Technical Support Jobs with Hybrid/Remote/WFH Options

Technical Support
UK > Work from Home

The median Technical Support salary for remote or hybrid work is £34,500 per year, according to job vacancies posted during the 6 months leading to 7 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 Apr 2025
Same period 2024 Same period 2023
Rank 340 400 546
Rank change year-on-year +60 +146 +70
Permanent jobs requiring a Technical Support 76 188 155
As % of all permanent jobs with a WFH option 0.51% 0.57% 0.34%
As % of the Job Titles category 0.56% 0.60% 0.35%
Number of salaries quoted 69 169 107
10th Percentile £27,000 £22,500 £26,250
25th Percentile £28,750 £29,230 £31,314
Median annual salary (50th Percentile) £34,500 £32,500 £37,500
Median % change year-on-year +6.15% -13.33% +4.17%
75th Percentile £38,750 £47,500 £47,500
90th Percentile £50,000 £55,696 £52,900
UK median annual salary £33,000 £32,500 £37,250
% change year-on-year +1.54% -12.75% +18.25%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,463 31,379 43,854
% of permanent jobs with a recognized job title 91.01% 95.97% 96.08%
Number of salaries quoted 9,682 24,603 30,954
10th Percentile £31,250 £33,000 £36,500
25th Percentile £45,000 £42,500 £47,500
Median annual salary (50th Percentile) £60,000 £57,500 £62,500
Median % change year-on-year +4.35% -8.00% +4.17%
75th Percentile £78,750 £75,000 £82,500
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £54,151 £60,000
% change year-on-year +6.19% -9.75% -

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with Hybrid/Remote/WFH options

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Technical Support over the 6 months to 7 April 2025.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 7 April 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Technical Support in the job title.

1 34 (44.74%) Social Skills
2 32 (42.11%) Windows
3 31 (40.79%) Problem-Solving
4 27 (35.53%) Customer Service
5 22 (28.95%) Azure
6 20 (26.32%) Windows Server
7 19 (25.00%) Microsoft 365
8 17 (22.37%) SQL
9 16 (21.05%) ITIL
9 16 (21.05%) Microsoft
9 16 (21.05%) Active Directory
9 16 (21.05%) Firewall
10 15 (19.74%) Self-Motivation
11 14 (18.42%) Finance
12 12 (15.79%) Cisco
12 12 (15.79%) Cybersecurity
13 11 (14.47%) Retail
13 11 (14.47%) Degree
13 11 (14.47%) AWS
14 10 (13.16%) Linux
15 9 (11.84%) SharePoint
15 9 (11.84%) SaaS
15 9 (11.84%) Time Management
16 8 (10.53%) Manufacturing
16 8 (10.53%) WAN
16 8 (10.53%) Password Management
16 8 (10.53%) Wi-Fi
16 8 (10.53%) OneDrive
17 7 (9.21%) Remote Desktop
17 7 (9.21%) Linux Command Line

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.84%) SharePoint
2 6 (7.89%) Microsoft Exchange
Applications
1 3 (3.95%) Microsoft Office
Cloud Services
1 22 (28.95%) Azure
2 19 (25.00%) Microsoft 365
3 11 (14.47%) AWS
4 9 (11.84%) SaaS
5 8 (10.53%) OneDrive
6 5 (6.58%) Cloud Computing
6 5 (6.58%) GCP
7 4 (5.26%) Entra ID
8 2 (2.63%) Azure Monitor
9 1 (1.32%) Amazon CloudWatch
9 1 (1.32%) Azure Data Factory
9 1 (1.32%) Azure ExpressRoute
9 1 (1.32%) Azure Logic Apps
9 1 (1.32%) Dynamics 365
9 1 (1.32%) Power Platform
Communications & Networking
1 16 (21.05%) Firewall
2 8 (10.53%) WAN
2 8 (10.53%) Wi-Fi
3 7 (9.21%) LAN
3 7 (9.21%) Remote Desktop
4 5 (6.58%) HTTP
4 5 (6.58%) Internet
4 5 (6.58%) Unified Communications
5 4 (5.26%) DNS
6 3 (3.95%) SD-WAN
7 2 (2.63%) SSL
8 1 (1.32%) DHCP
8 1 (1.32%) TCP/IP
8 1 (1.32%) VoIP
8 1 (1.32%) VPN
Database & Business Intelligence
1 5 (6.58%) NoSQL
2 1 (1.32%) DB2
2 1 (1.32%) GIS
2 1 (1.32%) Relational Database
2 1 (1.32%) SQL Server
2 1 (1.32%) SQL Server Integration Services
Development Applications
1 2 (2.63%) JIRA
1 2 (2.63%) Visual Studio
General
1 34 (44.74%) Social Skills
2 14 (18.42%) Finance
3 11 (14.47%) Retail
4 8 (10.53%) Manufacturing
5 5 (6.58%) Aerospace
5 5 (6.58%) Automotive
6 4 (5.26%) Analytical Skills
6 4 (5.26%) Organisational Skills
7 2 (2.63%) Agriculture
7 2 (2.63%) Back Office
7 2 (2.63%) Polish Language
7 2 (2.63%) Telecoms
8 1 (1.32%) French Language
8 1 (1.32%) German Language
8 1 (1.32%) Health Technology
8 1 (1.32%) Marketing
8 1 (1.32%) Welsh Language
Libraries, Frameworks & Software Standards
1 5 (6.58%) JSON
1 5 (6.58%) Pandas
1 5 (6.58%) Puppeteer
1 5 (6.58%) Scrapy
2 3 (3.95%) .NET
3 2 (2.63%) HTML
4 1 (1.32%) .NET Framework
4 1 (1.32%) ASP.NET
Miscellaneous
1 15 (19.74%) Self-Motivation
2 7 (9.21%) Linux Command Line
3 4 (5.26%) Video Conferencing
4 2 (2.63%) Legacy Systems
4 2 (2.63%) Onboarding
5 1 (1.32%) Analytical Mindset
5 1 (1.32%) Client/Server
5 1 (1.32%) Cloud Native
5 1 (1.32%) Cyber Security Posture
5 1 (1.32%) Data Centre
5 1 (1.32%) Distributed Applications
5 1 (1.32%) Driving Licence
5 1 (1.32%) e-Learning
5 1 (1.32%) Hybrid Cloud
5 1 (1.32%) NHS
5 1 (1.32%) PlayStation
5 1 (1.32%) Private Cloud
5 1 (1.32%) Security Posture
Operating Systems
1 32 (42.11%) Windows
2 20 (26.32%) Windows Server
3 10 (13.16%) Linux
4 5 (6.58%) Windows 7
5 1 (1.32%) Windows 10
5 1 (1.32%) Windows Server 2003
5 1 (1.32%) Windows Server 2019
Processes & Methodologies
1 31 (40.79%) Problem-Solving
2 27 (35.53%) Customer Service
3 16 (21.05%) ITIL
4 12 (15.79%) Cybersecurity
5 9 (11.84%) Time Management
6 8 (10.53%) Password Management
7 7 (9.21%) Change Management
8 6 (7.89%) Computer Science
8 6 (7.89%) Service Management
9 5 (6.58%) API Testing
9 5 (6.58%) CRM
9 5 (6.58%) Data Extraction
9 5 (6.58%) Data Pipeline
9 5 (6.58%) ETL
9 5 (6.58%) Incident Management
9 5 (6.58%) ITSM
10 4 (5.26%) Infrastructure Management
10 4 (5.26%) Project Delivery
10 4 (5.26%) Project Management
10 4 (5.26%) Service Delivery
Programming Languages
1 17 (22.37%) SQL
2 5 (6.58%) JavaScript
2 5 (6.58%) Python
3 3 (3.95%) Bash
4 2 (2.63%) PHP
5 1 (1.32%) C#
5 1 (1.32%) PL/SQL
5 1 (1.32%) PowerShell
5 1 (1.32%) T-SQL
5 1 (1.32%) VB.NET
Qualifications
1 11 (14.47%) Degree
2 5 (6.58%) Computer Science Degree
3 2 (2.63%) Microsoft Certification
4 1 (1.32%) CISSP
4 1 (1.32%) DBS Check
4 1 (1.32%) PMI Certification
4 1 (1.32%) PMP
4 1 (1.32%) SC Cleared
4 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 4 (5.26%) SLA
2 1 (1.32%) ISO 13485
2 1 (1.32%) ISO/IEC 27001
2 1 (1.32%) QA
System Software
1 16 (21.05%) Active Directory
2 7 (9.21%) Hyper-V
3 5 (6.58%) Terminal Services
4 2 (2.63%) VMware Infrastructure
Systems Management
1 2 (2.63%) Microsoft Intune
Vendors
1 16 (21.05%) Microsoft
2 12 (15.79%) Cisco
3 7 (9.21%) VMware
4 6 (7.89%) Fortinet
4 6 (7.89%) ServiceNow
5 4 (5.26%) Meraki
5 4 (5.26%) SonicWALL
5 4 (5.26%) WatchGuard
6 2 (2.63%) Aruba
6 2 (2.63%) Citrix
6 2 (2.63%) Okta
6 2 (2.63%) Sage
6 2 (2.63%) Salesforce
7 1 (1.32%) Freshdesk
7 1 (1.32%) Google
7 1 (1.32%) SolarWinds