (8.57%) IIS
2 4 (2.86%) SharePoint
3 3 (2.14%) Confluence
3 3 (2.14%) Microsoft Exchange
Applications
1 11 (7.86%) Microsoft Office
2 1 (0.71%) Microsoft Excel
Business Applications
1 3 (2.14%) Unit4 Business World
2 2 (1.43%) Oracle Receivables
3 1 (0.71%) Oracle SCM
3 1 (0.71%) Remedy ITSM
3 1 (0.71%) Salesforce CRM
Cloud Services
1 25 (17.86%) Azure
2 15 (10.71%) Microsoft 365
3 14 (10.00%) Entra ID
4 8 (5.71%) AWS
4 8 (5.71%) SaaS
5 5 (3.57%) Nutanix
6 3 (2.14%) GitHub
6 3 (2.14%) GitHub Actions
6 3 (2.14%) OneDrive
Communications & Networking
1 11 (7.86%) Firewall
2 5 (3.57%) Cisco IOS
2 5 (3.57%) DHCP
2 5 (3.57%) DNS
3 4 (2.86%) Network Security
3 4 (2.86%) TCP/IP
3 4 (2.86%) Unified Communications
4 3 (2.14%) VoIP
4 3 (2.14%) VPN
4 3 (2.14%) Wi-Fi
4 3 (2.14%) Wireless
Database & Business Intelligence
1 4 (2.86%) SQL Server
2 1 (0.71%) GIS
Development Applications
1 6 (4.29%) JIRA
2 3 (2.14%) Git
2 3 (2.14%) GitLab
3 2 (1.43%) PowerBuilder
4 1 (0.71%) Browser DevTools
General
1 61 (43.57%) Social Skills
2 12 (8.57%) Analytical Skills
3 10 (7.14%) Finance
4 7 (5.00%) Agriculture
4 7 (5.00%) Retail
5 6 (4.29%) Electronics
5 6 (4.29%) Organisational Skills
6 4 (2.86%) Telecoms
7 3 (2.14%) Manufacturing
7 3 (2.14%) Marketing
8 2 (1.43%) Documentation Skills
8 2 (1.43%) Games
8 2 (1.43%) Presentation Skills
9 1 (0.71%) Advertising
9 1 (0.71%) French Language
9 1 (0.71%) German Language
9 1 (0.71%) Inclusion and Diversity
9 1 (0.71%) Italian Language
9 1 (0.71%) Publishing
9 1 (0.71%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.86%) COM
1 4 (2.86%) DCOM
1 4 (2.86%) LDAP
1 4 (2.86%) Middleware
1 4 (2.86%) Oracle Fusion
2 3 (2.14%) Node.js
2 3 (2.14%) React
2 3 (2.14%) XML
3 2 (1.43%) .NET
3 2 (1.43%) JSON
3 2 (1.43%) Web Services
4 1 (0.71%) REST
4 1 (0.71%) SOAP
Miscellaneous
1 16 (11.43%) Driving Licence
2 15 (10.71%) Onboarding
3 10 (7.14%) Video Conferencing
4 9 (6.43%) Self-Motivation
5 6 (4.29%) IoT
6 5 (3.57%) Enterprise Storage
7 4 (2.86%) Acoustics
7 4 (2.86%) Data Centre
7 4 (2.86%) Mobile App
7 4 (2.86%) PKI
7 4 (2.86%) Smartcard
8 3 (2.14%) CCTV
8 3 (2.14%) Linux Command Line
8 3 (2.14%) Robotics
9 2 (1.43%) Client/Server
9 2 (1.43%) Industrial Internet of Things
10 1 (0.71%) Management Information System
Operating Systems
1 29 (20.71%) Windows
2 13 (9.29%) Linux
3 6 (4.29%) Windows Server
4 5 (3.57%) Android
5 3 (2.14%) Apple iOS
5 3 (2.14%) Debian
5 3 (2.14%) Robot Operating System
5 3 (2.14%) Ubuntu
Processes & Methodologies
1 53 (37.86%) Problem-Solving
2 34 (24.29%) Customer Service
3 22 (15.71%) Cybersecurity
4 16 (11.43%) Continuous Improvement
5 15 (10.71%) Customer Experience
6 11 (7.86%) Root Cause Analysis
7 9 (6.43%) Client Onboarding
7 9 (6.43%) Collaborative Culture
7 9 (6.43%) Service Management
7 9 (6.43%) Validation
8 8 (5.71%) Workflow
9 7 (5.00%) Computer Science
10 6 (4.29%) Coaching
10 6 (4.29%) CRM
10 6 (4.29%) Customer Engagement
10 6 (4.29%) Customer Requirements
11 5 (3.57%) High Availability
11 5 (3.57%) ITIL
11 5 (3.57%) Process Improvement
12 4 (2.86%) ITSM
Programming Languages
1 31 (22.14%) SQL
2 3 (2.14%) Bash
2 3 (2.14%) PL/SQL
2 3 (2.14%) Python
3 2 (1.43%) C#
3 2 (1.43%) VB.NET
4 1 (0.71%) PowerShell
Qualifications
1 25 (17.86%) Degree
2 6 (4.29%) HNC
2 6 (4.29%) HND
3 4 (2.86%) Security Cleared
4 3 (2.14%) Computer Science Degree
4 3 (2.14%) ITIL Certification
Quality Assurance & Compliance
1 7 (5.00%) SLA
2 5 (3.57%) ISO 9001
3 3 (2.14%) GDPR
3 3 (2.14%) QA
4 1 (0.71%) Data Quality
4 1 (0.71%) ISO/IEC 27001
System Software
1 14 (10.00%) Active Directory
2 4 (2.86%) Virtual Machines
3 3 (2.14%) Docker
3 3 (2.14%) Hyper-V
3 3 (2.14%) VMware Infrastructure
4 1 (0.71%) Firmware
Systems Management
1 2 (1.43%) Microsoft Intune
Vendors
1 37 (26.43%) Microsoft
2 8 (5.71%) Oracle
3 5 (3.57%) Cisco
3 5 (3.57%) Dell
3 5 (3.57%) NetApp
3 5 (3.57%) Salesforce
4 3 (2.14%) Apple
4 3 (2.14%) NVIDIA
4 3 (2.14%) ServiceNow
4 3 (2.14%) VMware
5 1 (0.71%) Remedy