Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 9 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Dec 2025
Same period 2024 Same period 2023
Rank 212 285 396
Rank change year-on-year +73 +111 +234
Permanent jobs requiring a Technical Support 172 184 80
As % of all permanent jobs with remote/hybrid work options 1.12% 0.98% 0.39%
As % of the Job Titles category 1.20% 1.01% 0.41%
Number of salaries quoted 137 118 72
10th Percentile £26,250 £24,940 £25,000
25th Percentile £27,000 £27,438 £32,500
Median annual salary (50th Percentile) £35,000 £34,250 £47,500
Median % change year-on-year +2.19% -27.89% +26.67%
75th Percentile £45,000 £48,750 £55,696
90th Percentile £57,500 £50,000 £76,250
UK median annual salary £35,000 £38,500 £35,000
% change year-on-year -9.09% +10.00% +4.48%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,301 18,135 19,740
% of permanent jobs with a recognized job title 93.51% 96.44% 95.72%
Number of salaries quoted 9,124 11,360 16,118
10th Percentile £29,825 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,500
Median % change year-on-year -4.17% -0.83% -3.20%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £97,500 £97,500
UK median annual salary £55,000 £58,000 £60,000
% change year-on-year -5.17% -3.33% -

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 9 December 2025.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 9 December 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 74 (43.02%) Customer Service
2 70 (40.70%) Problem-Solving
3 47 (27.33%) Microsoft
4 38 (22.09%) Windows
5 33 (19.19%) Mentoring
6 32 (18.60%) SQL
7 28 (16.28%) Degree
8 24 (13.95%) Coaching
9 23 (13.37%) Root Cause Analysis
10 22 (12.79%) CRM
11 20 (11.63%) Microsoft Office
12 17 (9.88%) Microsoft Excel
13 15 (8.72%) Customer Experience
13 15 (8.72%) Microsoft 365
14 14 (8.14%) Microsoft PowerPoint
14 14 (8.14%) Time Management
15 13 (7.56%) Active Directory
15 13 (7.56%) Cybersecurity
15 13 (7.56%) Data Analysis
15 13 (7.56%) ITIL
15 13 (7.56%) Regulatory Compliance
15 13 (7.56%) Release Management
15 13 (7.56%) Spreadsheet
15 13 (7.56%) Windows 7
16 12 (6.98%) Azure
16 12 (6.98%) Incident Management
16 12 (6.98%) Linux
16 12 (6.98%) SaaS
16 12 (6.98%) SLA
17 10 (5.81%) B2B

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (4.65%) Microsoft Exchange
2 6 (3.49%) SharePoint
3 4 (2.33%) IIS
4 1 (0.58%) CMS
Applications
1 20 (11.63%) Microsoft Office
2 17 (9.88%) Microsoft Excel
3 14 (8.14%) Microsoft PowerPoint
4 13 (7.56%) Spreadsheet
5 2 (1.16%) Microsoft Project
Business Applications
1 3 (1.74%) Magento
2 2 (1.16%) Salesforce CRM
Cloud Services
1 15 (8.72%) Microsoft 365
2 12 (6.98%) Azure
2 12 (6.98%) SaaS
3 6 (3.49%) AWS
3 6 (3.49%) Entra ID
4 2 (1.16%) Google Workspace
5 1 (0.58%) OCI
5 1 (0.58%) OneDrive
Communications & Networking
1 6 (3.49%) Modbus
1 6 (3.49%) Wireless
2 5 (2.91%) VPN
3 4 (2.33%) DHCP
3 4 (2.33%) DNS
3 4 (2.33%) iSCSI
3 4 (2.33%) Unified Communications
3 4 (2.33%) Wi-Fi
4 3 (1.74%) Ethernet
5 2 (1.16%) Firewall
5 2 (1.16%) VoIP
6 1 (0.58%) Cisco IPT
6 1 (0.58%) LAN
6 1 (0.58%) TCP/IP
6 1 (0.58%) WAN
Database & Business Intelligence
1 6 (3.49%) MariaDB
1 6 (3.49%) MySQL
2 4 (2.33%) SQL Server
3 1 (0.58%) Oracle Database
3 1 (0.58%) Oracle Reports
Development Applications
1 4 (2.33%) Browser DevTools
General
1 70 (40.70%) Social Skills
2 22 (12.79%) Finance
3 19 (11.05%) Analytical Skills
4 15 (8.72%) Organisational Skills
5 6 (3.49%) Automotive
5 6 (3.49%) Retail
6 5 (2.91%) Documentation Skills
7 4 (2.33%) French Language
8 3 (1.74%) Advertising
8 3 (1.74%) Electronics
8 3 (1.74%) German Language
8 3 (1.74%) Italian Language
8 3 (1.74%) Marketing
8 3 (1.74%) Spanish Language
9 2 (1.16%) Inclusion and Diversity
10 1 (0.58%) Games
10 1 (0.58%) Legal
10 1 (0.58%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (2.91%) REST
1 5 (2.91%) SOAP
2 4 (2.33%) LAMP
3 1 (0.58%) .NET
3 1 (0.58%) ASP.NET
3 1 (0.58%) CSS
3 1 (0.58%) HTML
3 1 (0.58%) JSON
3 1 (0.58%) Middleware
3 1 (0.58%) Oracle Fusion
Miscellaneous
1 49 (28.49%) Self-Motivation
2 19 (11.05%) Onboarding
3 14 (8.14%) Management Information System
4 11 (6.40%) Driving Licence
5 4 (2.33%) GNSS
5 4 (2.33%) Linux Command Line
5 4 (2.33%) Satnav
6 3 (1.74%) 3D Printing
6 3 (1.74%) Blog
6 3 (1.74%) Life Science
6 3 (1.74%) Renewable Energy
6 3 (1.74%) Solar Energy
7 2 (1.16%) Client/Server
7 2 (1.16%) Robotics
8 1 (0.58%) Culture of Ownership
8 1 (0.58%) Data Centre
8 1 (0.58%) Enterprise Software
8 1 (0.58%) Mobile App
8 1 (0.58%) Video Conferencing
Operating Systems
1 38 (22.09%) Windows
2 13 (7.56%) Windows 7
3 12 (6.98%) Linux
4 6 (3.49%) Windows Server
5 5 (2.91%) Mac OS X
6 3 (1.74%) Mac OS
7 2 (1.16%) Windows 10
8 1 (0.58%) AIX
8 1 (0.58%) Unix
8 1 (0.58%) Windows Server 2003
8 1 (0.58%) Windows Server 2016
Processes & Methodologies
1 74 (43.02%) Customer Service
2 70 (40.70%) Problem-Solving
3 33 (19.19%) Mentoring
4 24 (13.95%) Coaching
5 23 (13.37%) Root Cause Analysis
6 22 (12.79%) CRM
7 15 (8.72%) Customer Experience
8 14 (8.14%) Time Management
9 13 (7.56%) Cybersecurity
9 13 (7.56%) Data Analysis
9 13 (7.56%) ITIL
9 13 (7.56%) Regulatory Compliance
9 13 (7.56%) Release Management
10 12 (6.98%) Incident Management
11 10 (5.81%) B2B
11 10 (5.81%) Continuous Improvement
11 10 (5.81%) Test Automation
12 9 (5.23%) Energy Management
12 9 (5.23%) Process Improvement
12 9 (5.23%) Service Delivery
Programming Languages
1 32 (18.60%) SQL
2 10 (5.81%) PHP
3 4 (2.33%) JavaScript
3 4 (2.33%) PowerShell
4 1 (0.58%) C#
4 1 (0.58%) Python
4 1 (0.58%) T-SQL
Qualifications
1 28 (16.28%) Degree
2 8 (4.65%) MCP
2 8 (4.65%) Microsoft Certification
3 6 (3.49%) Computer Science Degree
3 6 (3.49%) MCSA
3 6 (3.49%) MCSE
4 5 (2.91%) Security Cleared
5 3 (1.74%) HNC
6 1 (0.58%) CCNA
6 1 (0.58%) Cisco Certification
6 1 (0.58%) PhD
Quality Assurance & Compliance
1 12 (6.98%) SLA
2 4 (2.33%) ISO 9001
3 3 (1.74%) GDPR
System Software
1 13 (7.56%) Active Directory
2 8 (4.65%) Hyper-V
3 6 (3.49%) VMware Infrastructure
Systems Management
1 7 (4.07%) Microsoft Intune
Vendors
1 47 (27.33%) Microsoft
2 7 (4.07%) Cisco
3 6 (3.49%) Oracle
3 6 (3.49%) Salesforce
3 6 (3.49%) VMware
4 5 (2.91%) Toshiba
5 4 (2.33%) Aruba
5 4 (2.33%) HP
5 4 (2.33%) HubSpot
5 4 (2.33%) Meraki
6 2 (1.16%) ConnectWise
6 2 (1.16%) Datto
6 2 (1.16%) ESET
6 2 (1.16%) Google
6 2 (1.16%) SAP
6 2 (1.16%) Sophos
6 2 (1.16%) Ubiquiti
6 2 (1.16%) Veeam
7 1 (0.58%) Citrix
7 1 (0.58%) Siemens