Hybrid/Remote Technical Support Job Trends

Technical Support
UK > Work from Home

The median Technical Support salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 21 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Apr 2026
Same period 2025 Same period 2024
Rank 253 311 376
Rank change year-on-year +58 +65 +147
Permanent jobs requiring a Technical Support 148 88 192
As % of all permanent jobs with remote/hybrid work options 0.83% 0.66% 0.59%
As % of the Job Titles category 0.89% 0.71% 0.62%
Number of salaries quoted 122 79 170
10th Percentile £28,025 £27,000 £22,750
25th Percentile £33,250 £28,750 £29,500
Median annual salary (50th Percentile) £40,000 £33,178 £32,500
Median % change year-on-year +20.56% +2.08% -18.38%
75th Percentile £47,500 £38,750 £46,250
90th Percentile £48,750 £43,750 £55,696
UK median annual salary £40,000 £32,500 £33,000
% change year-on-year +23.08% -1.52% -12.00%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,722 12,400 31,017
% of permanent jobs with a recognized job title 93.61% 92.93% 95.87%
Number of salaries quoted 12,033 9,079 24,854
10th Percentile £32,500 £32,000 £32,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £92,500
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Technical Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support job vacancy trend for remote/hybrid roles

Technical Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support job vacancies.

Salary distribution trend for remote Technical Support job vacancies

Technical Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support over the 6 months to 21 April 2026.

Technical Support salary histogram for jobs with remote/hybrid work options

Technical Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 21 April 2026, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support in the job title.

1 42 (28.38%) Customer Service
2 32 (21.62%) Problem-Solving
3 29 (19.59%) Windows
4 28 (18.92%) Degree
5 27 (18.24%) Microsoft
6 26 (17.57%) Mentoring
7 23 (15.54%) Root Cause Analysis
8 21 (14.19%) SQL
9 18 (12.16%) Coaching
9 18 (12.16%) Continuous Improvement
10 14 (9.46%) CRM
11 12 (8.11%) ITIL
11 12 (8.11%) JIRA
12 11 (7.43%) Active Directory
12 11 (7.43%) SaaS
13 10 (6.76%) Azure
13 10 (6.76%) Customer Experience
14 9 (6.08%) B2B
14 9 (6.08%) Process Improvement
14 9 (6.08%) Service Delivery
15 8 (5.41%) Decision-Making
15 8 (5.41%) ISO 9001
15 8 (5.41%) Project Management
15 8 (5.41%) QA
15 8 (5.41%) Resource Allocation
15 8 (5.41%) Roadmaps
15 8 (5.41%) Test Automation
16 7 (4.73%) Microsoft 365
16 7 (4.73%) Microsoft Excel
16 7 (4.73%) Service Management

Technical Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (0.68%) CMS
1 1 (0.68%) Microsoft Exchange
1 1 (0.68%) SharePoint
Applications
1 7 (4.73%) Microsoft Excel
2 5 (3.38%) Microsoft Office
3 4 (2.70%) Microsoft PowerPoint
4 1 (0.68%) Spreadsheet
Business Applications
1 3 (2.03%) Magento
Cloud Services
1 11 (7.43%) SaaS
2 10 (6.76%) Azure
3 7 (4.73%) Microsoft 365
4 6 (4.05%) Entra ID
5 2 (1.35%) AWS
5 2 (1.35%) GCP
5 2 (1.35%) Google Workspace
6 1 (0.68%) Slack
Communications & Networking
1 5 (3.38%) DHCP
1 5 (3.38%) DNS
1 5 (3.38%) Firewall
2 4 (2.70%) Unified Communications
2 4 (2.70%) VoIP
3 3 (2.03%) Ethernet
3 3 (2.03%) VPN
4 2 (1.35%) Internet
4 2 (1.35%) iSCSI
4 2 (1.35%) SSL
4 2 (1.35%) Wi-Fi
4 2 (1.35%) Wireless
5 1 (0.68%) DKIM
5 1 (0.68%) DMARC
5 1 (0.68%) Modbus
5 1 (0.68%) TCP/IP
Development Applications
1 12 (8.11%) JIRA
2 4 (2.70%) Browser DevTools
3 2 (1.35%) Postman
General
1 52 (35.14%) Social Skills
2 15 (10.14%) Organisational Skills
3 10 (6.76%) Advertising
3 10 (6.76%) Retail
4 8 (5.41%) Finance
5 6 (4.05%) French Language
6 5 (3.38%) Manufacturing
7 4 (2.70%) Documentation Skills
7 4 (2.70%) Marketing
7 4 (2.70%) Telecoms
8 3 (2.03%) Analytical Skills
8 3 (2.03%) Dutch Language
9 1 (0.68%) Agriculture
Libraries, Frameworks & Software Standards
1 6 (4.05%) JSON
2 3 (2.03%) .NET
2 3 (2.03%) ASP.NET
3 2 (1.35%) OAuth
3 2 (1.35%) REST
3 2 (1.35%) SOAP
3 2 (1.35%) XML
Miscellaneous
1 28 (18.92%) Self-Motivation
2 13 (8.78%) Driving Licence
2 13 (8.78%) Onboarding
3 8 (5.41%) GNSS
3 8 (5.41%) Satnav
4 6 (4.05%) Renewable Energy
4 6 (4.05%) Solar Energy
5 4 (2.70%) CCTV
6 3 (2.03%) Blog
6 3 (2.03%) Life Science
7 2 (1.35%) Marketing Technology
8 1 (0.68%) Data Centre
8 1 (0.68%) Management Information System
8 1 (0.68%) Mobile App
8 1 (0.68%) PKI
8 1 (0.68%) Smart Meter
8 1 (0.68%) Web Conferencing
8 1 (0.68%) Wiki
Operating Systems
1 29 (19.59%) Windows
2 5 (3.38%) Linux
3 3 (2.03%) Windows 7
3 3 (2.03%) Windows Server
3 3 (2.03%) Windows XP
4 2 (1.35%) Mac OS
5 1 (0.68%) Unix
Processes & Methodologies
1 42 (28.38%) Customer Service
2 32 (21.62%) Problem-Solving
3 26 (17.57%) Mentoring
4 23 (15.54%) Root Cause Analysis
5 18 (12.16%) Coaching
5 18 (12.16%) Continuous Improvement
6 14 (9.46%) CRM
7 12 (8.11%) ITIL
8 10 (6.76%) Customer Experience
9 9 (6.08%) B2B
9 9 (6.08%) Process Improvement
9 9 (6.08%) Service Delivery
10 8 (5.41%) Decision-Making
10 8 (5.41%) Project Management
10 8 (5.41%) Resource Allocation
10 8 (5.41%) Roadmaps
10 8 (5.41%) Test Automation
11 7 (4.73%) Service Management
12 6 (4.05%) Presales
13 5 (3.38%) Ticket Management
Programming Languages
1 21 (14.19%) SQL
2 3 (2.03%) C#
2 3 (2.03%) Python
2 3 (2.03%) T-SQL
3 2 (1.35%) Bash
3 2 (1.35%) JavaScript
3 2 (1.35%) PHP
3 2 (1.35%) PowerShell
Qualifications
1 28 (18.92%) Degree
2 3 (2.03%) HNC
3 2 (1.35%) City & Guilds
3 2 (1.35%) Computer Science Degree
3 2 (1.35%) ITIL Foundation Certificate
4 1 (0.68%) Microsoft Certification
4 1 (0.68%) Security Cleared
Quality Assurance & Compliance
1 8 (5.41%) ISO 9001
1 8 (5.41%) QA
2 6 (4.05%) SLA
3 5 (3.38%) GDPR
System Software
1 11 (7.43%) Active Directory
2 4 (2.70%) Hyper-V
Systems Management
1 4 (2.70%) Microsoft Intune
2 3 (2.03%) SCCM
Vendors
1 27 (18.24%) Microsoft
2 6 (4.05%) Cisco
3 5 (3.38%) ConnectWise
3 5 (3.38%) ServiceNow
3 5 (3.38%) Siemens
4 4 (2.70%) Toshiba
5 3 (2.03%) Citrix
6 2 (1.35%) Aruba
6 2 (1.35%) BT
6 2 (1.35%) Google
6 2 (1.35%) HP
6 2 (1.35%) Meraki
6 2 (1.35%) Splunk
7 1 (0.68%) Becrypt
7 1 (0.68%) Freshdesk