Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 30 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Aug 2026
Same period 2025 Same period 2024
Rank 311 247 328
Rank change year-on-year -64 +81 +98
Permanent jobs requiring a Technical Support 150 183 187
As % of all permanent jobs with remote/hybrid work options 0.64% 1.11% 0.77%
As % of the Job Titles category 0.68% 1.20% 0.80%
Number of salaries quoted 137 166 157
10th Percentile £30,000 £27,000 £25,000
25th Percentile £33,250 £29,813 £30,000
Median annual salary (50th Percentile) £40,000 £34,875 £40,000
Median % change year-on-year +14.70% -12.81% -11.11%
75th Percentile £47,500 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,011 £37,500
% change year-on-year +17.61% -9.30% +7.14%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,997 15,283 23,324
% of permanent jobs with a recognized job title 94.08% 92.60% 96.29%
Number of salaries quoted 15,676 9,338 16,216
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £98,000 £96,250
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 30 August 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 30 August 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 45 (30.00%) Problem-Solving
2 35 (23.33%) Microsoft
3 34 (22.67%) Customer Service
3 34 (22.67%) Windows
4 29 (19.33%) Degree
5 28 (18.67%) SQL
6 25 (16.67%) Azure
7 20 (13.33%) Cybersecurity
8 19 (12.67%) Continuous Improvement
9 16 (10.67%) Active Directory
9 16 (10.67%) Entra ID
10 13 (8.67%) Customer Experience
10 13 (8.67%) JIRA
11 12 (8.00%) Collaborative Culture
11 12 (8.00%) Firewall
11 12 (8.00%) Linux
12 11 (7.33%) IIS
13 10 (6.67%) Microsoft 365
13 10 (6.67%) Microsoft Office
13 10 (6.67%) Root Cause Analysis
13 10 (6.67%) SaaS
13 10 (6.67%) SLA
14 9 (6.00%) AWS
14 9 (6.00%) Validation
15 8 (5.33%) Computer Science
15 8 (5.33%) ISO 9001
15 8 (5.33%) Workflow
16 7 (4.67%) ITIL
16 7 (4.67%) Process Improvement
16 7 (4.67%) Project Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (7.33%) IIS
2 3 (2.00%) Confluence
3 1 (0.67%) Microsoft Exchange
3 1 (0.67%) SharePoint
Applications
1 10 (6.67%) Microsoft Office
Business Applications
1 3 (2.00%) Unit4 Business World
2 1 (0.67%) Salesforce CRM
Cloud Services
1 25 (16.67%) Azure
2 16 (10.67%) Entra ID
3 10 (6.67%) Microsoft 365
3 10 (6.67%) SaaS
4 9 (6.00%) AWS
5 5 (3.33%) Nutanix
6 2 (1.33%) GCP
6 2 (1.33%) GitHub
6 2 (1.33%) GitHub Actions
7 1 (0.67%) Slack
Communications & Networking
1 12 (8.00%) Firewall
2 6 (4.00%) DHCP
2 6 (4.00%) DNS
3 5 (3.33%) Cisco IOS
3 5 (3.33%) TCP/IP
3 5 (3.33%) VPN
4 4 (2.67%) Network Security
4 4 (2.67%) Unified Communications
5 2 (1.33%) SSL
5 2 (1.33%) VoIP
6 1 (0.67%) DKIM
6 1 (0.67%) DMARC
Database & Business Intelligence
1 4 (2.67%) SQL Server
Development Applications
1 13 (8.67%) JIRA
2 4 (2.67%) Browser DevTools
3 2 (1.33%) Git
3 2 (1.33%) GitLab
4 1 (0.67%) Postman
General
1 55 (36.67%) Social Skills
2 10 (6.67%) Analytical Skills
2 10 (6.67%) Organisational Skills
3 9 (6.00%) Finance
3 9 (6.00%) Retail
4 7 (4.67%) Agriculture
5 6 (4.00%) Telecoms
6 5 (3.33%) Advertising
6 5 (3.33%) Electronics
7 3 (2.00%) Manufacturing
8 2 (1.33%) Games
8 2 (1.33%) Presentation Skills
9 1 (0.67%) Automotive
9 1 (0.67%) French Language
9 1 (0.67%) German Language
9 1 (0.67%) Italian Language
9 1 (0.67%) Marketing
9 1 (0.67%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (4.00%) JSON
2 4 (2.67%) COM
2 4 (2.67%) DCOM
2 4 (2.67%) LDAP
2 4 (2.67%) Middleware
2 4 (2.67%) Oracle Fusion
3 2 (1.33%) Node.js
3 2 (1.33%) OAuth
3 2 (1.33%) React
3 2 (1.33%) REST
3 2 (1.33%) SOAP
3 2 (1.33%) XML
Miscellaneous
1 13 (8.67%) Driving Licence
2 11 (7.33%) Onboarding
3 10 (6.67%) Video Conferencing
4 8 (5.33%) Self-Motivation
5 5 (3.33%) Data Centre
5 5 (3.33%) Enterprise Storage
5 5 (3.33%) IoT
5 5 (3.33%) PKI
6 4 (2.67%) Acoustics
6 4 (2.67%) Mobile App
6 4 (2.67%) Smartcard
7 3 (2.00%) GNSS
7 3 (2.00%) Satnav
8 2 (1.33%) Client/Server
8 2 (1.33%) Linux Command Line
8 2 (1.33%) Robotics
9 1 (0.67%) Marketing Technology
9 1 (0.67%) Smart Meter
9 1 (0.67%) Web Conferencing
Operating Systems
1 34 (22.67%) Windows
2 12 (8.00%) Linux
3 7 (4.67%) Windows Server
4 5 (3.33%) Android
5 2 (1.33%) Debian
5 2 (1.33%) Robot Operating System
5 2 (1.33%) Ubuntu
Processes & Methodologies
1 45 (30.00%) Problem-Solving
2 34 (22.67%) Customer Service
3 20 (13.33%) Cybersecurity
4 19 (12.67%) Continuous Improvement
5 13 (8.67%) Customer Experience
6 12 (8.00%) Collaborative Culture
7 10 (6.67%) Root Cause Analysis
8 9 (6.00%) Validation
9 8 (5.33%) Computer Science
9 8 (5.33%) Workflow
10 7 (4.67%) ITIL
10 7 (4.67%) Process Improvement
10 7 (4.67%) Project Management
10 7 (4.67%) Service Management
11 6 (4.00%) Coaching
11 6 (4.00%) Customer Requirements
12 5 (3.33%) Client Onboarding
12 5 (3.33%) High Availability
12 5 (3.33%) Service Desk Management
12 5 (3.33%) Ticket Management
Programming Languages
1 28 (18.67%) SQL
2 3 (2.00%) Bash
2 3 (2.00%) Python
3 1 (0.67%) JavaScript
3 1 (0.67%) PHP
3 1 (0.67%) PowerShell
Qualifications
1 29 (19.33%) Degree
2 4 (2.67%) Computer Science Degree
2 4 (2.67%) Security Cleared
3 3 (2.00%) HNC
3 3 (2.00%) HND
4 2 (1.33%) ITIL Certification
5 1 (0.67%) Microsoft Certification
Quality Assurance & Compliance
1 10 (6.67%) SLA
2 8 (5.33%) ISO 9001
3 6 (4.00%) QA
4 2 (1.33%) GDPR
System Software
1 16 (10.67%) Active Directory
2 4 (2.67%) Virtual Machines
3 3 (2.00%) Hyper-V
3 3 (2.00%) VMware Infrastructure
4 2 (1.33%) Docker
Systems Management
1 4 (2.67%) Microsoft Intune
2 2 (1.33%) SCCM
Vendors
1 35 (23.33%) Microsoft
2 5 (3.33%) Cisco
2 5 (3.33%) Dell
2 5 (3.33%) NetApp
2 5 (3.33%) Salesforce
3 4 (2.67%) Oracle
3 4 (2.67%) ServiceNow
4 3 (2.00%) VMware
5 2 (1.33%) Citrix
5 2 (1.33%) ConnectWise
5 2 (1.33%) NVIDIA
5 2 (1.33%) Splunk
6 1 (0.67%) BT