Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
19 Feb 2026		 Same period 2025 Same period 2024
Rank 229 320 353
Rank change year-on-year +91 +33 +182
Permanent jobs requiring a Technical Support 156 107 176
As % of all permanent jobs with remote/hybrid work options 0.95% 0.69% 0.64%
As % of the Job Titles category 1.01% 0.72% 0.67%
Number of salaries quoted 127 53 159
10th Percentile £26,250 £22,775 £22,500
25th Percentile £27,900 £25,750 £29,230
Median annual salary (50th Percentile) £35,000 £30,000 £33,500
Median % change year-on-year +16.67% -10.45% -16.25%
75th Percentile £47,500 £43,750 £50,000
90th Percentile £49,250 £60,750 £63,000
UK median annual salary £37,500 £38,000 £32,500
% change year-on-year -1.32% +16.92% -5.80%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,409 14,827 26,323
% of permanent jobs with a recognized job title 93.69% 95.49% 95.77%
Number of salaries quoted 10,265 9,057 22,029
10th Percentile £31,000 £35,750 £33,500
25th Percentile £42,500 £47,500 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,772
90th Percentile £97,500 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 19 February 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 19 February 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 60 (38.46%) Customer Service
2 53 (33.97%) Problem-Solving
3 35 (22.44%) Microsoft
4 30 (19.23%) Mentoring
5 28 (17.95%) SQL
5 28 (17.95%) Windows
6 26 (16.67%) Root Cause Analysis
7 24 (15.38%) CRM
8 23 (14.74%) Coaching
8 23 (14.74%) Degree
9 17 (10.90%) Customer Experience
10 16 (10.26%) Microsoft Excel
11 14 (8.97%) B2B
11 14 (8.97%) Microsoft Office
11 14 (8.97%) Test Automation
12 13 (8.33%) Microsoft PowerPoint
12 13 (8.33%) Process Improvement
12 13 (8.33%) Service Delivery
13 11 (7.05%) Continuous Improvement
13 11 (7.05%) ITIL
13 11 (7.05%) SaaS
13 11 (7.05%) SLA
14 10 (6.41%) Active Directory
14 10 (6.41%) Data Analysis
14 10 (6.41%) PHP
14 10 (6.41%) Regulatory Compliance
14 10 (6.41%) Release Management
14 10 (6.41%) Service Management
14 10 (6.41%) Spreadsheet
15 9 (5.77%) Linux

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (2.56%) IIS
2 3 (1.92%) Microsoft Exchange
3 2 (1.28%) SharePoint
4 1 (0.64%) CMS
Applications
1 16 (10.26%) Microsoft Excel
2 14 (8.97%) Microsoft Office
3 13 (8.33%) Microsoft PowerPoint
4 10 (6.41%) Spreadsheet
Business Applications
1 3 (1.92%) Magento
Cloud Services
1 11 (7.05%) SaaS
2 9 (5.77%) Microsoft 365
3 6 (3.85%) Azure
3 6 (3.85%) Entra ID
4 2 (1.28%) Google Workspace
Communications & Networking
1 4 (2.56%) DHCP
1 4 (2.56%) DNS
1 4 (2.56%) iSCSI
1 4 (2.56%) Wi-Fi
1 4 (2.56%) Wireless
2 3 (1.92%) Ethernet
3 2 (1.28%) Firewall
3 2 (1.28%) Internet
3 2 (1.28%) Modbus
3 2 (1.28%) Unified Communications
4 1 (0.64%) TCP/IP
4 1 (0.64%) VoIP
4 1 (0.64%) VPN
Database & Business Intelligence
1 6 (3.85%) MariaDB
1 6 (3.85%) MySQL
2 4 (2.56%) SQL Server
3 1 (0.64%) Oracle Database
3 1 (0.64%) Oracle Reports
Development Applications
1 4 (2.56%) Browser DevTools
2 3 (1.92%) JIRA
General
1 71 (45.51%) Social Skills
2 16 (10.26%) Finance
3 12 (7.69%) Organisational Skills
4 11 (7.05%) Analytical Skills
5 6 (3.85%) Automotive
5 6 (3.85%) French Language
5 6 (3.85%) Retail
6 5 (3.21%) Advertising
7 4 (2.56%) Documentation Skills
7 4 (2.56%) Manufacturing
8 3 (1.92%) Dutch Language
8 3 (1.92%) Marketing
9 1 (0.64%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (2.56%) LAMP
1 4 (2.56%) REST
1 4 (2.56%) SOAP
2 3 (1.92%) .NET
2 3 (1.92%) ASP.NET
3 1 (0.64%) CSS
3 1 (0.64%) HTML
3 1 (0.64%) JSON
Miscellaneous
1 43 (27.56%) Self-Motivation
2 15 (9.62%) Onboarding
3 10 (6.41%) Driving Licence
3 10 (6.41%) Management Information System
4 8 (5.13%) GNSS
4 8 (5.13%) Satnav
5 6 (3.85%) Renewable Energy
5 6 (3.85%) Solar Energy
6 4 (2.56%) CCTV
6 4 (2.56%) Linux Command Line
7 3 (1.92%) Blog
7 3 (1.92%) Life Science
8 2 (1.28%) Client/Server
9 1 (0.64%) Data Centre
9 1 (0.64%) Mobile App
9 1 (0.64%) Wiki
Operating Systems
1 28 (17.95%) Windows
2 9 (5.77%) Linux
2 9 (5.77%) Windows 7
3 4 (2.56%) Windows Server
4 3 (1.92%) Windows XP
5 2 (1.28%) Mac OS
6 1 (0.64%) AIX
6 1 (0.64%) Unix
6 1 (0.64%) Windows 10
6 1 (0.64%) Windows Server 2003
6 1 (0.64%) Windows Server 2016
Processes & Methodologies
1 60 (38.46%) Customer Service
2 53 (33.97%) Problem-Solving
3 30 (19.23%) Mentoring
4 26 (16.67%) Root Cause Analysis
5 24 (15.38%) CRM
6 23 (14.74%) Coaching
7 17 (10.90%) Customer Experience
8 14 (8.97%) B2B
8 14 (8.97%) Test Automation
9 13 (8.33%) Process Improvement
9 13 (8.33%) Service Delivery
10 11 (7.05%) Continuous Improvement
10 11 (7.05%) ITIL
11 10 (6.41%) Data Analysis
11 10 (6.41%) Regulatory Compliance
11 10 (6.41%) Release Management
11 10 (6.41%) Service Management
12 8 (5.13%) Project Management
12 8 (5.13%) Resource Allocation
12 8 (5.13%) Roadmaps
Programming Languages
1 28 (17.95%) SQL
2 10 (6.41%) PHP
3 4 (2.56%) JavaScript
4 3 (1.92%) C#
4 3 (1.92%) T-SQL
5 1 (0.64%) PowerShell
5 1 (0.64%) Python
Qualifications
1 23 (14.74%) Degree
2 3 (1.92%) HNC
2 3 (1.92%) Microsoft Certification
2 3 (1.92%) Microsoft Certified Professional
3 2 (1.28%) City & Guilds
3 2 (1.28%) ITIL Foundation Certificate
4 1 (0.64%) CCNA
4 1 (0.64%) Cisco Certification
4 1 (0.64%) MCSA
4 1 (0.64%) MCSE
4 1 (0.64%) Security Cleared
Quality Assurance & Compliance
1 11 (7.05%) SLA
2 8 (5.13%) ISO 9001
3 5 (3.21%) GDPR
4 4 (2.56%) QA
System Software
1 10 (6.41%) Active Directory
2 6 (3.85%) Hyper-V
Systems Management
1 2 (1.28%) Microsoft Intune
2 1 (0.64%) SCCM
Vendors
1 35 (22.44%) Microsoft
2 6 (3.85%) Cisco
3 5 (3.21%) Oracle
3 5 (3.21%) Siemens
3 5 (3.21%) Toshiba
4 4 (2.56%) Aruba
4 4 (2.56%) HP
4 4 (2.56%) HubSpot
4 4 (2.56%) Meraki
4 4 (2.56%) Salesforce
5 3 (1.92%) ServiceNow
6 2 (1.28%) Citrix
6 2 (1.28%) ConnectWise
6 2 (1.28%) Google
7 1 (0.64%) Becrypt
7 1 (0.64%) Freshdesk
7 1 (0.64%) IBM
40 hybrid/remote Technical Support jobs