Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 14 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Oct 2026
Same period 2025 Same period 2024
Rank 325 257 283
Rank change year-on-year -68 +26 +118
Permanent jobs requiring a Technical Support 142 172 215
As % of all permanent jobs with remote/hybrid work options 0.57% 1.04% 1.02%
As % of the Job Titles category 0.60% 1.12% 1.06%
Number of salaries quoted 126 160 148
10th Percentile £29,813 £26,750 £25,000
25th Percentile £32,500 £29,391 £29,500
Median annual salary (50th Percentile) £40,000 £35,000 £38,500
Median % change year-on-year +14.29% -9.09% -15.85%
75th Percentile £48,250 £58,000 £48,750
90th Percentile £60,000 - £50,000
UK median annual salary £40,000 £34,750 £40,000
% change year-on-year +15.11% -13.13% +14.29%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,547 15,413 20,278
% of permanent jobs with a recognized job title 93.92% 93.26% 96.60%
Number of salaries quoted 16,155 8,720 12,665
10th Percentile £35,000 £29,250 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,000 £60,000
Median % change year-on-year +5.26% -5.00% -4.00%
75th Percentile £80,000 £77,500 £80,000
90th Percentile £100,000 £97,500 £100,000
UK median annual salary £58,500 £53,500 £55,000
% change year-on-year +9.35% -2.73% -8.33%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 14 October 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 October 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 54 (38.03%) Problem-Solving
2 37 (26.06%) Microsoft
3 35 (24.65%) Customer Service
4 31 (21.83%) SQL
5 29 (20.42%) Windows
6 26 (18.31%) Degree
7 25 (17.61%) Azure
8 21 (14.79%) Cybersecurity
9 17 (11.97%) Continuous Improvement
10 16 (11.27%) Customer Experience
10 16 (11.27%) Microsoft 365
11 14 (9.86%) Active Directory
12 13 (9.15%) Entra ID
12 13 (9.15%) Linux
13 12 (8.45%) IIS
14 11 (7.75%) Firewall
14 11 (7.75%) Microsoft Office
14 11 (7.75%) Root Cause Analysis
15 10 (7.04%) Service Management
16 9 (6.34%) Client Onboarding
16 9 (6.34%) Collaborative Culture
16 9 (6.34%) Oracle
16 9 (6.34%) Validation
17 8 (5.63%) AWS
17 8 (5.63%) SaaS
17 8 (5.63%) Workflow
18 7 (4.93%) Computer Science
18 7 (4.93%) Customer Engagement
18 7 (4.93%) HNC
18 7 (4.93%) HND

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (8.45%) IIS
2 4 (2.82%) SharePoint
3 3 (2.11%) Confluence
3 3 (2.11%) Microsoft Exchange
Applications
1 11 (7.75%) Microsoft Office
2 1 (0.70%) Microsoft Excel
Business Applications
1 3 (2.11%) Unit4 Business World
2 2 (1.41%) Oracle Receivables
2 2 (1.41%) Oracle SCM
3 1 (0.70%) Remedy ITSM
3 1 (0.70%) Salesforce CRM
Cloud Services
1 25 (17.61%) Azure
2 16 (11.27%) Microsoft 365
3 13 (9.15%) Entra ID
4 8 (5.63%) AWS
4 8 (5.63%) SaaS
5 5 (3.52%) Nutanix
6 3 (2.11%) GitHub
6 3 (2.11%) GitHub Actions
6 3 (2.11%) OneDrive
Communications & Networking
1 11 (7.75%) Firewall
2 5 (3.52%) Cisco IOS
2 5 (3.52%) TCP/IP
3 4 (2.82%) DHCP
3 4 (2.82%) DNS
3 4 (2.82%) Network Security
3 4 (2.82%) Unified Communications
3 4 (2.82%) VoIP
4 3 (2.11%) VPN
4 3 (2.11%) Wi-Fi
4 3 (2.11%) Wireless
5 1 (0.70%) LAN
5 1 (0.70%) WAN
Database & Business Intelligence
1 4 (2.82%) SQL Server
2 1 (0.70%) GIS
Development Applications
1 6 (4.23%) JIRA
2 3 (2.11%) Git
2 3 (2.11%) GitLab
3 2 (1.41%) PowerBuilder
4 1 (0.70%) Browser DevTools
General
1 65 (45.77%) Social Skills
2 13 (9.15%) Analytical Skills
3 10 (7.04%) Finance
4 7 (4.93%) Agriculture
4 7 (4.93%) Electronics
4 7 (4.93%) Retail
5 6 (4.23%) Organisational Skills
6 5 (3.52%) Telecoms
7 3 (2.11%) Manufacturing
7 3 (2.11%) Marketing
8 2 (1.41%) Documentation Skills
8 2 (1.41%) Games
8 2 (1.41%) Presentation Skills
8 2 (1.41%) Publishing
9 1 (0.70%) Advertising
9 1 (0.70%) French Language
9 1 (0.70%) German Language
9 1 (0.70%) Inclusion and Diversity
9 1 (0.70%) Italian Language
9 1 (0.70%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.82%) COM
1 4 (2.82%) DCOM
1 4 (2.82%) LDAP
1 4 (2.82%) Middleware
1 4 (2.82%) Oracle Fusion
1 4 (2.82%) XML
2 3 (2.11%) JSON
2 3 (2.11%) Node.js
2 3 (2.11%) React
3 2 (1.41%) .NET
3 2 (1.41%) REST
3 2 (1.41%) SOAP
3 2 (1.41%) Web Services
Miscellaneous
1 16 (11.27%) Driving Licence
2 15 (10.56%) Onboarding
3 10 (7.04%) Video Conferencing
4 9 (6.34%) Self-Motivation
5 7 (4.93%) IoT
6 5 (3.52%) Enterprise Storage
7 4 (2.82%) Acoustics
7 4 (2.82%) Data Centre
7 4 (2.82%) Mobile App
7 4 (2.82%) PKI
7 4 (2.82%) Smartcard
8 3 (2.11%) CCTV
8 3 (2.11%) Industrial Internet of Things
8 3 (2.11%) Linux Command Line
8 3 (2.11%) Robotics
9 2 (1.41%) Client/Server
9 2 (1.41%) Management Information System
Operating Systems
1 29 (20.42%) Windows
2 13 (9.15%) Linux
3 6 (4.23%) Windows Server
4 5 (3.52%) Android
5 3 (2.11%) Apple iOS
5 3 (2.11%) Debian
5 3 (2.11%) Robot Operating System
5 3 (2.11%) Ubuntu
Processes & Methodologies
1 54 (38.03%) Problem-Solving
2 35 (24.65%) Customer Service
3 21 (14.79%) Cybersecurity
4 17 (11.97%) Continuous Improvement
5 16 (11.27%) Customer Experience
6 11 (7.75%) Root Cause Analysis
7 10 (7.04%) Service Management
8 9 (6.34%) Client Onboarding
8 9 (6.34%) Collaborative Culture
8 9 (6.34%) Validation
9 8 (5.63%) Workflow
10 7 (4.93%) Computer Science
10 7 (4.93%) Customer Engagement
11 6 (4.23%) Coaching
11 6 (4.23%) CRM
11 6 (4.23%) Customer Requirements
11 6 (4.23%) ITIL
11 6 (4.23%) Process Improvement
12 5 (3.52%) AI
12 5 (3.52%) High Availability
Programming Languages
1 31 (21.83%) SQL
2 3 (2.11%) Bash
2 3 (2.11%) PL/SQL
2 3 (2.11%) Python
3 2 (1.41%) C#
3 2 (1.41%) VB.NET
4 1 (0.70%) PowerShell
Qualifications
1 26 (18.31%) Degree
2 7 (4.93%) HNC
2 7 (4.93%) HND
3 4 (2.82%) Security Cleared
4 3 (2.11%) Computer Science Degree
4 3 (2.11%) ITIL Certification
Quality Assurance & Compliance
1 7 (4.93%) SLA
2 5 (3.52%) ISO 9001
3 4 (2.82%) GDPR
4 3 (2.11%) QA
5 2 (1.41%) Data Quality
5 2 (1.41%) ISO/IEC 27001
System Software
1 14 (9.86%) Active Directory
2 4 (2.82%) Virtual Machines
3 3 (2.11%) Docker
3 3 (2.11%) Hyper-V
3 3 (2.11%) VMware Infrastructure
4 2 (1.41%) Firmware
Systems Management
1 1 (0.70%) Microsoft Intune
Vendors
1 37 (26.06%) Microsoft
2 9 (6.34%) Oracle
3 5 (3.52%) Cisco
3 5 (3.52%) Dell
3 5 (3.52%) NetApp
3 5 (3.52%) Salesforce
4 3 (2.11%) Apple
4 3 (2.11%) NVIDIA
4 3 (2.11%) ServiceNow
4 3 (2.11%) VMware
5 1 (0.70%) Remedy