Technical Support Jobs with Hybrid/Remote/WFH Options

Technical Support
UK > Work from Home

The median Technical Support salary for remote or hybrid work is £33,178 per year, according to job vacancies posted during the 6 months leading to 26 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Apr 2025
Same period 2024 Same period 2023
Rank 326 394 512
Rank change year-on-year +68 +118 +99
Permanent jobs requiring a Technical Support 90 193 163
As % of all permanent jobs with a WFH option 0.60% 0.57% 0.38%
As % of the Job Titles category 0.66% 0.59% 0.39%
Number of salaries quoted 81 171 109
10th Percentile £27,000 £22,750 £26,250
25th Percentile £29,438 £29,500 £31,314
Median annual salary (50th Percentile) £33,178 £32,500 £37,500
Median % change year-on-year +2.08% -13.33% +2.04%
75th Percentile £38,750 £46,250 £47,500
90th Percentile £43,750 £55,696 £52,500
UK median annual salary £32,500 £33,500 £37,500
% change year-on-year -2.99% -10.67% +19.05%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,539 32,491 41,729
% of permanent jobs with a recognized job title 90.62% 96.01% 96.07%
Number of salaries quoted 9,860 24,965 29,531
10th Percentile £30,250 £33,000 £36,500
25th Percentile £44,000 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,956 £60,000
% change year-on-year +8.58% -11.74% -

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with Hybrid/Remote/WFH options

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Technical Support over the 6 months to 26 April 2025.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 April 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Technical Support in the job title.

1 40 (44.44%) Social Skills
2 37 (41.11%) Problem-Solving
3 31 (34.44%) Windows
4 30 (33.33%) Customer Service
5 24 (26.67%) Azure
6 23 (25.56%) Windows Server
7 21 (23.33%) Self-Motivation
7 21 (23.33%) Microsoft 365
7 21 (23.33%) Microsoft
7 21 (23.33%) Firewall
8 20 (22.22%) Finance
9 18 (20.00%) SQL
10 17 (18.89%) Active Directory
11 16 (17.78%) Retail
12 14 (15.56%) Cisco
13 13 (14.44%) AWS
14 12 (13.33%) ITIL
14 12 (13.33%) Cybersecurity
15 11 (12.22%) OneDrive
15 11 (12.22%) SharePoint
15 11 (12.22%) Wi-Fi
15 11 (12.22%) Hyper-V
15 11 (12.22%) Time Management
15 11 (12.22%) Degree
15 11 (12.22%) Password Management
16 9 (10.00%) Manufacturing
16 9 (10.00%) Linux
17 8 (8.89%) WAN
17 8 (8.89%) Fortinet
18 7 (7.78%) VMware

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (12.22%) SharePoint
2 6 (6.67%) Microsoft Exchange
Applications
1 3 (3.33%) Microsoft Office
Cloud Services
1 24 (26.67%) Azure
2 21 (23.33%) Microsoft 365
3 13 (14.44%) AWS
4 11 (12.22%) OneDrive
5 6 (6.67%) SaaS
6 5 (5.56%) Cloud Computing
6 5 (5.56%) GCP
7 4 (4.44%) Entra ID
8 2 (2.22%) Azure Monitor
9 1 (1.11%) Amazon CloudWatch
9 1 (1.11%) Azure Data Factory
9 1 (1.11%) Azure ExpressRoute
9 1 (1.11%) Azure Logic Apps
9 1 (1.11%) Dynamics 365
9 1 (1.11%) Power Platform
Communications & Networking
1 21 (23.33%) Firewall
2 11 (12.22%) Wi-Fi
3 8 (8.89%) WAN
4 7 (7.78%) LAN
4 7 (7.78%) Remote Desktop
5 5 (5.56%) HTTP
5 5 (5.56%) Internet
5 5 (5.56%) Unified Communications
6 3 (3.33%) DNS
6 3 (3.33%) SD-WAN
7 2 (2.22%) SSL
8 1 (1.11%) DHCP
8 1 (1.11%) TCP/IP
8 1 (1.11%) VoIP
8 1 (1.11%) VPN
Database & Business Intelligence
1 5 (5.56%) NoSQL
2 3 (3.33%) GIS
3 2 (2.22%) SQL Server
4 1 (1.11%) DB2
4 1 (1.11%) Relational Database
4 1 (1.11%) SQL Server Integration Services
Development Applications
1 2 (2.22%) JIRA
1 2 (2.22%) Visual Studio
General
1 40 (44.44%) Social Skills
2 20 (22.22%) Finance
3 16 (17.78%) Retail
4 9 (10.00%) Manufacturing
5 6 (6.67%) Organisational Skills
6 5 (5.56%) Aerospace
6 5 (5.56%) Automotive
7 4 (4.44%) Analytical Skills
8 3 (3.33%) Back Office
8 3 (3.33%) Welsh Language
9 2 (2.22%) Agriculture
9 2 (2.22%) Polish Language
9 2 (2.22%) Telecoms
10 1 (1.11%) French Language
10 1 (1.11%) German Language
10 1 (1.11%) Health Technology
10 1 (1.11%) Legal
10 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 6 (6.67%) JSON
2 5 (5.56%) Pandas
2 5 (5.56%) Puppeteer
2 5 (5.56%) Scrapy
3 4 (4.44%) HTML
4 3 (3.33%) .NET
5 1 (1.11%) .NET Framework
5 1 (1.11%) ASP.NET
Miscellaneous
1 21 (23.33%) Self-Motivation
2 7 (7.78%) Linux Command Line
3 5 (5.56%) Video Conferencing
4 3 (3.33%) Management Information System
4 3 (3.33%) Onboarding
5 2 (2.22%) Legacy Systems
6 1 (1.11%) Analytical Mindset
6 1 (1.11%) Client/Server
6 1 (1.11%) Cloud Native
6 1 (1.11%) Data Centre
6 1 (1.11%) Distributed Applications
6 1 (1.11%) Driving Licence
6 1 (1.11%) e-Learning
6 1 (1.11%) Hybrid Cloud
6 1 (1.11%) LIMS
6 1 (1.11%) NHS
6 1 (1.11%) PlayStation
6 1 (1.11%) Private Cloud
Operating Systems
1 31 (34.44%) Windows
2 23 (25.56%) Windows Server
3 9 (10.00%) Linux
4 5 (5.56%) Windows 7
5 2 (2.22%) Mac OS
6 1 (1.11%) Android
6 1 (1.11%) Apple iOS
6 1 (1.11%) Windows 10
Processes & Methodologies
1 37 (41.11%) Problem-Solving
2 30 (33.33%) Customer Service
3 12 (13.33%) Cybersecurity
3 12 (13.33%) ITIL
4 11 (12.22%) Password Management
4 11 (12.22%) Time Management
5 7 (7.78%) Change Management
6 6 (6.67%) Computer Science
6 6 (6.67%) Infrastructure Management
6 6 (6.67%) Mentoring
6 6 (6.67%) Project Delivery
7 5 (5.56%) API Testing
7 5 (5.56%) Data Extraction
7 5 (5.56%) Data Pipeline
7 5 (5.56%) ETL
7 5 (5.56%) Incident Management
7 5 (5.56%) Project Management
7 5 (5.56%) Service Management
8 4 (4.44%) Customer Experience
8 4 (4.44%) Service Delivery
Programming Languages
1 18 (20.00%) SQL
2 5 (5.56%) JavaScript
2 5 (5.56%) Python
3 3 (3.33%) PHP
4 2 (2.22%) PowerShell
5 1 (1.11%) C#
5 1 (1.11%) PL/SQL
5 1 (1.11%) T-SQL
5 1 (1.11%) VB.NET
Qualifications
1 11 (12.22%) Degree
2 5 (5.56%) Computer Science Degree
3 4 (4.44%) DBS Check
3 4 (4.44%) Microsoft Certification
4 2 (2.22%) MCP
4 2 (2.22%) MCSA
4 2 (2.22%) MCSE
5 1 (1.11%) SC Cleared
5 1 (1.11%) Security Cleared
Quality Assurance & Compliance
1 5 (5.56%) SLA
2 1 (1.11%) GDPR
2 1 (1.11%) ISO 13485
2 1 (1.11%) ISO/IEC 27001
System Software
1 17 (18.89%) Active Directory
2 11 (12.22%) Hyper-V
3 5 (5.56%) Terminal Services
4 2 (2.22%) VMware Infrastructure
Systems Management
1 2 (2.22%) Microsoft Intune
1 2 (2.22%) PaperCut
Vendors
1 21 (23.33%) Microsoft
2 14 (15.56%) Cisco
3 8 (8.89%) Fortinet
4 7 (7.78%) VMware
5 6 (6.67%) Meraki
5 6 (6.67%) SonicWALL
5 6 (6.67%) WatchGuard
6 3 (3.33%) ServiceNow
7 2 (2.22%) Aruba
7 2 (2.22%) Citrix
7 2 (2.22%) Okta
7 2 (2.22%) Sage
7 2 (2.22%) Salesforce
8 1 (1.11%) Atlassian
8 1 (1.11%) Freshdesk
8 1 (1.11%) Google
8 1 (1.11%) SolarWinds