Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £39,000 per year, according to job vacancies posted during the 6 months leading to 18 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Jul 2026
Same period 2025 Same period 2024
Rank 292 275 365
Rank change year-on-year -17 +90 +114
Permanent jobs requiring a Technical Support 148 172 200
As % of all permanent jobs with remote/hybrid work options 0.69% 1.05% 0.65%
As % of the Job Titles category 0.73% 1.13% 0.68%
Number of salaries quoted 139 153 176
10th Percentile £29,625 £27,750 £28,000
25th Percentile £32,500 £31,335 £30,000
Median annual salary (50th Percentile) £39,000 £35,000 £35,000
Median % change year-on-year +11.43% - -8.50%
75th Percentile £45,000 £58,000 £47,500
90th Percentile £53,750 - £50,000
UK median annual salary £40,000 £34,500 £35,000
% change year-on-year +15.94% -1.43% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,200 15,157 29,444
% of permanent jobs with a recognized job title 94.00% 92.25% 96.14%
Number of salaries quoted 14,652 9,416 22,554
10th Percentile £35,000 £29,956 £33,250
25th Percentile £45,000 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £98,750 £100,000 £95,000
UK median annual salary £55,000 £55,000 £52,806
% change year-on-year - +4.15% -11.99%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 18 July 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 July 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 44 (29.73%) Problem-Solving
2 35 (23.65%) Microsoft
2 35 (23.65%) Windows
3 32 (21.62%) Degree
4 30 (20.27%) Customer Service
5 23 (15.54%) SQL
6 20 (13.51%) Continuous Improvement
7 19 (12.84%) Azure
8 13 (8.78%) Cybersecurity
8 13 (8.78%) Firewall
9 12 (8.11%) Active Directory
9 12 (8.11%) Customer Experience
10 11 (7.43%) Entra ID
10 11 (7.43%) JIRA
10 11 (7.43%) Linux
11 10 (6.76%) ITIL
12 9 (6.08%) Cisco
12 9 (6.08%) Collaborative Culture
12 9 (6.08%) ISO 9001
12 9 (6.08%) SaaS
12 9 (6.08%) Validation
13 8 (5.41%) IIS
13 8 (5.41%) Microsoft Office
13 8 (5.41%) Process Improvement
13 8 (5.41%) Project Management
13 8 (5.41%) Unified Communications
14 7 (4.73%) AWS
14 7 (4.73%) Computer Science
14 7 (4.73%) SLA
15 6 (4.05%) JSON

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (5.41%) IIS
2 1 (0.68%) Confluence
2 1 (0.68%) Microsoft Exchange
2 1 (0.68%) SharePoint
Applications
1 8 (5.41%) Microsoft Office
Business Applications
1 1 (0.68%) Salesforce CRM
Cloud Services
1 19 (12.84%) Azure
2 11 (7.43%) Entra ID
3 9 (6.08%) SaaS
4 7 (4.73%) AWS
5 5 (3.38%) Microsoft 365
5 5 (3.38%) Nutanix
6 2 (1.35%) GCP
7 1 (0.68%) Slack
Communications & Networking
1 13 (8.78%) Firewall
2 8 (5.41%) Unified Communications
3 5 (3.38%) Cisco IOS
3 5 (3.38%) TCP/IP
4 4 (2.70%) Network Security
4 4 (2.70%) VoIP
5 3 (2.03%) DHCP
5 3 (2.03%) DNS
5 3 (2.03%) VPN
6 2 (1.35%) SSL
7 1 (0.68%) DKIM
7 1 (0.68%) DMARC
7 1 (0.68%) Internet
Database & Business Intelligence
1 4 (2.70%) SQL Server
Development Applications
1 11 (7.43%) JIRA
2 4 (2.70%) Browser DevTools
3 2 (1.35%) Postman
General
1 58 (39.19%) Social Skills
2 15 (10.14%) Organisational Skills
3 11 (7.43%) Retail
4 10 (6.76%) Analytical Skills
5 8 (5.41%) Telecoms
6 7 (4.73%) Finance
7 6 (4.05%) Advertising
7 6 (4.05%) Agriculture
7 6 (4.05%) Manufacturing
8 4 (2.70%) Electronics
9 2 (1.35%) Games
9 2 (1.35%) Marketing
10 1 (0.68%) Automotive
10 1 (0.68%) Documentation Skills
10 1 (0.68%) Dutch Language
10 1 (0.68%) French Language
Libraries, Frameworks & Software Standards
1 6 (4.05%) JSON
2 4 (2.70%) COM
2 4 (2.70%) DCOM
2 4 (2.70%) LDAP
2 4 (2.70%) Middleware
3 2 (1.35%) OAuth
3 2 (1.35%) REST
3 2 (1.35%) SOAP
3 2 (1.35%) XML
Miscellaneous
1 15 (10.14%) Self-Motivation
2 11 (7.43%) Driving Licence
3 9 (6.08%) Video Conferencing
4 8 (5.41%) Onboarding
5 5 (3.38%) Data Centre
5 5 (3.38%) Enterprise Storage
5 5 (3.38%) IoT
5 5 (3.38%) PKI
6 4 (2.70%) Acoustics
6 4 (2.70%) GNSS
6 4 (2.70%) Mobile App
6 4 (2.70%) Satnav
6 4 (2.70%) Smartcard
7 3 (2.03%) Renewable Energy
7 3 (2.03%) Solar Energy
8 2 (1.35%) Client/Server
8 2 (1.35%) Marketing Technology
9 1 (0.68%) CCTV
9 1 (0.68%) Smart Meter
9 1 (0.68%) Web Conferencing
Operating Systems
1 35 (23.65%) Windows
2 11 (7.43%) Linux
3 5 (3.38%) Android
4 2 (1.35%) Windows Server
5 1 (0.68%) Windows 7
5 1 (0.68%) Windows XP
Processes & Methodologies
1 44 (29.73%) Problem-Solving
2 30 (20.27%) Customer Service
3 20 (13.51%) Continuous Improvement
4 13 (8.78%) Cybersecurity
5 12 (8.11%) Customer Experience
6 10 (6.76%) ITIL
7 9 (6.08%) Collaborative Culture
7 9 (6.08%) Validation
8 8 (5.41%) Process Improvement
8 8 (5.41%) Project Management
9 7 (4.73%) Computer Science
10 6 (4.05%) Service Delivery
11 5 (3.38%) AI
11 5 (3.38%) CRM
11 5 (3.38%) Customer Engagement
11 5 (3.38%) High Availability
11 5 (3.38%) Mentoring
11 5 (3.38%) Service Desk Management
11 5 (3.38%) Strategic Planning
11 5 (3.38%) Workflow
Programming Languages
1 23 (15.54%) SQL
2 2 (1.35%) Bash
2 2 (1.35%) JavaScript
2 2 (1.35%) PHP
2 2 (1.35%) Python
3 1 (0.68%) PowerShell
Qualifications
1 32 (21.62%) Degree
2 4 (2.70%) Security Cleared
3 2 (1.35%) Computer Science Degree
4 1 (0.68%) City & Guilds
4 1 (0.68%) ITIL Foundation Certificate
4 1 (0.68%) Microsoft Certification
Quality Assurance & Compliance
1 9 (6.08%) ISO 9001
2 7 (4.73%) SLA
3 5 (3.38%) QA
4 3 (2.03%) GDPR
System Software
1 12 (8.11%) Active Directory
2 4 (2.70%) Virtual Machines
Systems Management
1 4 (2.70%) Microsoft Intune
2 3 (2.03%) SCCM
Vendors
1 35 (23.65%) Microsoft
2 9 (6.08%) Cisco
3 5 (3.38%) ConnectWise
3 5 (3.38%) Dell
3 5 (3.38%) NetApp
3 5 (3.38%) Salesforce
4 4 (2.70%) ServiceNow
5 3 (2.03%) Citrix
6 2 (1.35%) BT
6 2 (1.35%) Splunk
7 1 (0.68%) Siemens