Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 24 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
24 Mar 2026		 Same period 2025 Same period 2024
Rank 233 330 363
Rank change year-on-year +97 +33 +187
Permanent jobs requiring a Technical Support 165 70 193
As % of all permanent jobs with remote/hybrid work options 0.97% 0.54% 0.63%
As % of the Job Titles category 1.04% 0.57% 0.66%
Number of salaries quoted 134 62 173
10th Percentile £27,000 £25,300 £22,550
25th Percentile £29,750 £27,750 £29,500
Median annual salary (50th Percentile) £40,000 £33,339 £32,500
Median % change year-on-year +19.98% +2.58% -13.33%
75th Percentile £47,500 £43,438 £48,750
90th Percentile £53,750 £52,250 £56,000
UK median annual salary £37,500 £33,500 £32,500
% change year-on-year +11.94% +3.08% -7.14%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,942 12,321 29,330
% of permanent jobs with a recognized job title 93.83% 94.44% 95.89%
Number of salaries quoted 10,910 8,879 24,249
10th Percentile £31,250 £32,500 £32,750
25th Percentile £43,750 £46,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 24 March 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 24 March 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 55 (33.33%) Customer Service
2 43 (26.06%) Problem-Solving
3 32 (19.39%) Microsoft
4 31 (18.79%) Mentoring
5 29 (17.58%) Degree
6 28 (16.97%) Root Cause Analysis
6 28 (16.97%) Windows
7 23 (13.94%) Coaching
8 20 (12.12%) CRM
9 18 (10.91%) B2B
9 18 (10.91%) SQL
10 17 (10.30%) Continuous Improvement
11 16 (9.70%) ITIL
11 16 (9.70%) Service Delivery
12 13 (7.88%) Customer Experience
12 13 (7.88%) Process Improvement
12 13 (7.88%) Test Automation
13 12 (7.27%) Decision-Making
13 12 (7.27%) ISO 9001
13 12 (7.27%) Project Management
13 12 (7.27%) Resource Allocation
13 12 (7.27%) Roadmaps
13 12 (7.27%) SaaS
13 12 (7.27%) Service Management
14 11 (6.67%) Active Directory
15 10 (6.06%) JIRA
15 10 (6.06%) Microsoft 365
15 10 (6.06%) Microsoft Excel
15 10 (6.06%) SLA
16 8 (4.85%) Cisco

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (1.21%) Microsoft Exchange
1 2 (1.21%) SharePoint
2 1 (0.61%) CMS
Applications
1 10 (6.06%) Microsoft Excel
2 8 (4.85%) Microsoft Office
3 7 (4.24%) Microsoft PowerPoint
4 4 (2.42%) Spreadsheet
Business Applications
1 3 (1.82%) Magento
Cloud Services
1 12 (7.27%) SaaS
2 10 (6.06%) Microsoft 365
3 6 (3.64%) Azure
3 6 (3.64%) Entra ID
4 2 (1.21%) Google Workspace
5 1 (0.61%) AWS
5 1 (0.61%) GCP
5 1 (0.61%) Slack
Communications & Networking
1 4 (2.42%) DHCP
1 4 (2.42%) DNS
1 4 (2.42%) Firewall
1 4 (2.42%) iSCSI
1 4 (2.42%) Unified Communications
1 4 (2.42%) VoIP
1 4 (2.42%) Wi-Fi
1 4 (2.42%) Wireless
2 3 (1.82%) Ethernet
2 3 (1.82%) VPN
3 2 (1.21%) Internet
4 1 (0.61%) Modbus
4 1 (0.61%) SSL
Database & Business Intelligence
1 1 (0.61%) MariaDB
1 1 (0.61%) MySQL
1 1 (0.61%) Oracle Database
1 1 (0.61%) Oracle Reports
Development Applications
1 10 (6.06%) JIRA
2 2 (1.21%) Postman
3 1 (0.61%) Browser DevTools
General
1 71 (43.03%) Social Skills
2 17 (10.30%) Organisational Skills
3 11 (6.67%) Finance
4 8 (4.85%) Retail
5 6 (3.64%) Advertising
5 6 (3.64%) Analytical Skills
5 6 (3.64%) French Language
6 5 (3.03%) Manufacturing
6 5 (3.03%) Marketing
7 4 (2.42%) Documentation Skills
7 4 (2.42%) Telecoms
8 3 (1.82%) Dutch Language
9 1 (0.61%) Automotive
Libraries, Frameworks & Software Standards
1 3 (1.82%) .NET
1 3 (1.82%) ASP.NET
1 3 (1.82%) JSON
2 1 (0.61%) CSS
2 1 (0.61%) HTML
2 1 (0.61%) OAuth
2 1 (0.61%) REST
2 1 (0.61%) SOAP
2 1 (0.61%) XML
Miscellaneous
1 34 (20.61%) Self-Motivation
2 12 (7.27%) Driving Licence
2 12 (7.27%) GNSS
2 12 (7.27%) Onboarding
2 12 (7.27%) Satnav
3 6 (3.64%) Renewable Energy
3 6 (3.64%) Solar Energy
4 4 (2.42%) CCTV
4 4 (2.42%) Management Information System
5 3 (1.82%) Blog
5 3 (1.82%) Life Science
6 2 (1.21%) Client/Server
6 2 (1.21%) Marketing Technology
7 1 (0.61%) Data Centre
7 1 (0.61%) Mobile App
7 1 (0.61%) Smart Meter
7 1 (0.61%) Web Conferencing
7 1 (0.61%) Wiki
Operating Systems
1 28 (16.97%) Windows
2 5 (3.03%) Linux
3 4 (2.42%) Windows 7
3 4 (2.42%) Windows Server
4 3 (1.82%) Windows XP
5 2 (1.21%) Mac OS
6 1 (0.61%) AIX
6 1 (0.61%) Unix
6 1 (0.61%) Windows 10
6 1 (0.61%) Windows Server 2003
6 1 (0.61%) Windows Server 2016
Processes & Methodologies
1 55 (33.33%) Customer Service
2 43 (26.06%) Problem-Solving
3 31 (18.79%) Mentoring
4 28 (16.97%) Root Cause Analysis
5 23 (13.94%) Coaching
6 20 (12.12%) CRM
7 18 (10.91%) B2B
8 17 (10.30%) Continuous Improvement
9 16 (9.70%) ITIL
9 16 (9.70%) Service Delivery
10 13 (7.88%) Customer Experience
10 13 (7.88%) Process Improvement
10 13 (7.88%) Test Automation
11 12 (7.27%) Decision-Making
11 12 (7.27%) Project Management
11 12 (7.27%) Resource Allocation
11 12 (7.27%) Roadmaps
11 12 (7.27%) Service Management
12 7 (4.24%) Collaborative Working
13 5 (3.03%) Strategic Planning
Programming Languages
1 18 (10.91%) SQL
2 3 (1.82%) C#
2 3 (1.82%) PHP
2 3 (1.82%) Python
2 3 (1.82%) T-SQL
3 2 (1.21%) Bash
3 2 (1.21%) JavaScript
4 1 (0.61%) PowerShell
Qualifications
1 29 (17.58%) Degree
2 3 (1.82%) HNC
3 2 (1.21%) City & Guilds
3 2 (1.21%) ITIL Foundation Certificate
3 2 (1.21%) Microsoft Certification
3 2 (1.21%) Microsoft Certified Professional
4 1 (0.61%) Computer Science Degree
4 1 (0.61%) Security Cleared
Quality Assurance & Compliance
1 12 (7.27%) ISO 9001
2 10 (6.06%) SLA
3 7 (4.24%) QA
4 5 (3.03%) GDPR
System Software
1 11 (6.67%) Active Directory
2 6 (3.64%) Hyper-V
Systems Management
1 3 (1.82%) SCCM
2 2 (1.21%) Microsoft Intune
Vendors
1 32 (19.39%) Microsoft
2 8 (4.85%) Cisco
3 5 (3.03%) ConnectWise
3 5 (3.03%) ServiceNow
3 5 (3.03%) Siemens
3 5 (3.03%) Toshiba
4 4 (2.42%) Aruba
4 4 (2.42%) Citrix
4 4 (2.42%) HP
4 4 (2.42%) Meraki
5 2 (1.21%) BT
5 2 (1.21%) Google
6 1 (0.61%) Becrypt
6 1 (0.61%) Freshdesk
6 1 (0.61%) IBM
6 1 (0.61%) Oracle
6 1 (0.61%) Splunk
Technical Support jobs